00:00:06 GOOD AFTERNOON EVERYONE.
00:00:06 THIS MEETING WILL COME TO ORDER.
00:00:10 WELCOME TO THE JULY 13TH 2026 REGULAR MEETING OF THE LARGE
00:00:13 U.S. TRANSPORTATION COMMITTEE OF THE SAN FRANCISCO BOARD OF
00:00:17 SUPERVISORS. I'M SUPERVISOR MARIN MELGAR,
00:00:20 CHAIR OF THIS COMMITTEE JOINED BY VICE CHAIR SUPERVISOR
00:00:21 CHEYENNE CHEN AND SUPERVISOR BILAL MAHMOOD.
00:00:24 THE COMMITTEE CLERK TODAY IS JOHN CARROLL AND I ALSO WANT TO
00:00:29 GIVE A SPECIAL THANKS AND SHOUT OUT TO COLLEEN MENDOZA FROM
00:00:32 S.F. GOV TV FOR SUPPORTING US DURING THIS MEETING.
00:00:36 MR. CLERK, DO YOU HAVE ANY ANNOUNCEMENTS?
00:00:39 YES. THANK YOU, MADAM CHAIR.
00:00:40 PLEASE ENSURE THAT YOU SILENCE YOUR CELL PHONES AND OTHER
00:00:42 ELECTRONIC DEVICES THAT YOU'VE BROUGHT WITH YOU INTO THE
00:00:44 CHAMBER TODAY. IF YOU HAVE ANY DOCUMENTS TO BE
00:00:46 INCLUDED AS PART OF ANY OF TODAY'S FILES YOU CAN SUBMIT
00:00:48 THEM DIRECTLY TO ME. PUBLIC COMMENT WILL BE TAKEN ON
00:00:51 EACH ITEM ON TODAY'S AGENDA WHEN YOUR ITEM OF INTEREST
00:00:54 COMES UP AND PUBLIC COMMENT IS CALLED PLEASE LINE UP TO SPEAK
00:00:55 ALONG YOUR RIGHT HAND SIDE OF THIS ROOM.
00:00:57 ALTERNATIVELY YOU MAY SUBMIT PUBLIC COMMENT IN WRITING
00:00:58 IN EITHER OF THE FOLLOWING WAYS.
00:01:02 FIRST YOU MAY EMAIL YOUR COMMENTS TO ME AT G O H
00:01:05 AND PERIOD C R O L L AT S F G OF 4G OR YOU MAY SEND YOUR
00:01:09 WRITTEN COMMENTS FOR US POSTAL SERVICE TO OUR OFFICE IN CITY
00:01:13 HALL. THE CLERK'S OFFICE IS ROOM 244
00:01:15 IN CITY HALL'S ADDRESS IS ONE DR. CARLTON BQ PLACE SAN
00:01:19 FRANCISCO CALIFORNIA 94102 IF YOU SUBMIT PUBLIC COMMENTS
00:01:23 IN WRITING OUT FORWARD YOUR COMMENTS TO THE MEMBERS OF THIS
00:01:24 COMMITTEE AND I WILL ALSO INCLUDE YOUR COMMENTS AS PART
00:01:26 OF THE OFFICIAL FILE ON WHICH YOU ARE COMMENTING.
00:01:29 ITEMS ACTED UPON TODAY ARE EXPECTED TO APPEAR ON THE BOARD
00:01:31 OF SUPERVISORS AGENDA OF JULY 21ST 2026 UNLESS OTHERWISE
00:01:34 OKAY.
00:01:37 LET'S GO TO ITEM NUMBER ONE
00:01:42 PLACE AGENDA ITEM NUMBER ONE IS AN ORDINANCE AMENDING THE
00:01:44 PLANNING CODE TO INCREASE THE NUMBER OF GUEST ROOMS FOR HOTEL
00:01:48 USES PERMITTED AS A CONDITIONAL USE IN OUR H TWO RESIDENTIAL
00:01:51 HOUSE TWO FAMILY ARE EACH THREE RESIDENTIAL HOUSE THREE FAMILY
00:01:56 RM1 RESIDENTIAL MIXED LOW DENSITY RM2 RESIDENTIAL MIXED
00:02:00 MODERATE DENSITY RM3 RESIDENTIAL MIXED MEDIUM
00:02:05 DENSITY RM4 RESIDENTIAL MIXED HIGH DENSITY ARTICLE ONE
00:02:09 RESIDENTIAL TRANSIT ORIENTED NEIGHBORHOOD AND ARTYOM
00:02:13 RESIDENTIAL TRANSIT ORIENTED MISSION DISTRICTS FROM FIVE OR
00:02:17 FEWER ROOMS TO TEN OR FEWER ROOMS SPECIFY THAT THE PLANNING
00:02:22 COMMISSION SHALL CONSIDER THE EFFECTS ON AN EXISTING HOMES
00:02:23 QUALITY, QUALITY AND VIABILITY AS AN INDEPENDENT DWELLING UNIT
00:02:26 WHERE A CONDITIONAL USE APPLICATION SEEKS TO ESTABLISH
00:02:29 A HOTEL WITHIN A SINGLE FAMILY HOME AFFIRMING THE PLANNING
00:02:33 DEPARTMENT'S SECRET DETERMINATION AND MAKING
00:02:34 FINDINGS OF CONSISTENCY WITH THE GENERAL PLAN AND THE EIGHT
00:02:38 PRIORITY POLICIES OF PLANNING CODE SECTION ONE AND 1.1
00:02:41 AND MAKING FINDINGS OF PUBLIC NECESSITY, CONVENIENCE
00:02:42 AND WELFARE PURSUANT TO PLANNING CODE SECTION 302.
00:02:48 OKAY. THANK YOU.
00:02:49 WE HAVE A REAL JOY HERE FROM SUPERVISOR MANDEL MEANS OFFICE
00:02:56 GOOD AFTERNOON CHAIR MELGAR
00:03:00 . SUPERVISOR CHEN AND SUPERVISOR
00:03:01 MAHMUD. THIS IS THE SAME ITEM FROM TWO
00:03:04 WEEKS AGO WITH THE LAST LAND USE AND TRANSPORTATION MEETING.
00:03:08 I WAS FORWARDED TO THIS MEETING BECAUSE OF THE SUBSTANTIVE
00:03:09 AMENDMENTS. I CAN SPEAK TO IT AGAIN IF YOU
00:03:12 WOULD LIKE. IT'S OUR LEGISLATION TO HELP
00:03:16 OUT BED AND BREAKFASTS IN RESIDENTIAL DISTRICTS BY
00:03:23 INCREASING THE CAP ON THE NUMBER OF ROOMS THEY CAN HAVE
00:03:26 FROM 5 TO 10 PENDING YOUR QUESTIONS.
00:03:30 THAT WILL BE IT FOR MY REMARKS .
00:03:34 OKAY. I DID HAVE ONE QUESTION
00:03:37 AND THAT IS DO YOU DID YOU CONSIDER WHEN YOU WERE WORKING
00:03:41 WITH THE PLANNING DEPARTMENT ON THIS AND PUTTING CONTROLS OVER
00:03:45 THE TOTAL NUMBER OF THESE THAT COULD GO IN WITHIN A
00:03:49 RESIDENTIAL AREA OR IS THAT EXISTING?
00:03:53 THERE'S NO TOTAL CAP ON THE NUMBER I BELIEVE FROM OUR VIEW
00:03:58 AS WAS THE PAIN DEPARTMENT'S REVIEW WHEN WE WERE SPEAKING
00:04:01 THEM THROUGH THE PROCESS. THE SORT OF GATE ON HAVING TOO
00:04:05 MANY OF THESE AND YOU KNOW FOR EXAMPLE YOU KNOW MAYBE TRYING
00:04:09 TO TAKE AWAY HOUSING IS THE FACT THAT THESE ALL HAVE TO BE
00:04:13 APPROVED CONDITIONALLY AS CONDITIONAL USE AUTHORIZATION
00:04:16 DOES. SO EVERY SINGLE ONE OF THESE IF
00:04:20 THEY WANT TO HAVE, YOU KNOW, ANYWHERE FROM FIVE AND TEN
00:04:24 ROOMS WILL HAVE TO BE APPROVED AS A CONDITIONAL USE
00:04:25 AUTHORIZATION BY THE PLANNING COMMISSION.
00:04:27 OKAY. SO IF THERE WAS ANY
00:04:28 NEIGHBORHOOD CONCERN OVER THIS USE IT WOULD HAPPEN AT THE
00:04:35 ACCESS NUMBER OF OF YOU KNOW, APPLICATION THAT GETS APPROVED
00:04:39 ABSOLUTELY.
00:04:42 THEY WOULD GET NOTIFIED AND WOULD BE ABLE TO SPEAK TO
00:04:44 THANK YOU SO MUCH.
00:04:46 I DON'T SEE ANYONE ELSE ON THE ROSTER WITH QUESTIONS OR
00:04:50 COMMENTS SO LET'S GO TO PUBLIC COMMENT ON THIS ITEM PLEASE.
00:04:52 THANK YOU MADAM CHAIR. LAND USE AND TRANSPORTATION
00:04:55 WILL NOW HEAR PUBLIC COMMENT RELATED TO AGENDA ITEM NUMBER
00:04:57 ONE HOTEL USES IN R H R M AND AUTO DISTRICTS.
00:04:59 IF YOU HAVE PUBLIC COMMENT FOR THIS ITEM PLEASE COME FORWARD
00:05:02 AND MADAM CHAIR IT APPEARS
00:05:05 WE HAVE NO SPEAKERS. OKAY.
00:05:06 PUBLIC COMMENT ON THIS ITEM IS NOW CLOSED.
00:05:09 COLLEAGUES I'D LIKE TO MAKE A MOTION THAT WE SEND THIS ITEM
00:05:12 FORWARD TO THE FULL BOARD WITH A POSITIVE RECOMMENDATION ON A
00:05:16 MOTION OFFERED BY THE CHAIR THAT THIS ORDINANCE BE
00:05:17 RECOMMENDED TO THE BOARD OF SUPERVISORS VICE CHAIR CHEN
00:05:20 CHEN. I REMEMBER MOMENT MAHMOOD I
00:05:24 CHAIR MELGAR I MELGAR I AM AND I'M SURE THERE ARE THREE
00:05:27 EYES THAT MOTION PASSES THANK YOU.
00:05:28 LET'S GO TO ITEM NUMBER TWO PLEASE.
00:05:32 AGENDA ITEM NUMBER TWO IS AN ORDINANCE AMENDING THE PUBLIC
00:05:34 WORKS CODE TO WAIVE BANNER AND INSPECTION FEES FOR CERTAIN
00:05:36 NONPROFIT ORGANIZATIONS IN ALL NEIGHBORHOOD COMMERCIAL
00:05:39 DISTRICTS NEIGHBORHOOD COMMERCIAL TRANSIT DISTRICTS
00:05:42 AND RESIDENTIAL TRANSIT ORIENTED COMMERCIAL DISTRICTS.
00:05:43 IT ALSO AFFIRMS THE PLANNING DEPARTMENT SECRET DETERMINATION
00:05:49 . OKAY, MR. RAJOY, THANK YOU.
00:05:52 HELLO AGAIN. THIS ORDINANCE IS AN EXPANSION
00:05:57 OF A CURRENT BANNER FEE WAIVER PROGRAM THAT CURRENTLY EXISTS
00:06:04 IN NEIGHBORHOOD COMMERCIAL TRANSIT DISTRICTS IN DISTRICT
00:06:07 FIVE AS WELL AS FOR SOME CULTURAL DISTRICTS IN DISTRICT
00:06:10 SIX. WE'D LIKE TO EXPAND THE ABILITY
00:06:14 FOR NONPROFITS INCLUDING FOR EXAMPLE NEIGHBORHOOD MERCHANTS
00:06:19 ASSOCIATIONS AS WELL AS NEIGHBORHOOD COMMERCIAL EXCUSE
00:06:27 ME CAN MERCHANTS ASSOCIATIONS TO YOU KNOW, CONTRIBUTE TO
00:06:31 PLACEMAKING AND YOU KNOW, BUILDING A SENSE OF COMMUNITY
00:06:38 IN SOME OF THESE NEIGHBORHOOD COMMERCIAL DISTRICTS AND WE
00:06:39 BELIEVE THAT IT SHOULD BE A PROGRAM THAT'S AVAILABLE
00:06:42 CITYWIDE. WE'VE SPOKEN TO PUBLIC WORKS
00:06:46 ABOUT THE FISCAL IMPACT OF THIS LEGISLATION.
