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Title:
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Hearing to discuss the efforts by the City and County of San Francisco to innovate and improve City services, with a focus on human-centered and user-centered design; including, but not limited to technological improvements in ensuring equitable access to City services, and collaboration across City departments to improve user-experience and create intuitive pathways to City resources for residents; and requesting the Office of Civic Innovation, Digital Services, Department of Technology, Committee on Information Technology, and Office of the City Administrator to report.
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