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Title:
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Hearing to consider possible changes to the Office of Citizen Complaints' Mediation Program based on recommendations of the Controller's office, of the Board of Supervisors' Legislative Analyst, and the success of mediation programs in other municipalities such as New York City. Specific information should be provided on the benefits of mediation in resolving citizen complaints, strategies to enable the OCC's mediation program to successfully mediate more cases, and OCC staffing needs for the mediation program.
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