00:06:49 THEY'RE PRETTY UNCONCERNED WITH IT.
00:06:52 IT'S 375 DOLLARS FOR 20 BANNERS.
00:06:55 THAT'S THE PERMIT FEE AND HISTORICALLY THEY'VE
00:07:02 PROCESSED VERY FEW OF THESE ALTHOUGH THAT MIGHT INCREASE
00:07:03 SLIGHTLY WITH THE PROGRAM BEING EXPANDED CITYWIDE PENDING YOUR
00:07:09 QUESTIONS THAT IS CONCLUDES MY REMARKS.
00:07:15 OKAY. I DON'T HAVE ANY QUESTIONS
00:07:16 AND I DON'T SEE ANYONE ELSE ON THE ROSTER.
00:07:19 THANK YOU SO MUCH FOR THE LEGISLATION.
00:07:20 LET'S GO TO PUBLIC COMMENT ON THIS ITEM PLEASE.
00:07:23 THANK YOU MADAM CHAIR DO WE HAVE ANY PUBLIC COMMENT FOR
00:07:25 AGENDA ITEM NUMBER TWO BANNER FEE WAIVER IS IN THE PUBLIC
00:07:28 WORKS CODE IT APPEARS WE HAVE NO SPEAKERS.
00:07:31 OKAY PUBLIC COMMENT IS NOW CLOSED COLLEAGUES I'D LIKE TO
00:07:38 MAKE A MOTION THAT WE SEND THIS ITEM OUT OF COMMITTEE TO THE
00:07:40 FULL BOARD WITH A POSITIVE RECOMMENDATION ON THE MOTION
00:07:42 OFFERED BY THE CHAIR THAT THIS ORDINANCE BE RECOMMENDED TO THE
00:07:46 BOARD OF SUPERVISORS VICE CHAIR CHEN CHEN I'M MAHMOOD MAHMOOD I
00:07:50 CHAIR MELGAR I MELGAR I MET HIM THROUGH THEIR THREE EYES.
00:07:54 OKAY THAT MOTION PASSES. LET'S GO TO ITEM NUMBER THREE
00:07:57 PLEASE GENDA ITEM NUMBER THREE IS AN ORDINANCE AMENDING THE
00:07:58 FIRE AND PUBLIC WORKS CODES TO WAIVE APPLICATION REVIEW
00:08:02 AND PROCESSING FEES FOR PERMITS TO ABATE VIOLATIONS RELATED TO
00:08:05 THE DEPARTMENT OF BUILDING INSPECTIONS.
00:08:07 INTERNAL QUALITY CONTROL AUDIT AMNESTY PROGRAM.
00:08:10 IT ALSO AFFIRMS THE PLANNING DEPARTMENT'S SECRET A
00:08:13 OKAY.
00:08:14 WHAT'S THIS ABOUT MR. VICTORY SO YOU MAY RECALL LAST YEAR
00:08:21 PRESENT MANAGEMENT PASSED LEGISLATION TO ADDRESS THE SORT
00:08:25 OF CORRUPTION SCANDAL WITHIN TBI.
00:08:29 IT'S REFERRED TO AS THE FBI'S INTERNAL QUALITY CONTROL AUDIT
00:08:33 AMNESTY PROGRAM, ALSO KNOWN AS JUST THE AUDIT AMNESTY PROGRAM
00:08:37 WHAT OUR LEGISLATION DID AT
00:08:38 THE TIME WAS THAT IT PROVIDED REFUNDS AND WAIVED CERTAIN
00:08:44 PLANNING FEES AS WELL AS BUILDING CODE FEES FOR AUDIT
00:08:45 AMNESTY PROPERTY OWNERS WHO ARE WORKING TO BRING THEIR
00:08:48 PROPERTIES INTO COMPLIANCE AND TO REFRESH YOUR MEMORIES IF
00:08:52 YOU DON'T REMEMBER THE CORRUPTION SCANDAL WITH THE
00:08:59 PERMIT EXPIRES SPECIFICALLY RODRIGO SANTOS AND SENIOR
00:09:02 BUILDING INSPECTOR BERNIE CURRAN THEY PLEADED GUILTY TO
00:09:04 FALSIFYING INSPECTIONS, APPROVING UNPERMITTED WORK
00:09:07 AND CONCEALING CODE VIOLATIONS SO NO, MOST OF THE PROPERTY
00:09:11 OWNERS AFFECTED BOUGHT THEIR PROPERTIES LONG AFTER THAT
00:09:14 UNPERMITTED WORK WAS COMPLETED SO WERE COMPLETELY UNAWARE OF
00:09:18 THE VIOLATIONS AND GENERALLY NOT RESPONSIBLE FOR THE WORK
00:09:22 SO WHAT THE LEGISLATION AT
00:09:26 THE TIME DID WAS IT AS I MENTIONED WAY THOSE PLANNING
00:09:28 AND BUILDING CODE FEES BUT AS WE'VE WORKED WITH THESE
00:09:31 PROPERTY OWNERS AND THE ACTUAL PROGRAM OF GETTING THEIR FEES
00:09:34 BACK HAS PROGRESSED, WE'VE REALIZED THAT THE ORIGINAL
00:09:38 LEGISLATION MISSED SOME OF THE FEES THAT ARE APPLICABLE
00:09:42 IN THESE SITUATIONS NAMELY DPW AS WELL AS FIRE DEPARTMENT
00:09:45 FEES. SO WE'VE WORKED WITH THE FIRE
00:09:46 DEPARTMENT AND DPW AND OF COURSE THE CITY ATTORNEY'S
00:09:49 OFFICE TO DRAFT LEGISLATION THAT WOULD ADD THOSE DPW
00:09:53 AND FIRE FEES BACK INTO THE ORIGINAL PROGRAM.
00:09:56 SAME SORT OF STIPULATIONS THAT APPLY TO THE BUILDING AS WELL
00:10:01 AS PLANNING FEES JUST NOW ALSO APPLY TO DPW AND FIRE.
00:10:05 SO OUR HOPE IS THAT THIS SORT OF INCREASES THE FAIRNESS OF OF
00:10:09 THE LEGISLATION THAT WAS ORIGINALLY PASSED AND IN SOME
00:10:13 SMALL WAY ALLOWS THESE PEOPLE WHO WERE UNJUSTLY AND TARGETED
00:10:17 OR VICTIMIZED BY THE CORRUPTION SCANDAL TO GET SOME OF THEIR
00:10:24 MONEY BACK PENDING YOUR QUESTIONS.
00:10:25 THANK YOU.
00:10:28 MR. JOYCE SO JUST TO RESTATED FOR THE PUBLIC, THIS IS ROUND
00:10:31 TWO OF HELPING PEOPLE WHO HAD INTERACTION WITH STAFF OF THE
00:10:39 VARIOUS DEPARTMENTS TO NOT PENALIZE THEM FOR FIXING THE
00:10:44 CORRECT.
00:10:48 ALL RIGHT.
00:10:51 LET'S GO TO PUBLIC COMMENT. THANK YOU SO MUCH.
00:10:53 THANK YOU.
00:10:55 MADAM CHAIR, DO WE HAVE ANY PUBLIC COMMENT FOR AGENDA ITEM
00:10:58 NUMBER THREE? IF SO, PLEASE COME FORWARD TO
00:11:00 AND MADAM CHAIR IT APPEARS
00:11:03 WE HAVE NO SPEAKERS. OKAY PUBLIC COMMENT IS NOW
00:11:04 CLOSED. I WOULD LIKE TO MAKE A MOTION
00:11:09 THAT WE SEND THIS WITH A POSITIVE RECOMMENDATION TO THE
00:11:12 FULL BOARD PLEASE ON THE MOTION OFFERED BY THE CHAIR THAT THIS
00:11:14 ORDINANCE BE RECOMMENDED TO THE BOARD OF SUPERVISORS VICE CHAIR
00:11:17 CHEN CHEN I'M A MAHMOOD I CHAIR MELGAR I MELGAR I MADAM CHAIR
00:11:24 OKAY THAT MOTION PASSES.
00:11:25 THANK YOU. OKAY.
00:11:28 I'VE BEEN LOOKING FORWARD TO THIS AND I SEE SUPERVISOR
00:11:29 SLAUGHTER HERE WHO HAS JOINED US FROM DISTRICT THREE SO
00:11:32 PLEASE CALL OUR LAST ITEM AGENDA ITEM NUMBER FOUR IS A
00:11:36 HEARING TO DISCUSS PROGRAMS AND INITIATIVES TO MAKE THE
00:11:40 CITY'S PUBLIC TRANSIT SYSTEMS MORE ACCESSIBLE, RELIABLE
00:11:43 OKAY, SUPERVISOR SAUDER,
00:11:47 THANK YOU SO MUCH FOR CALLING THIS HEARING.
00:11:51 IT IS OF GREAT INTEREST TO MANY OF US THE FLOOR IS YOURS.
00:11:54 THANK YOU CHAIR MELGAR AND THANK YOU TO ALL THE
00:11:59 COLLEAGUES AND MEMBERS OF THIS COMMITTEE FOR WELCOMING ME TO
00:12:02 HOST THE HEARING THAT I ON THE TOPIC OF MAKING IT MORE
00:12:04 WELCOMING FOR FAMILIES TO USE PUBLIC TRANSIT IN SAN FRANCISCO
00:12:08 THIS HEARING REQUEST IS PART OF THE STROLLER ACT MY PUSH TO
00:12:12 MAKE LIFE A LITTLE EASIER FOR YOUNG FAMILIES IN SAN
00:12:14 FRANCISCO. LATER THIS WEEK WE'LL HEAR
00:12:16 LEGISLATION BEFORE GIO TO EXPAND PAID FAMILY LEAVE IN SAN
00:12:19 FRANCISCO AND WILL SOON BE INTRODUCING A BILL TO EXPAND
00:12:23 ACCESS TO NURSING FACILITIES AND DIAPER CHANGING TABLES AS
00:12:26 BUT TODAY'S FOCUS IS ON HOW
00:12:29 WE CAN MAKE IT MORE ACCESSIBLE, ENJOYABLE AND AFFORDABLE TO USE
00:12:33 OUR CITY AND REGION'S PUBLIC TRANSIT.
00:12:34 WHEN YOU HAVE TODDLERS IN TOW OR STROLLERS IN HAND, OUR
00:12:38 TRANSIT AGENCIES HAVE MANY CHALLENGES AND UNIQUE
00:12:42 POPULATIONS TO SERVE FOCUSING ON FAMILIES IS LESS ABOUT
00:12:45 PRIORITIZING THIS GROUP OVER ANY OTHER BUT RATHER
00:12:49 RECOGNIZING THAT WHEN WE MAKE IT EASIER FOR FAMILIES TO MOVE
00:12:52 AROUND THE CITY WE ALSO MAKE IT EASIER FOR EVERYONE ELSE AS A
00:12:54 RESULT BE A TOURIST SHORT ON TIME OR SENIORS WITH MOBILITY
00:13:00 CHALLENGES. I'M REALLY, REALLY LOOKING
00:13:01 FORWARD TO THIS HEARING. IT'S BEEN SHAPED BY A NUMBER OF
00:13:05 CONVERSATIONS THAT I'VE HAD WITH PARTNERS, COMMUNITY
00:13:08 MEMBERS SOME AS WELL BY MY OWN PERSONAL EXPERIENCES WITH A 16
00:13:15 MONTH OLD DAUGHTER. I'LL ASK THAT WE MOVE ABOUT THE
00:13:19 HEARING TODAY AS FOLLOWS WELL FIRST HEAR PRESENTATIONS FROM
00:13:22 S.F. MTA, THEN BART, THEN MTC. AFTER ALL THREE OF THOSE
00:13:27 PRESENTATIONS ARE COMPLETED WE'LL HAVE QUESTIONS FROM THIS
00:13:31 BODY FOR THE AGENCIES AND THEN WE WILL GO TO PUBLIC COMMENT.
00:13:35 SO MADAM CHAIR, IF IT'S OKAY WITH YOU I'D ASK THAT WE FIRST
00:13:39 BEGIN BY HEARING A PRESENTATION FROM S.F. MTA.
00:13:42 OKAY. BEFORE WE DO THAT IT'S A
00:13:44 SUPERVISOR. JUST A COUPLE OF YOUR
00:13:47 COLLEAGUES HAVE COMMENTS BEFORE WE START GOING INTO IT'S A
00:13:50 THANK YOU CHAIR AMERICA I
00:13:51 ALSO WANT TO THANKS SUPERVISOR SALTER FOR CALLING THIS HEARING
00:13:55 MOBILITY AND TRANSPORTATION IS VERY IMPORTANT NEAT FOR SAN
00:13:59 FRANCISCO'S WORKING FAMILY IT'S THE GLUE THAT HOLDS TOGETHER
00:14:03 OUR DAY AND ENABLES US TO CONNECT TO SCHOOL WORKPLACE
00:14:07 HEALTH CARE, RECREATION AND OUR LOCAL COMMUNITIES.
00:14:11 IT IS SO CRITICAL FOR OUR YOUTH, OUR FAMILIES, SENIORS,
00:14:15 PEOPLE WITH DISABILITY AND OUR LOCAL WORKERS AND IT'S ALSO
00:14:18 VERY IMPORTANT FOR HOW WE GET AROUND OUR CITY AND WE'RE DOWN
00:14:22 IN OUR CITY COMES TO US AND STU AND I KNOW THAT AS MTA AND BART
00:14:27 WORK HARD TO DELIVER PUBLIC TRANSPORTATION FOR OUR RIDERS
00:14:30 BUT IT'S NOT JUST ABOUT EFFICIENCY AND OPERATION OF IT.
00:14:34 IT'S ALSO ABOUT THE EXPERIENCE OF RIDERS ON PUBLIC TRANSIT
00:14:37 THAT MATTERS WHICH IS WHY MAKING OUR TRANSIT SYSTEM MORE
00:14:41 ACCESSIBLE, RELIABLE AND SAFE FOR OUR FAMILIES SO IMPORTANT
00:14:45 AND THIS IS AN ISSUE THAT OF GREAT CONCERNS ACROSS SAN
00:14:49 FRANCISCO AND I KNOW THAT MY CONSTITUENTS IN DISTRICT 11
00:14:53 FEELS THE SAME AND I REALLY LOOK FORWARD TO THE
00:14:54 PRESENTATION AND OUR DISCUSSION TODAY.
00:14:56 THANK YOU. THANK YOU SO MUCH.
00:14:57 SUPERVISOR CHEN I WILL JUST ADD WITH MY COMMENTS THANK YOU
00:15:02 AGAIN SUPERVISOR SAUTER THIS IS REALLY GREAT AND MUCH NEEDED SO
00:15:08 AS CHAIR OF THE TSA AND ALSO OUR REPRESENTATIVE ON THE MTC
00:15:16 AT THESE ISSUES ARE ONES THAT I KNOW MY COLLEAGUES NOT JUST ON
00:15:20 THIS BOARD BUT ACROSS THE REGION ARE VERY INTERESTED
00:15:24 IN WHICH IS WHY WHEN WE NEGOTIATE IT AS B 63 WE TALKED
00:15:29 A LOT ABOUT WAYFINDING BECAUSE RIGHT NOW OUR SYSTEM IS NOT
00:15:33 GREAT FOR PEOPLE KNOWING HOW TO ACCESS IT, WHERE TO GO, HOW TO
00:15:37 CONNECT, MAKE SURE THAT THE INTERACTION BETWEEN
00:15:43 TRANSPORTATION AGENCIES HAPPEN SEAMLESSLY NOT JUST WITH
00:15:47 PAYMENT BUT ACTUAL PHYSICAL ACCESS.
00:15:50 SO YOU KNOW, I AM INTERESTED IN TRANSPORTATION.
00:15:52 I'M AN URBAN PLANNER BECAUSE I BELIEVE THAT, YOU KNOW, ACCESS
00:15:58 TO RESOURCES AND OPPORTUNITIES IN A CITY IS ONE OF THE MOST
00:16:03 EFFECTIVE WAYS TO LIFT PEOPLE OUT OF POVERTY, TO CONNECT THEM
00:16:10 TO EDUCATION, TO JOBS, TO A GOOD LIFE.
00:16:13 SO I AM REALLY EAGER TO MAKE SURE THAT PEOPLE CAN SET ROUTES
00:16:18 AND HAVE FAMILIES AND GET AROUND AND CONNECT TO ALL OF
00:16:21 THOSE WONDERFUL THINGS THAT MAKE OUR SAN FRANCISCO REGION
00:16:25 MAGICAL AND SUCCESSFUL. SO AGAIN, THANK YOU FOR YOUR
00:16:30 THOUGHTFULNESS SUPERVISOR SAUDER FOR CONNECTING NOT JUST
00:16:33 TRANSPORTATION BUT ALL THE OTHER THINGS THAT SURROUND A
00:16:34 GOOD LIFE FOR A FAMILY WITH YOUNG CHILDREN.
00:16:37 I REALLY APPRECIATE IT AND I'LL TURN IT OVER BACK TO YOU.
00:16:44 THANK YOU TO MY COLLEAGUES AND WE'LL FIRST BEGIN WITH A
00:16:45 PRESENTATION FROM S.F. MTA. WE HAVE OUR DIRECTOR DIRECTOR
00:16:48 KIRSCHBAUM HERE WITH US THIS AFTERNOON.
00:16:55 GOOD MORNING. THANK YOU.
00:16:56 SUPERVISORS. I'M GRATEFUL TO HAVE A CHANCE
00:17:00 TO DISCUSS THE WORK THAT SFM TAE AND OUR REGIONAL PARTNERS
00:17:04 ARE DOING TO MAKE MUNI AND BAY AREA TRANSIT SAFE, ACCESSIBLE
00:17:12 AND WELCOMING TO FAMILIES AND I WANTED TO SPECIFICALLY THANK
00:17:15 SUPERVISOR SÖDER FOR PROVIDING THIS OPPORTUNITY ESPECIALLY
00:17:20 BECAUSE YOU'RE IN IT NOW. YOU KNOW AND THE STROLLER PHASE
00:17:24 IS KIND OF THE FIRST KEY KEY INSIDE BUT THIS IS ALSO A
00:17:30 DEEPLY PERSONAL TOPIC TO ME AS MY LITTLE PEOPLE HAVE GRADUATED
00:17:34 FROM STROLLERS TO NOW BEING INDEPENDENT HIGH SCHOOL
00:17:37 TRAVELERS. SO EVERYTHING THAT WE'RE DOING
00:17:41 TO MAKE THE OVERALL SYSTEM SAFE, WE'RE ALSO DOING TO MAKE
00:17:46 MY FAMILY SAFE AND YOUR FAMILY SAFE.
00:17:49 AND IT'S IT'S WORK THAT WE ARE VERY PASSIONATE ABOUT.
00:17:53 NEXT SLIDE THERE ISN'T A SINGLE FAMILY FRIENDLY PROGRAM
00:18:00 AT A MUNI. EVERYTHING THAT WE'RE DOING
00:18:05 WE'RE VIEWING THROUGH A FAMILY LENS IN PART BECAUSE IS WHEN WE
00:18:13 MAKE OUR SYSTEM ACCESSIBLE TO OUR MOST VULNERABLE USERS WE
00:18:17 ALSO MAKE A BETTER EXPERIENCE FOR EVERYONE.
00:18:21 I'M GOING TO HIT ON SOME KEY TOPICS TODAY INCLUDING
00:18:25 AFFORDABILITY, THE SCHOOL TRIPS IN PARTICULAR SAFETY AND MUNI
00:18:30 AND THEN SOME WORK THAT WE'RE DOING BOTH FOR ACCESSIBILITY
00:18:34 FOR OUR CUSTOMERS THAT HAVE MOBILITY IMPAIRMENTS AS WELL AS
00:18:41 HOW THAT CREATES SOME SYNERGIES FOR OUR CUSTOMERS TRAVELING
00:18:45 WITH LITTLE PEOPLE IN STROLLERS.
00:18:46 I AM ALSO JOINED BY BY BART AND MTC AND MTC IN PARTICULAR
00:18:53 WE'LL ALSO TALK ABOUT THE REGIONAL COORDINATION WE'RE
00:18:57 DOING ON SCHEDULES AND FARES AND SIGNAGE AND AND PARATRANSIT
00:19:04 BECAUSE HAVING THE SYSTEM BE SEAMLESS REGIONALLY IS
00:19:08 SOMETHING THAT WE'RE ALL WORKING HARD TOWARDS AND WHILE
00:19:12 KIND OF A MID PROCESS I THINK WE'RE MAKING SOME REALLY GREAT
00:19:16 GREAT STRIDES. SO AT THE TOP OF OUR FAMILY
00:19:20 FRIENDLY PROGRAM AND THE NEXT SLIDE IS REALLY THE WORK WE'RE
00:19:24 DOING TO MAKE MUNI AFFORDABLE AFFORDABLE FOR FAMILIES
00:19:30 AND AFFORDABLE FOR FOR CUSTOMERS ACROSS A VARIETY OF
00:19:35 NEXT SLIDE AT THE KIND OF
00:19:39 CENTERING THAT IS OUR FREE MUNI FOR YOUTH PROGRAM WHICH IS BOTH
00:19:47 YOUTH 18 AND YOUNGER AS WELL AS YOUTH 19 TO 22 THAT ARE
00:19:52 ENROLLED IN THE FS USD SPECIAL EDUCATION AND ENGLISH LEARNERS
00:19:58 PROGRAM THE FREE MUNI FOR YOUTH NOT ONLY MAKES MUNI AFFORDABLE
00:20:05 BUT IT ALSO PLAYS AN INDIRECT ROLE IN MAKING MUNI ACCESSIBLE
00:20:11 BECAUSE YOUNG PEOPLE WHO ARE NOT CARRYING AROUND THEIR
00:20:15 WALLETS AND 17 OTHER FORMS OF ID CAN ACCESS OUR SYSTEM
00:20:22 UNIMPEDED AND WE VERY MUCH VIEW IT AS NOT ONLY SUPPORTING
00:20:27 FAMILIES BUT ALSO CREATING THE NEXT GENERATION PORTION OF OF
00:20:31 OF TRANSIT RIDERS AND WE'RE REALLY EXCITED AS WE'RE KIND OF
00:20:35 SEEING KIDS TRANSITION OFF OF THIS PROGRAM NOW THAT WE'VE HAD
00:20:40 IT IN PLACE FOR SEVERAL YEARS TO SEE THE KIND OF REGULAR
00:20:43 TRANSIT RIDERS THAT THEY BECOME ,WE ALSO OFFER FREE MUNI FOR
00:20:47 SENIORS AND PEOPLE WITH DISABILITIES WHO ARE OF LOW
00:20:51 AND MODERATE INCOME WHO LIVE IN SAN FRANCISCO AND WE ALSO
00:20:57 PARTNER WITH SOME OF OUR CITY SERVICES TO PROVIDE FREE MUNI
00:21:01 FOR PEOPLE EXPERIENCE SEEING HOMELESSNESS THROUGH OUR ACCESS
00:21:06 PASS PROGRAM. WE ALSO PROVIDE DISCOUNT
00:21:10 PROGRAMS FOR SENIORS AND PEOPLE WITH DISABILITIES AND ONE OF
00:21:14 THE PROGRAMS THAT MTC WILL ALSO COVER IS OUR CLIPPER START
00:21:18 PROGRAM WHICH IS REALLY TACKLING AN AREA THAT WE HAVE
00:21:21 STRUGGLED WITH WHICH IS TO PROVIDE A 50% DISCOUNT
00:21:25 REGIONALLY FOR ADULTS FROM LOW INCOME HOUSEHOLDS.
00:21:29 SO WE ARE VERY EXCITED TO SEE THAT PROGRAM CONTINUE TO GROW
00:21:36 AND EXPAND BECAUSE IT NOT ONLY APPLIES TO MUNI BUT ALSO ALL OF
00:21:40 OUR REGIONAL PARTNERS. THERE IS A COST TO THIS
00:21:44 INVESTMENT WE ESTIMATED IS ALMOST $30 MILLION PER YEAR.
00:21:50 IT IS ONE OF THE PROGRAMS THAT THE STATE CARB FUNDING WAS
00:21:57 CONTRIBUTING TOWARDS AND IT IS SOMETHING THAT WE HAVE
00:22:02 PRIORITIZED AND WILL CONTINUE TO PRIORITIZE IN FUTURE
00:22:06 BUDGETS. OUR NEXT SLIDE WE ARE ALSO
00:22:15 RIGHT NOW VERY FOCUSED ON ACCOUNTABILITY AND MAKING SURE
00:22:22 THAT WE STRETCH OUR PUBLIC DOLLARS AS FAR AS WE CAN.
00:22:27 FAIR ENFORCEMENT IS A BIG PIECE OF THAT BUT PART OF WHAT MAKES
00:22:31 FAIR ENFORCEMENT SUCCESSFUL IS TO MAKE SURE THAT THE PEOPLE
00:22:35 THAT QUALIFY FOR THESE PROGRAMS ARE AWARE OF THEM AND ARE
00:22:41 INVESTING IN THEM. SO WE HAVE BEEN PUSHING VERY
00:22:45 HARD FOR THE LAST SEVERAL MONTHS AND WE ARE GOING TO
00:22:49 CONTINUE TO PARTNER WITH COMMUNITY GROUPS THROUGHOUT THE
00:22:53 CITY TO GET FOLKS THAT QUALIFY FOR THE PROGRAMS ON THEM
00:22:57 AND SOMETIMES THAT MEANS ACTUALLY SITTING DOWN
00:23:01 AND FILLING OUT THE PAPERWORK AT DIFFERENT RESOURCE FAIRS
00:23:04 AND SOMETIMES IT MEANS MAKING SURE THAT TRUSTED PARTNERS ARE
00:23:09 AWARE OF THE PROGRAMS AND CAN HELP PUSH THE WORD OUT.
00:23:12 BUT WE ARE REALLY EXCITED BY THE COMMITMENT WE'RE GETTING
00:23:16 ACROSS THE CITY TO HELP INCREASE PARTICIPATION IN THESE
00:23:21 THE SECOND THING I WANT TO
00:23:30 HIGHLIGHT IS OUR PARTNERSHIPS WITH SCHOOLS MAKING THE SCHOOL
00:23:37 TRIP WORK BY TRANSIT AS WELL AS WHAT WE CALL THE FOUR FUN MODES
00:23:42 WHEN WE'RE TALKING TO ELEMENTARY SCHOOLS WHICH IS
00:23:46 BIKING AND WALKING AND ROLLING AND CARPOOLING AND TAKING
00:23:49 TRANSIT, MAKING THAT A GREAT EXPERIENCE OF CHOICE FOR
00:23:54 FAMILIES IS CORE TO BOTH OUR TRANSIT AND OUR STREET SAFETY
00:24:00 WORK. NOT ONLY DOES OUR FREE FARE
00:24:05 PROGRAM SUPPORT THAT BUT WE ALSO PROVIDE TRANSIT
00:24:09 AMBASSADORS PARTICULARLY WHEN ROUTES GO THROUGH MULTIPLE HIGH
00:24:13 SCHOOLS AS A DE-ESCALATION TECHNIQUE ON OUR BUSIEST ROUTES
00:24:21 WE PROVIDE SCHOOL TRIPPERS SO THAT WHEN HUNDREDS OF KIDS EXIT
00:24:25 THE SCHOOL THERE'S AN EMPTY BUS FOR THEM TO BOARD.
00:24:29 WE ALSO PROVIDE CROSSING GUARDS THROUGHOUT THE CITY AS WELL AS
00:24:36 WE HAVE A YOUTH TRANSIT TRANSPORTATION ADVISORY BOARD
00:24:43 FOCUSED ON ON HIGH SCHOOL STUDENTS WHO ARE ACTIVELY
00:24:46 PROVIDING INPUT. WE WERE MANY OF US WERE WERE
00:24:51 WERE SCHOOL ON SATURDAY VIA A BEAUTIFUL SPEECH FROM ONE OF
00:24:58 OUR TRANSIT YOUTH BOARD MEMBERS TALKING ABOUT THE IMPORTANCE OF
00:25:02 COMMUNITY SERVICE AND THE LINK BETWEEN TRANSPORTATION
00:25:06 AND GEOGRAPHY AND GIVING BACK WHICH WAS GREAT TO SEE.
00:25:09 IT'S WORKING. YOU KNOW 25% OF OUR S.F. USED
00:25:13 STUDENTS GET TO SCHOOL BY EITHER TRANSIT OR THE YELLOW
00:25:17 SCHOOL BUS THAT'S 14,000 STUDENTS A DAY AND 55% OF SFE
00:25:23 POST-HIGH SCHOOL STUDENTS TAKE TRANSIT REGULARLY.
00:25:30 A THIRD AREA THAT WE FOCUS ON WHEN WE THINK ABOUT FAMILY
00:25:34 FRIENDLY SERVICE IS SAFETY ON MUNI ESPECIALLY AS WE THINK
00:25:41 ABOUT YOUNG TRAVELERS NAVIGATING THE SYSTEM
00:25:44 INDEPENDENTLY. THERE'S THERE'S NOT AN AREA
00:25:46 WHERE SAFETY BECOMES MORE FRONT OF MIND.
00:25:49 THE MUNI TRANSIT AMBASSADORS THAT RIDE WITH OUR HIGH SCHOOL
00:25:56 STUDENTS HELP TO DE-ESCALATE SOME OF THE MOST INTENSE
00:26:01 CONFLICTS THAT CAN HAPPEN ON BOARD OUR FARE INSPECTORS ARE
00:26:04 ALSO REGULARLY RE ENGAGING AND DE-ESCALATING ISSUES THAT
00:26:09 OCCUR. WE ALSO HAVE PRIVATE SECURITY
00:26:12 THAT SUPPORTS OUR SUBWAY SYSTEM IN ADDITION TO OUR PARTNERSHIP
00:26:20 WITH THE S.F. POLICE DEPARTMENT AND WE ARE ALSO, YOU KNOW,
00:26:25 ALWAYS WORKING WITH OUR OPERATORS AND OUR STAFF TO
00:26:29 DE-ESCALATE AND FOCUS ON THE CUSTOMER EXPERIENCE AND OUR OUR
00:26:43 YOUNGEST RIDERS, YOU KNOW, ARE OCCASIONALLY FOLLOWING UP
00:26:48 AND DOWN THE AISLES BUT MORE OFTEN THEY ARE IN STROLLERS
00:26:51 AND WE HAVE WORKED HARD TO HAVE A THOUGHTFUL STROLLER POLICY.
00:26:59 WE DO NOT LIMIT THE NUMBER OF STROLLERS ON OUR SYSTEM BUT WE
00:27:03 DO GIVE PEOPLE USING WHEELCHAIRS PRIORITY IN THE
00:27:07 FRONT OF THE VEHICLE AND HAVE CREATED A DESIGNATED STROLLER
00:27:11 AREA IN THE MIDDLE THE MIDDLE OF THE VEHICLE WITH A SPECIAL
00:27:15 WE REQUIRE STROLLERS TO BE
00:27:22 COLLAPSIBLE BUT WE DON'T REQUIRE THEM TO BE COLLAPSED
00:27:26 AND THE REASON FOR THAT IS THAT THE STROLLERS CAN GET VERY,
00:27:34 VERY BIG AND BEING COLLAPSIBLE IS KIND OF AN EASY SHORTHAND
00:27:37 FOR IF IT'S EVEN GOING TO FIT ON THE VEHICLE AT ALL.
00:27:41 WE ALSO DO ALLOW STROLLERS AT ALL TIMES OF DAY EVEN IN OUR
00:27:49 BUSIEST PERIODS AND OUR LIGHT RAIL VEHICLES HAVE PRETTY AMPLE
00:27:53 SPACE THAT MAKES IT EASY TO BOARD AND TURN AROUND A
00:28:01 STROLLER. WE ALSO ENCOURAGE PARENTS TO
00:28:15 USE OUR OUR BOARDING RAMPS WHICH ALLOWS FOR LEVEL BOARDING
00:28:19 ONTO AND OFF OF MANY OF OUR TRAIN PLATFORMS AND WE HAVE FOR
00:28:26 BOTH OUR CUSTOMERS WHO USE WHEELCHAIRS AND OUR CUSTOMERS
00:28:30 WHO USE STROLLERS WE HAVE VERY LOW TECH RAMPS ON ALL OF OUR
00:28:38 BUSSES AND THE BENEFIT OF IT BEING LOW TECH IS THAT IT'S
00:28:44 VERY, VERY RELIABLE. WE ALMOST NEVER HAVE ISSUES
00:28:46 WHERE A WHEELCHAIR LIFT IS NOT WORKING AND THE OPERATOR CAN
00:28:52 ACTUALLY DEPLOY THE RAMP MANUALLY IF THERE IS ANY
00:28:57 MECHANICAL CHALLENGES. WE ALSO SPECIFICALLY FOR OUR
00:29:01 CUSTOMERS USING WHEELCHAIRS HAVE INDIVIDUAL RAMP REQUEST
00:29:05 BUTTONS SO THAT THE OPERATOR KNOWS WHEN THEY NEED ASSISTANCE
00:29:09 GETTING ON OR OFF. WE ARE TRACKING OUR RAMP
00:29:19 DEPLOYMENT DATA. WE THINK THAT THIS IS A GOOD
00:29:23 PROXY FOR WHERE WE WANT TO ALSO BE MAKING UPGRADED BUS STOP
00:29:30 INVESTMENTS SUCH AS WIDER WAITING AREAS AND BETTER
00:29:35 AMENITIES. RIGHT NOW WE'RE SEEING THE
00:29:39 HEAVIEST WHEELCHAIR RAMP DEPLOYMENT AT OUR AT OUR
00:29:43 BUSIEST STOPS MISSION IN 16TH STREET MISSION AND 24TH STREET
00:29:46 JUMP OUT AS WELL AS 16TH AND POTRERO ON OUR 22 LINE.
00:29:53 WE ARE ALSO GOING TO BE WORKING ON A PUBLIC OUTREACH
00:29:54 THIS IS SOMETHING THAT
00:29:57 HASN'T STARTED YET AND WE'D BE VERY INTERESTED IN FEEDBACK
00:30:00 TODAY TO REALLY HELP OUR PASSENGERS WITH STROLLERS
00:30:05 NAVIGATE MUNI, MAKE SURE THAT THEY UNDERSTAND OUR POLICIES
00:30:09 AND ANY HELPFUL TRIP TIPS AND TRICKS FOR TRAVELING WITH A
00:30:13 STROLLER. AND THEN KIND OF THE LAST PIECE
00:30:23 OF OUR PICTURE IS THE ELEVATOR AND THE ESCALATOR RELY
00:30:27 LIABILITY BECAUSE THEY BECOME CRITICAL WHEN YOU ARE TRAVELING
00:30:31 AS A FAMILY WE ARE PROUD THAT WE DO HAVE GOOD SYSTEM TEAM
00:30:38 WIDE AVAILABILITY FOR OUR VERTICAL CIRCULATION.
00:30:43 THIS WAS NOT THE CASE MAYBE 5 OR 10 YEARS AGO.
00:30:46 WE HAVE REHABBED ALL OF OUR ESCALATORS EXCEPT FOR THE
00:30:50 EMBARCADERO STATION WHICH IS IN OUR CAPITAL PROGRAM.
00:30:56 WE ALSO ARE ROUTINELY MONITORING THEM.
00:31:01 WE'RE ALSO VERY PROUD TO BE PARTNERING WITH BART TO PROVIDE
00:31:02 ELEVATOR ATTENDANTS IN OUR DOWNTOWN STATIONS.
00:31:05 THAT HAS HELPED NOT ONLY WITH RELIABILITY BUT WITH SMELL
00:31:11 AND CLEANLINESS AND EVERYTHING THAT GOES ALONG WITH THAT.
00:31:15 WE ALSO KNOW THAT LIKE ONE SINGLE EXAMPLE OF AN ELEVATOR
00:31:19 BEING DOWN WHEN YOU NEED IT CAN CAN REALLY, REALLY BE A BARRIER
00:31:27 . SO YOU KNOW THIS THIS WORK
00:31:27 REALLY GOES BEYOND JUST THE STATISTICS AND WE ARE ALWAYS
00:31:32 TRYING TO CAMPAIGN AND MAKE THESE SYSTEMS STRONGER.
00:31:35 I THINK A PLACE WHERE WE HAVE HAD CHALLENGES HAS BEEN WITH
00:31:39 OUR NEW ELEVATORS AND ESCALATORS IN THE CENTRAL
00:31:44 SUBWAY. THAT'S SOMETHING THAT WE'VE
00:31:47 TRIED TO BE REALLY TRANSPARENT WITH OUR CUSTOMERS ABOUT
00:31:54 AND REALLY HOLD OUR CONTRACTORS AND OUR TECHNICAL STAFF MORE
00:31:59 MORE ACCOUNTABLE TO NOT ONLY FIX PROBLEMS AS THEY OCCUR BUT
00:32:03 TO REALLY TRY TO GET IN FRONT IN FRONT OF OF ISSUES
00:32:10 ESPECIALLY GIVEN HOW DEEP THOSE STATIONS GO AND HOW IMPORTANT
00:32:14 ELEVATOR AND ESCALATOR RELIABILITY IS.
00:32:18 THE LAST COUPLE OF THINGS I WANT TO TOUCH ON IS ACCESSIBLE
00:32:22 SEATING AND RESTROOMS SO WE DO PRIORITIZE SEATING BOWLS AT OUR
00:32:30 BUSY BUS STOPS THROUGH OUR SHELTERS AS WELL AS IN ALL OF
00:32:34 THE MINI METRO PLATFORMS. THE SEATING IS DESIGNED WITH A
00:32:38 LOT OF INPUT FROM PEOPLE WITH DISABILITIES AND REALLY
00:32:41 REPRESENT BEST PRACTICE. YES WE DO NOT AT THIS TIME
00:32:46 PROVIDE PUBLIC RESTROOMS WITHIN MUNI METRO STATIONS THIS
00:32:52 APPROACH REALLY REFLECTS A LONGSTANDING AND I OPERATE
00:32:57 NATIONAL AND AND MAINTENANCE CONSTRAINTS WITHIN WITHIN THE
00:33:01 AGENCY BUT WE ARE DEFINITELY OPEN TO FEEDBACK AND FINALLY I
00:33:09 JUST WANT TO END WITH A KIND OF A SIGNATURE STATION INVESTMENT
00:33:12 THAT THE CITY IS MAKING BECAUSE IT DOES HELP WITH BOTH STROLLER
00:33:17 ACCESSIBILITY AS WELL AS ACCESSIBILITY FOR CUSTOMERS
00:33:20 USING WHEELCHAIRS AND THAT IS AT THE HOLIDAY PLAZA WHERE WE
00:33:27 HAVE REALLY STRUGGLED TO HAVE BOTH RELIABLE ESCALATORS.
00:33:31 THERE'S BEEN AN ELEVATOR THAT HAS BEEN BROKEN BEYOND REPAIR
00:33:35 FOR MANY, MANY YEARS. THE CITY'S CAPITAL PROGRAM
00:33:39 PROVIDES $9 MILLION OF FUNDING TO CREATE KIND OF AN ELEGANT
00:33:46 RAMP SOLUTION THAT PUBLIC WORKS DEPARTMENT AS WELL AS THE SAN
00:33:51 FRANCISCO OFFICE ON DISABILITY AND ACCESSIBILITY ARE WORKING
00:33:58 TO MOVE FORWARD AND THE TARGET CONSTRUCTION FOR THAT IS THERE
00:34:02 COME A SUMMER 2027 TO SPRING OF 2028.
00:34:05 SO WITH THAT I WILL TURN IT OVER TO OUR PARTNERS AND WE
00:34:09 LOOK FORWARD TO YOUR QUESTIONS .
00:34:15 THANK YOU DIRECTOR KIRSCHBAUM AND WE NOW HAVE BART WE HAVE
00:34:20 GENERAL MANAGER BOB POWERS HERE OR GOOD AFTERNOON COMMITTEE
00:34:30 MEMBERS. MY NAME IS BOB POWERS.
00:34:31 I'M THE GENERAL MANAGER OF BART AND I WOULD LIKE TO JUST POINT
00:34:34 OUT JUST QUICKLY I'M JOINED HERE TODAY BY MY HEAD OF
00:34:38 EXTERNAL AFFAIRS ROD LEE AND JOINING HERE ME AS WELL IS
00:34:42 ONE OF OUR PUBLICLY ELECTED OFFICIALS AS WELL DIRECTOR BART
00:34:46 DIRECTOR JANICE LEE HAS JOINED US AT JOIN ME HERE ANYWAY
00:34:50 BUT ANYWAY, LOOK, I HAVE A
00:34:53 COUPLE OF THINGS I THINK I HAVE LIKE TENOR ABOUT TEN SLIDES SO
00:34:57 I'LL GO THROUGH THAT AND HOWEVER YOU WANT TO YOU
00:35:00 KNOW THE Q&A STUFF BUT I WANTED TO START WITH A COUPLE OF BROAD
00:35:04 COMMENTS. I THINK AS I LISTEN TO SFM HERE
00:35:08 AND I WANTED THE COMMITTEE TO JUST MAKE SURE YOU'RE TRACKING
00:35:12 I WOULD I WOULD SAY AT NO
00:35:15 TIME IN THE HISTORY OF PUBLIC TRANSIT IN THE BAY AREA HAVE
00:35:19 THE OPERATORS BEEN MORE COORDINATED THAN THEY ARE RIGHT
00:35:23 NOW. THAT'S ALL 27 OPERATORS IN THE
00:35:24 BAY AREA. SO I JUST WANT TO BE ON RECORD
00:35:28 AS SAYING THAT THE TWO PIECES THAT YOU'RE THE TWO PIECES OF
00:35:31 THIS OR SEVERAL PIECES OF THIS THAT YOU'RE TALKING ABOUT I
00:35:35 HEARD A LITTLE BIT ABOUT WAYFINDING AND THE OPENING
00:35:38 REMARKS AND ACCESSIBILITY. I JUST WANT TO MAKE SURE YOU'RE
00:35:39 TRACKING YOU KNOW, I JUST HAPPEN TO BE THE THE GM OF PART
00:35:46 BUT I ALSO CHAIR REGIONAL NETWORK MANAGEMENT RIGHT FOR
00:35:49 FOR THE REGION WITH ALL THE OPERATORS AND MTC IS ON THAT
00:35:54 COMMITTEE AND SO IT'S A VERY TIMELY DISCUSSION
00:35:57 AND COMPLEMENTARY TO THAT. THE HEAD OF S.F. MTA CHAIRS THE
00:36:04 CLIPPER TWO COMMITTEE, MANY OF THE SAME FOLKS AROUND THAT
00:36:05 COMMITTEE WITH MTC AND WE'RE PRETTY ORGANIZED AND WE'RE
00:36:11 PRETTY WELL COORDINATED TO HAVE THIS DISCUSSION.
00:36:12 I JUST THOUGHT IT WAS A NICE TIME SO THANK YOU FOR HAVING ME
00:36:17 HERE. I HAVE A SOME SEVERAL SLIDES
00:36:19 THAT I'M JUST GOING TO KIND OF GO THROUGH AND HIT THE
00:36:20 HIGHLIGHTS OF. JUST A REMINDER I GUESS ON THE
00:36:24 FIRST SLIDE HERE IS THE BART SYSTEM THAT WE RUN ABOUT 131
00:36:30 MILES FIVE COUNTIES, FIVE LINES TO SERVICE DOWNTOWN SAN
00:36:33 FRANCISCO CERTAINLY IS HOME TO OUR HIGHEST RIDERS TO THE
00:36:38 STATION, THE EMBARCADERO BEING THE HIGHEST ONE OF THOSE AND I
00:36:41 WOULD SAY THAT ALSO THAT WE CONNECT TO ABOUT 300.
00:36:46 SO BART'S THE UNDERPINNING OF PUBLIC TRANSIT IN THE BAY AREA
00:36:50 EVERYTHING CONNECTS INTO BART ONE WAY OR THE OTHER AND WE
00:36:53 CONNECT INTO 300 TRANSIT ROUTES AND ABOUT 90% OF THE REGION'S
00:36:58 TRANSFERS INVOLVE BART. WHAT'S ALSO MISSED HERE WHICH
00:37:03 SHOULD BE POINTED OUT THAT WAS CRITICAL FOR THE FIFA GAMES
00:37:06 HERE THAT PUBLIC TRANSIT IN THE BAY AREA MEANING BART IN THIS
00:37:10 PARTICULAR INSTANCE WE CONNECTED TO INTERNATIONAL
00:37:14 WORLD CLASS INTERNATIONAL AIRPORTS THAT WAS VERY HELPFUL
00:37:18 ALL RIGHT.
00:37:22 LET'S SEE THE NEXT SLIDE. SO THE JUNE RIDERSHIP SURGE
00:37:25 JUNE WAS OUR HIGHEST MONTHLY RIDERSHIP AND IT'S REALLY A
00:37:33 CULMINATION OF A LOT OF DIFFERENT DATA STREAMS THAT
00:37:34 HAVE INTERSECTED AND OUR RIDERSHIP HAS GENERALLY BEEN UP
00:37:40 ABOUT 10 TO 12% COMPARED TO THE LAST YEAR.
00:37:47 WE'VE WORKED VERY, VERY CLOSELY WITH WITH MUNI, WITH VTA, WITH
00:37:52 THE BAY AREA HOST COMMITTEE ON BRINGING PEOPLE IN AND OUT FOR
00:37:56 THE FIFA GAMES WHETHER THEY WERE AT THE GAMES THEMSELVES OR
00:38:00 THE WATCH PARTIES THAT WERE ALL OVER THE BAY AREA I SERVE ON
00:38:07 THE THE HOST COMMITTEE ITSELF AND SO HAVING PUBLIC TRANSIT A
00:38:11 VOICE AT THOSE HOST COMMITTEE MEETINGS AS THE PREP WORK WAS
00:38:15 GOING AND THEN YOU TAKE THAT AND YOU COMPLEMENT THAT TO THE
00:38:20 MONDAY 9:00 MEETING THAT ALL THE OPERATORS HAVE EVERY MONDAY
00:38:24 AT 9:00 FAIRLY RELIGIOUSLY WE WERE READY TO DELIVER FOR THE
00:38:28 BAY AREA THEIR PRIDE WEEKEND GAVE US THEIR HIGHEST RIDERSHIP
00:38:33 TOTALS FOR SATURDAY AND SUNDAY IN MORE THAN SIX WEEKS AND THEN
00:38:36 THE MAJOR EVENTS WHEN THEY COME TO TOWN YOU KNOW WHETHER IT'S
00:38:41 THE GIANT SCAMS, THE BASKETBALL GAMES JUST A LOT OF FOLKS TAKEN
00:38:47 NEXT SLIDE IS ABOUT JUST A
00:38:52 LONG HISTORY OF PARTNERSHIP WITH WITH THE CITY AND COUNTY
00:38:55 OF SAN FRANCISCO AND THE COORDINATION IS THERE.
00:39:03 THE COORDINATION IS ROUTINE. YOU KNOW, I TEXT I WOULD SAY
00:39:06 JULIE, BUT I GUESS I'M SUPPOSED TO BE A LITTLE BIT MORE FORMAL
00:39:11 HERE BUT THE DIRECTOR OF SFM TO AND WHATEVER IS GOING ON WE'RE
00:39:15 WE'RE IN ROUTINE CONTACT WITH WHATEVER IT IS SHE AND I ARE
00:39:19 PLUGGED IN TOGETHER AND OBVIOUSLY THE GOAL IS A
00:39:22 WELCOMING ENVIRONMENT AT ALL THE STATIONS, YOU KNOW AND YOU
00:39:27 KNOW AGAIN BACK TO THE OPENING REMARKS I'M GOING TO BE ON
00:39:30 RECORD I'LL SAY IT RIGHT HERE IN FRONT OF EVERYBODY.
00:39:33 BART IS THE MOST ACCESSIBLE PUBLIC TRANSIT AGENCY IN THE
00:39:37 UNITED STATES AND WE HAVE THE DATA THAT SUPPORTS THAT FOLKS
00:39:41 IN THE SYSTEM CAN SEE THAT AND JUST A COUPLE OF OTHER
00:39:49 ITEMS HERE AT BALBOA PARK STATION WE PARTNERED WITH THE
00:39:53 CITY TO DELIVER 231 AFFORDABLE HOMES AT THE CASTLE UPPER YARD
00:40:00 PROJECT AND CAPITAL PROJECTS THROUGHOUT THE CITY AND COUNTY
00:40:05 ALL RIGHT.
00:40:08 THE NEXT SLIDE THEY TRY TO KEEP ME ON TALKING POINTS HERE BUT I
00:40:12 JUST LIKE TO TALK FROM THE SOUL HERE.
00:40:13 LOOK, THIS IS THIS IS ALL ABOUT THE NEW PART.
00:40:16 THIS SLIDE RIGHT HERE. PICK ANY ONE OF THESE CHARTS
00:40:19 AND YOU CAN TELL THAT WE ARE MOVING IN THE RIGHT DIRECTION
00:40:23 FOR BART THE FIRST CHART THERE IS POLICE PRESENCE.
00:40:27 HAVE HAVE FOLKS SEEN POLICE PRESENCE IN THE SYSTEM?
00:40:30 THIS ISN'T JUST SWORN OFFICERS. THIS IS THIS IS AMBASSADORS.
00:40:34 THIS IS CRISIS INTERVENTION SPECIALISTS PROGRESSIVE
00:40:37 POLICING. ON TUESDAYS BART WE RUN A 100
00:40:41 PEOPLE IN THE SYSTEM MANAGERS MRC TWO PEOPLE TO 50 TEAMS OF
00:40:47 TWO PEOPLE IN BLUE JACKETS RUNNING AROUND THE SYSTEM TO BE
00:40:48 A FORCE MULTIPLIER. THE MIDDLE GRAPH THERE IS ABOUT
00:40:52 FARE EVASION WE'RE DONE WITH FARE WE'RE NOT DONE THE THE
00:40:59 FARE THE NEW FARE GATES ARE INSTALLED FOR MONTHS AHEAD OF
00:41:03 SCHEDULE ON BUDGET. IT'S SAVING US ABOUT I DON'T
00:41:07 KNOW 10 MILLION A YEAR ON FARE EVASION BUT THE REAL POINT OF
00:41:11 THAT IS THE QUALITY OF THE RIDE HAS VASTLY IMPROVED FOR
00:41:16 FAMILIES FOR DAILY COMMUTERS, FOR THE GENERAL PUBLIC IN AND
00:41:19 AROUND THE BART SYSTEM. AND THEN THE LAST GRAPH THERE
00:41:23 IS ABOUT STATION CLEANLINESS AND YOU CAN READ THROUGH THAT I
00:41:27 WOULD POINT YOUR ATTENTION SUPERVISORS TO THE DATA SET
00:41:31 THAT'S THERE ACROSS THE ACROSS THE BOTTOM ESCALATORS,
00:41:35 ELEVATORS, FARE GATES YOU HEARD DIRECTOR KIRSCHBAUM TALK ABOUT
00:41:43 ACCESSIBILITY. BOTH OF US MEASURE THIS
00:41:47 AND FROM A SAFETY PERSPECTIVE FROM A ACCESSIBILITY WE NEED TO
00:41:51 MAKE SURE THAT OUR SYSTEMS ARE THERE FOR THE FOLKS THAT NEED
00:41:55 IT. AND THE WAY TO DO THAT IS DATA,
00:41:58 RIGHT? AND SO AT BART WE TRACK ONE OF
00:42:02 MY ONE OF MY BOSSES SITTING BEHIND ME MAKE SURE THAT THAT'S
00:42:03 HAPPENED. JUST PICK ONE OF THEM.
00:42:07 STREET ESCALATORS WERE 95% ON TIME.
00:42:09 WE HAVE THE DATA IF YOU ASK ME GIVE ME THE DATA.
00:42:13 I'LL GIVE YOU THE DATA. WE'RE 95% ON TIME FOR STREET
00:42:16 ESCALATORS THE GOALS 93 AND WE'VE MET THAT FOR 11
00:42:20 QUARTERS SO THAT'S 33 MONTHS WE'VE BEEN MEETING THAT AND SO
00:42:23 WE TRACK ALL OF THAT. SO I GUESS THAT'S THE POINT OF
00:42:26 THAT SLIDE. GO TO THE NEXT ONE PLEASE.
00:42:28 MARK OKAY THEN LET ME JUST MAKE SURE I DON'T GET
00:42:35 IN TROUBLE WHEN I GET BACK TO THE OFFICE HERE.
00:42:36 SO THIS IS ALL ABOUT THE NEW BART AT THE NEW BART THERE'S
00:42:39 THREE PIECES SAFETY AND SECURITY ON TIME
00:42:43 PERFORMANCE AND CLEANLINESS AND IF YOU DON'T HAVE ALL THREE
00:42:47 OF THEM YOU KNOW MY CHANCE OF HAVING REPEAT RIDERS OR HAVING
00:42:52 FOLKS TAKE THE SYSTEM YOU KNOW YOU KNOW COMES DOWN I HAVE TO
00:42:55 HAVE ALL THREE OF THEM IN THE SYSTEM.
00:42:58 SO SAFETY AND SECURITY THERE'S A LOT OF DIFFERENT ELEMENTS
00:43:01 THAT I CAN TALK ABOUT THERE. BUT CERTAINLY IF THERE'S A
00:43:03 LIGHT SWITCH MOMENT FOR BART RIGHT NOW IT'S THE NEW FARE
00:43:09 GATES IT IS RIGHT? AND THAT'S NOT A COMMENTARY ON
00:43:13 ANYTHING OTHER THAN IMPROVING THE QUALITY OF THE RIDE IN THE
00:43:17 SO THAT'S THE FIRST FOLKS WE
00:43:20 HAVE ELEVATOR ATTENDANTS AT THE EIGHT ELEVATORS IN THE DOWNTOWN
00:43:24 . I TOOK IT TODAY.
00:43:25 I GOT OFF A LITTLE EARLY AT CIVIC I WALK CIVIC CENTER.
00:43:26 I DO IT ALL THE TIME. I MADE SURE THAT THAT ESCALATOR
00:43:30 THAT ELEVATOR WAS WORKING THE FARE GATES WERE WORKING THERE
00:43:33 AND I WALK THE STATION AND THEN THE RESTROOM ATTENDANTS AT ALL
00:43:37 FOUR DOWN DOWNTOWN STATIONS. I'LL TELL YOU ONE THING IF YOU
00:43:41 DON'T KNOW THIS TOO WHEN WE GO TO SURVEY OUR RIDERS, THE
00:43:44 IMPORTANCE OF THOSE LAST TWO OBVIOUSLY THE FIRST ONE SPEAKS
00:43:48 FOR ITSELF. BUT TO HAVE THE ATTENDANTS
00:43:51 IN THE ELEVATORS AND HAVE THE RESTROOM ATTENDANTS ESPECIALLY
00:43:55 FOR FOLKS ON THESE LONG RIDES TO GO INTO A RESTROOM THAT'S
00:43:56 GOT AN ATTENDANT THAT'S CLEAN THAT YOU KNOW SOMEBODY IS THEN
00:44:00 GOING TO COME BARRELING RIGHT AFTER YOU GO.
00:44:03 YOU KNOW, IT'S IT'S ONE OF THOSE ATTRIBUTES THAT REALLY
00:44:04 PAYS FOR ITSELF OVER THE COURSE OF TIME OR AT THE NEXT SLIDE.
00:44:11 AGAIN, THIS IS A VARIATION OF OF WHERE WE'RE GOING OR WHERE
00:44:15 WE ARE WITH BART BART CRIME WE'RE DOWN MORE THAN 40% YEAR
00:44:19 TO YEAR ON BART CRIME THROUGHOUT THE SYSTEM.
00:44:23 IF YOU WORK FOR CHIEF FRANKLIN CHIEF OF POLICE KEVIN
00:44:27 FRANKLIN YOU ARE IN THE SYSTEM. YOU'RE NOT IN A CAR, YOU'RE NOT
00:44:31 YOU ARE IN THE SYSTEM RIDING TRAINS WALKING PLATFORM FORMS,
00:44:35 ENGAGING WITH OUR RIDERS. WE HAVE A WHOLE PROGRESSIVE
00:44:39 POLICING BUREAU NOT THAT REALLY HELPS SO THAT THEY HAVE SWORN
00:44:44 OFFICERS SO OFFICERS CAN REALLY YOU KNOW, FOCUS ON SOME OF THE
00:44:47 MORE CHALLENGING ISSUES THAT ARISE IN THE BART SYSTEM
00:44:51 AND THE PROGRESSIVE POLICING CAN CAN HELP WITH SOME OF THE
00:44:53 AND THEN THIS WHOLE I DID
00:44:57 WANT TO SAY A FEW WORDS ABOUT THAT LAST SLIDE THERE ARE THE
00:45:00 ABOUT THE IMPORTANCE OF LIGHTING CERTAINLY IT SAYS
00:45:03 LIGHTING AND AND CAMERAS BUT YOU KNOW COUPLED WITH A
00:45:10 PRESENCE IN THE SYSTEM PROBABLY NOTHING MORE EFFECTIVE THAN
00:45:11 LIGHTING RIGHT LIGHTING IF YOU GO FROM THE THE PARKING
00:45:17 FACILITY TO THE STATION TO THE CONCOURSE TO THE PLATFORM
00:45:22 AND THEN THE REVERSE ON THE WAY HOME LIGHTING IS KEY
00:45:25 AND LIGHTING IS AN AREA YOU KNOW, THAT IS SUPER COST
00:45:29 WE PUT LG'S LEDS
00:45:33 IN THROUGHOUT THE SYSTEM LOWER MAINTENANCE COST, HIGHER
00:45:35 LIGHTING LUMINAIRES THAT ARE OUT IN THE SYSTEM SO THE NEXT
00:45:41 SLIDE HERE IS A CONTINUATION A LITTLE BIT ABOUT THAT YOU KNOW
00:45:45 CLEANING MODEL WE'RE ONLY RUNNING I THINK YOU KNOW THIS
00:45:46 WE'RE ONLY RUNNING FLEET OF THE FUTURE NOW I MIGHT COME BACK TO
00:45:52 THAT JUST IN A SECOND THAT'S THE FIRST PICTURE TAP AND RIDE
00:45:56 SO I KNOW OUR PARTNER HERE WITH MTC IS COMING UP HERE NEXT BUT
00:46:00 WE'RE WORKING ON IMPROVING THE CUSTOMER EXPERIENCE IN THE END
00:46:07 AS FOLKS COME INTO THE SYSTEM. TAP AND RIDE IS ONE OF THOSE
00:46:11 ELEMENTS THAT IS UP AND RUNNING RIGHT NOW AND AGAIN OUR ON TIME
00:46:15 PERFORMANCE WE'RE PUSHING 90 I THINK IT'S HIGHER THAN 94%
00:46:18 RIGHT NOW IT'S US 94% BUT IT'S OUR HIGHEST NUMBERS SINCE 2014
00:46:27 . OKAY.
00:46:27 I'M GOING TO DRILL DOWN A LITTLE BIT NEXT COUPLE OF
00:46:29 SLIDES ON SAN FRANCISCO HERE IN THE SAN FRANCISCO STATION
00:46:32 PROOF STATION IMPROVEMENTS. THE FIRST ONE IS IT'S REALLY
00:46:38 IMPROVING THE APPEARANCE AND THE CUSTOMER FACING
00:46:42 AMENITIES OF THE STATIONS WE REPLACE 27 AGING ESCALATORS
00:46:48 AND WE'RE GOING TO DO 14 MORE IN DOWNTOWN SAN FRANCISCO.
00:46:51 THIS IS PRIMARILY THE MARKET STREET ESCALATORS RENOVATION
00:46:56 PROJECT THAT WE'VE PARTNERED WITH S.F. MTA ON AND WE'VE
00:47:02 IT'S BEEN A LITTLE
00:47:04 CHALLENGING. IT COULD HAVE BEEN SUPER
00:47:07 CHALLENGING BUT WE GOT OUR ARMS WRAPPED AROUND THIS THING AND A
00:47:10 GOOD CONTRACTOR OUT THERE AND WE MAINTAIN THE RELIABILITY
00:47:14 OF 96% OF ALL THE OTHER ESCALATORS.
00:47:18 SO THE ONES THAT WE'VE TAKEN OUT THAT WE'RE NOT IMPACTING
00:47:19 THE RIDERS TO THAT GREAT OF AN EXTENT THE NEW CANOPIES HAVE A
00:47:25 LOT OF DIFFERENT BENEFITS TO THEM BUT IT'S REALLY PROTECTING
00:47:30 THE STREET LEVEL ESCALATORS FROM THE ELEMENTS THEY CAN BE
00:47:33 LOCKED AT NIGHT FOR OUR FRONTLINE EMPLOYEES, OUR LABOR
00:47:37 PARTNERS CAPITAL L THERE 20 HAVE BEEN COMPLETED SO FAR
00:47:41 AND EACH CANOPY INCLUDES SOME REAL TIME DIGITAL INFORMATION
00:47:45 THAT SHOWS TRAIN ARRIVAL TIMES AND RETRACTABLE GATES AND SOME
00:47:49 LED LIGHTING AND SECURITY CAMERAS.
00:47:55 AND THEN OUR ELEVATOR MODERNIZATION PROGRAM WAS
00:47:56 INITIATED AND IT'S ADDRESSING THE GOAL THE YOU KNOW, THE
00:48:00 CONTINUING NEEDS OF THE POPULATION THAT'S OUT THERE.
00:48:04 IT'S GOING TO BE IMPLEMENTED IN PHASES STARTING AT DOWNTOWN
00:48:08 SAN FRANCISCO, EMBARCADERO POWELL AND CIVIC AND THEN WE'LL
00:48:12 HEAD SOUTH TO 16TH AND 24TH WHERE ARE WE GOING HERE?
00:48:18 MISSION STREET STATION. SO I DID WANT TO SPEND A LITTLE
00:48:20 BIT OF TIME ON THE MISSION STREET STATIONS HERE.
00:48:25 WE CONTINUE TO PARTNER WITH THE CITY OF SAN FRANCISCO ON THE
00:48:27 MISSION STREET STATIONS HAVING A PRESENCE OUT THE SYSTEM JUST
00:48:32 TO IMPROVE THE CUSTOMER AND THE AND THE THE THE EXPERIENCE THAT
00:48:37 ARE OUT THERE CAN BE HAD OUT THERE IN THE PLAZAS OUT THERE.
00:48:41 SO THAT'S PARTNERING WITH THE CITY IN THE COUNTY OF SAN
00:48:45 FRANCISCO WE'VE UPGRADED THE LED LIGHTING AT ALL FOR THE
00:48:48 STATION PLAZAS OUT THERE WE'VE CONTINUED TO DEPLOY VPD AND SF
00:48:52 PD. WE WE COORDINATE AND MAKE SURE
00:48:57 THAT OUR DEPLOYMENTS ARE NOT REDUNDANT, THAT THEY'RE
00:49:03 COMPLEMENTARY THAT'S OUT THERE. WE HAVE ADDITIONAL OFFICERS
00:49:07 ASSIGNED TO THE IN TO THE AREA OUT THERE THE PLAZAS WE'VE
00:49:12 MIRRORED THE CITIES INITIATIVE HUBS ON THE CITY VENDING BAND
00:49:16 TO COORDINATE ENFORCEMENT EFFORTS THAT ARE OUT THERE
00:49:20 AND CONTINUE TO LOOK FOR OPPORTUNITY TO ENGAGE
00:49:23 AND ACTIVATE THOSE PLAZAS. WE HAVE IN ACTIVATION.
00:49:28 IF YOU DON'T KNOW WE HAVE WE ACTIVATE THOSE PLAZAS
00:49:31 IN CONCERT WITH THE CITY ONCE A MONTH ON A SATURDAY AND THOSE
00:49:32 HAVE BEEN GOING PRETTY WELL EXTREMELY WELL, PRETTY WELL
00:49:36 ATTENDED YOU KNOW NO DRAMAS PER SAY FROM A FROM A SOCIAL MEDIA
00:49:43 PERSPECTIVE OR ANYTHING LIKE THAT FROM A PRESS PERSPECTIVE
00:49:47 AND WE'RE LOOKING AT OPPORTUNITY IS TO EXPAND THAT
00:49:51 FROM A SATURDAY MAYBE MORE SATURDAY IS INTO SOMETHING
00:49:55 DURING THE AND DURING THE WEEK OUT THERE AND THEN I DID WANT I
00:49:59 THINK THAT KIND OF WRAPS THIS THING UP I WANTED TO SAY ONE
00:50:02 OTHER THING THE OUR SCHEDULE WE'RE GOING INTO A SCHEDULE
00:50:06 CHANGE AND I GUESS IN THE BEGINNING OF AUGUST AND THAT
00:50:13 SCHEDULE CHANGE HAS BEEN COORDINATED WITH ALL THE
00:50:15 OPERATORS SO WE'RE ALL SENT UP TOGETHER ON OUR SCHEDULE
00:50:18 CHANGES JULIE DOES IT? I DO.
00:50:21 IT'S SET AT AC TRANSIT. WE'RE ALL ST UP ON THERE BUT WE
00:50:24 WE HAVE THE DATA SET I'M LOOKING AT OUR OUR TRAINS
00:50:29 WE'RE GOING TO PHASE IN SOME
00:50:32 NEW TRAINS AND SOME ADDITIONAL CARS PRIMARILY INBOUND ON THE
00:50:37 AM AND OUTBOUND AND THE PM. SO LET'S SAY SOMEBODY WAS GOING
00:50:42 TO GET ON AT BALBOA PARK AND COME INTO THE CITY IN THE
00:50:45 MORNING. WE'RE GOING TO LENGTHEN THOSE
00:50:49 TRAINS AND SLOT IN A FEW TRAINS IN THE SAME THING AND THE
00:50:52 YELLOW LINE AND THE AND THE AIRLINE COMING IN IN THE
00:50:55 MORNING AND THE REVERSE AND THE OUTBOUND TO HELP WITH SOME OF
00:50:57 THE WE HAVE HEATMAPS ON THE ON THE CROWDING THERE AND THEN
00:51:03 THAT'LL PHASE AND THAT STARTS IN ONE WEEK FROM TODAY ON THE
00:51:06 20TH AND THEN THAT GOES INTO PERMANENT EFFECT WITH SOME MORE
00:51:09 CHANGES ON I THINK IT'S THE 6TH OR 7TH OF AUGUST AND SO I THINK
00:51:12 THAT KIND OF WRAPS UP MY SLIDES AND HAPPY TO TAKE ANY QUESTIONS
00:51:17 WITH AT THE APPROPRIATE TIME FOR HERE AND I'LL TURN IT BACK
00:51:20 THANK YOU TO JIM POWERS TO
00:51:28 OUR BOARD DIRECTOR JANICE LIVE FOR BEING HERE AS WELL FOR ALL
00:51:29 YOUR WORK AND OUR LAST PRESENTATION BEFORE WE GO TO
00:51:32 QUESTIONS IS FROM MTC FROM THE METROPOLITAN TRANSPORTATION
00:51:37 WE HAVE REBECCA LONG AND HER
00:51:40 THANK YOU SO MUCH CHAIR
00:51:44 MELGAR SUPERVISOR CHEN MAHMOOD AND SLAUGHTER.
00:51:47 I'M REBECCA LONG. I'M THE DIRECTOR OF LEGISLATION
00:51:51 AND PUBLIC AFFAIRS AT MTC AND I'M JOINED BY GORDON HANSON
00:51:54 WHO'S THE PROJECT MANAGER FOR THE REGIONAL MAPPING
00:51:56 AND WAYFINDING PROJECT. SO AS AN INTRODUCTION YOU KNOW
00:51:59 IT'S KIND OF FUNNY COMING AFTER THIS BECAUSE WE'RE REALLY AT
00:52:03 THE HIGH LEVEL THINKING ABOUT THE NINE COUNTIES AND YOU'VE
00:52:06 HEARD A LOT ABOUT THE WORK THAT'S BEEN GOING ON FROM OUR
00:52:11 LEADERS AT SMK AND BART. BUT NONETHELESS I DO WANT TO
00:52:15 GIVE YOU SOME CONTEXT OF NEXT SLIDE.
00:52:18 SO REALLY SINCE THE PANDEMIC MTC HAS BEEN PARTNERING TO A
00:52:22 VERY LARGE EXTENT AS GENERAL MANAGER POWERS MENTIONED ON
00:52:26 TRANSIT COORDINATION IT'S ALWAYS BEEN A PART OF OUR
00:52:29 RESPONSIBILITY BUT WE DID SEE THE PANDEMIC AND THE DRAMATIC
00:52:33 LOSS IN RIDERSHIP AS THAT YOU KNOW, CRISIS DON'T WANT TO
00:52:35 WASTE TO REALLY EMPHASIZE HOW CAN WE IMPROVE THE RIDER
00:52:38 EXPERIENCE BECAUSE NOT ONLY DID WE WANT TO BRING BACK THOSE
00:52:42 RIDERS WHO WERE WORKING FROM HOME AT SOME POINT GETTING THEM
00:52:46 TO RIDE, YOU KNOW, FOR LEISURE OR WHAT HAVE YOU BUT NEW RIDERS
00:52:49 BECAUSE YOU KNOW, HAVING THE INVESTMENTS THAT WE HAVE IN OUR
00:52:52 SYSTEM GETTING THE VALUE OUT OF THAT REALLY COMES FROM PEOPLE
00:52:56 USING THE SYSTEM RIGHT? AND SO WE DEVELOPED THIS
00:53:00 TRANSIT TRANSFORMATION ACTION PLAN WHICH IS ALL ABOUT
00:53:03 CREATING THIS HARMONIZED EASY TO USE SYSTEM AND YOU'VE HEARD
00:53:05 A LOT ABOUT DIFFERENT ELEMENTS OF THAT TODAY I'M REALLY GOING
00:53:08 TO FOCUS ON FARES AND THE MAPPING AND WAYFINDING PROJECT.
00:53:12 NEXT SLIDE.
00:53:15 SO CLIPPER REALLY IS THE BACKBONE OF COURSE OF REGIONAL
00:53:19 FARE INTEGRATION. IT'S THE THE WAY THAT YOU PAY.
00:53:23 BUT WHAT ALSO MATTERS IS HOW MUCH YOU PAY OF COURSE AND THE
00:53:27 EASE OF ACCESSING DISCOUNTS AND THINGS OF THAT NATURE.
00:53:30 SO AS YOU I THINK ARE WELL AWARE WE'RE IN THE PROCESS OF
00:53:34 TRANSITIONING TO A NEXT GENERATION SYSTEM AND WITH THAT
00:53:35 WE'RE GETTING A LOT OF ADDITIONAL FUNCTIONALITY TO
00:53:39 REALLY BRING MUCH GREATER CONVENIENCE AND GREATER
00:53:42 DISCOUNTS. SO RIGHT NOW YOU SEE AT THE
00:53:45 BOTTOM RIGHT THERE THE TAP AND RIDE FUNCTIONALITY IS HAS
00:53:50 COME WITH NEXT-GEN CLIPPER AND SINCE DECEMBER WE'RE NOW AT
00:53:54 16% OF TRIPS REGIONWIDE THAT ARE USING KIND OF THE CLIPPER
00:53:58 PAYMENT SO THEY'RE NOT PAYING YOU KNOW WITH CASH OR OTHER
00:54:02 SYSTEMS WHICH YOU KNOW IS VERY LIMITED NOW ON WHICH OPERATORS
00:54:04 EVEN ALLOW THAT 16% OF CLIPPER RELATED TRIPS ARE WITH YOUR
00:54:09 CREDIT CARD OR YOUR JUST BANK CARD.
00:54:13 SO THAT'S YOU KNOW, DEFINITELY ENHANCE CONVENIENCE FOR THOSE
00:54:14 WHO ARE NEWER TO TRANSIT. WE'RE TURNING OVER ABOUT 42
00:54:20 MILLION IN FARES COLLECTED EVERY MONTH AND WE HAVE ABOUT 4
00:54:23 MILLION ACTIVE ACCOUNTS IN THE LAST 30 DAYS.
00:54:24 SO ONE OF THE GREAT NEW
00:54:30 INITIATIVES THAT CAME WITH NEXT GEN CLIPPER IS THIS FREE
00:54:33 AND DISCOUNTED TRANSFER. SO IF YOU'RE ONLY WRITING MONEY
00:54:37 YOU'RE NOT GOING TO GET THE BENEFIT OF THIS.
00:54:39 BUT IF YOU'RE A SAN FRANCISCO RIDER WHO'S GOING FROM MUNI TO
00:54:42 SAY GOLDEN GATE FERRY OR MUNI TO BARS, MUNI TO CALTRAIN,
00:54:46 THAT'S THAT NEXT TRIP YOU'RE GOING TO SAVE UP TO $2.85 ON
00:54:52 AND SUCCESSIVE TRIPS FROM THERE.
00:54:53 SO AS LONG AS THEY'RE WITHIN TWO HOURS OF THE FIRST TRIP SO
00:54:56 THIS IS A PRETTY BIG SAVINGS FOR SAN FRANCISCO RIDERS WHO
00:54:59 ARE USING MORE THAN ONE SYSTEM. AND SINCE DECEMBER WRITERS HAVE
00:55:05 SAVED $7 MILLION. SO THAT'S MONEY IS GOING BACK
00:55:07 INTO PEOPLE'S POCKETS. YOU KNOW, HELPING THEM DEAL
00:55:10 WITH THE EXPENSIVE COST OF LIVING.
00:55:11 WE HAVE IN THE REGION. ONE OF THE THIS INITIATIVE
00:55:14 REALLY CAME OUT OF A VERY ROBUST STUDY OF HOW WE CAN USE
00:55:18 FARE POLICY TO GROW RIDERSHIP AND THAT STUDY INDICATED IT WAS
00:55:25 PRE-PANDEMIC. BUT WE STILL BELIEVE THAT YOU
00:55:26 KNOW, IT HAS A LOT OF VALUE OF INCREASING RIDERSHIP OVERALL BY
00:55:31 NEXT SLIDE YOU'VE ALSO HEARD
00:55:35 ABOUT THIS TODAY THE CLIPPER START PROGRAM IS OUR MEANS
00:55:39 BASED DISCOUNT PROGRAM FOR LOW INCOME RESIDENTS TO QUALIFY.
00:55:46 THERE'S CERTAIN SORT OF THRESHOLDS OF OF COURSE INCOME
00:55:50 SO YOU HAVE A HOUSEHOLD INCOME OF 200% OR LESS.
00:55:53 YOU ALSO YOU NEED NEED TO NOT BE A YOUTH, NOT BE A
00:55:57 SENIOR, NOT ALREADY BE QUALIFYING FOR DISCOUNTS
00:56:00 AVAILABLE FOR PEOPLE WITH DISABILITIES.
00:56:01 BUT IT'S A REALLY SIGNIFICANT DISCOUNT.
00:56:04 IT'S ABOUT IT'S 50% ACROSS THE BOARD NOW THERE WERE
00:56:08 DIFFERENCES SEVERAL YEARS AGO OF COURSE WITH ANY KIND OF
00:56:12 EFFORT TO STREAMLINE AND MAKE THINGS EASIER HAVING A UNIFORM
00:56:16 POLICY REALLY HELPS WITH THE COMMUNICATIONS AND EVERYTHING
00:56:20 NEXT SLIDE THE CLIPPER YOUTH
00:56:24 PROGRAM IS SORT OF DIFFERENT IN TERMS OF ITS VALUE IN SAN
00:56:28 FRANCISCO BECAUSE MONEY OF COURSE HAS FREE TRANSIT FOR FOR
00:56:32 18 AND UNDER WHICH IS FANTASTIC .
00:56:35 BUT FOR OTHER SYSTEMS THAT DON'T HAVE THAT WE DO HAVE
00:56:40 CLIPPER USE THE DISCOUNT VARIES BY OPERATOR WITH BART IT'S 50%
00:56:43 OFF AND YOU CAN SEE SOME OTHER USE CASES IN THE PRESENTATION.
00:56:48 CALTRAIN IS JUST A DOLLAR ONE WAY $2 PER DAY AND ONE OF THE
00:56:54 REAL GREAT AMENITIES THAT HAS COME ABOUT WITH NEXT-GEN
00:56:57 CLIPPER IS YOU CAN NOW APPLY FOR A CLIPPER USE CARD ONLINE
00:57:01 SO THAT WAS DEFINITELY A HASSLE BEFORE YOU CAN DO THAT ONLINE
00:57:02 NOW. AND THEN THE OTHER PIECE NEXT
00:57:06 SLIDE IS THE KEY CHANGE FROM THE ORIGINAL ZIPPER SYSTEM TO
00:57:14 NEXT GEN IS IT'S AN ACCOUNT BASED SYSTEM NOW IT USED TO BE
00:57:17 ALL THE VALUES ON THE CARD
00:57:19 LOSE THE CARD, LOSE THE MONEY. NOW IT'S AN ACCOUNT BASED
00:57:22 SYSTEM AND WITH THAT YOU CAN MANAGE YOUR KID'S CLIPPER USE
00:57:25 CARD, YOU CAN MANAGE YOUR PARENT SENIOR CARD EVERYTHING
00:57:28 IS ALL ON ONE ACCOUNT SO YOU CAN CHECK VALUE INSTANTLY AT IT
00:57:33 INSTANTLY. SO THAT'S ANOTHER REAL PERK
00:57:35 AND YOU KNOW WE DEFINITELY THINK ENCOURAGING MORE AND MORE
00:57:40 SAN FRANCISCO FAMILIES TO SIGN UP FOR A CLIPPER USE CARD IS IS
00:57:44 A GREAT IDEA BECAUSE IT JUST UNLOCKS AFFORDABLE TRANSIT
00:57:47 OUTSIDE OF THE CITY TO OTHER PARTS OF THE REGION AND ALSO
00:57:49 NEXT SLIDE.
00:57:55 OKAY. AND NOW WE'RE GOING TO PIVOT TO
00:57:56 THE MAPPING AND WAYFINDING PROJECT.
00:57:58 AS I MENTIONED, GORDON IS THE PROJECT MANAGER.
00:58:02 SO IF YOU HAVE REAL TECHNICAL QUESTIONS AS WE GO, HE'LL BE
00:58:05 IN A BETTER POSITION TO ANSWER THAN ME.
00:58:06 BUT BASICALLY, YOU KNOW THIS IS REALLY ABOUT THE USER
00:58:10 THE PURPOSE OF THIS SLIDE IS
00:58:14 TO LOOK, YOU KNOW, REALLY UNAPPEALING UNINVITING
00:58:18 AND THAT'S THE EXPERIENCE THAT MANY WRITERS HAVE RIGHT NOW
00:58:19 BECAUSE WE HAVE SO MANY DIFFERENT COLORS ICONOGRAPHY
00:58:22 THAT YOU HAVE TO ESSENTIALLY LEARN 27 DIFFERENT LANGUAGES OF
00:58:29 HOW TO READ THE MAPS TO RIDE THE SYSTEM TODAY.
00:58:30 AND SO WE KNOW THAT, YOU KNOW, WITH ANY KIND OF BRANDING
00:58:34 HAVING A HARMONIOUS SYSTEM IS GOING TO MAKE IT MORE INVITING.
00:58:37 SO THAT IS REALLY THE MODEL HERE IS THAT YOU LEARN ONE
00:58:40 SYSTEM AND YOU CAN NAVIGATE ALL TWO DOZEN TRANSIT AGENCIES
00:58:44 NEXT SLIDE.
00:58:47 SO THE SYSTEM INCLUDES STANDARDIZED COLORS, SYMBOLS
00:58:56 AND ONE KNOW THIS WAS A VERY ROBUST EFFORT IN PARTNERSHIP
00:59:00 WITH OPERATORS TO FIGURE THIS OUT AND THERE WERE DEBATES
00:59:04 ABOUT YOU KNOW, TO WHAT EXTENT THIS SYSTEM IS GOING TO BE USED
00:59:08 ON JUST REGIONAL HUBS VERSUS YOU KNOW, A SMALLER BUS SYSTEM.
00:59:15 AND WHERE WE LANDED IS IT REALLY IS INTENDED TO BE YOU
00:59:16 KNOW, ACROSS THE BOARD. AND SO THERE THERE WILL BE
00:59:22 SIGNS FOR PEOPLE ARRIVING BY CAR BIKE FOOT SIGNS AT RAIL
00:59:23 STATIONS, SIGNS AT BUS STOPS. AND THE IDEA IS AGAIN
00:59:27 STANDARDIZE SYMBOLS AND COLORS TO HELP RIDERS FIND TRANSIT
00:59:31 IN BUSY ENVIRONMENTS AND NAVIGATE THEIR JOURNEY MORE
00:59:35 EASILY. NEXT SLIDE.
00:59:37 SO THIS IS THE THE FOUNDATION OF THE SYSTEM WHICH
00:59:42 IS A REGIONAL NETWORK IDENTITY CONSISTENT DESIGN LANGUAGE
00:59:46 ACROSS THE REGION AND IT FEATURES GOLDEN YELLOW SKY BLUE
00:59:50 AND DARK BLUE CHOSEN TO STAND OUT IN BUSY ENVIRONMENTS
00:59:54 AND REFLECT THE REGION'S NATURAL BEAUTY.
00:59:57 YOU'LL SEE THERE ARE STANDARD MODAL ICONS FOR BUS,
01:00:01 TRAIN AND FERRY REALLY SIMPLIFYING FINDING TRANSIT THE
01:00:05 THE ONLY EXCEPTION TO THESE ARE CABLE CARS AND HISTORIC
01:00:08 STREETCARS WHICH HAVE THEIR OWN ICONS AND AGENCY LOGOS REMAIN
01:00:13 BUT THE MODAL ICONS TAKE PRIORITY.
01:00:16 SO WE'VE BEEN DOING SOME
01:00:21 PROTOTYPES TO REALLY TEST OUT YOU KNOW AND GET FEEDBACK FROM
01:00:24 RIDERS ON ON WHAT WORKS AND WE HAVE WE'VE USED THREE DIFFERENT
01:00:28 PROTOTYPE INSTALLATIONS TO EVALUATE THESE NEW DESIGNS AT
01:00:32 SCALE SANTA ROSA TRANSIT MALL AND SMART STATION IN THE NORTH
01:00:36 BAY EL CERRITO DEL NORTE, BART AND THEN A SMALLER TEST CASE AT
01:00:40 POWELL STREET WITH TEMPORARY MATERIALS.
01:00:43 NEXT SLIDE. SO THE NEW FOUR SIGN FAMILY
01:00:47 INCLUDES LARGE SIGNS LIKE THIS VEHICULAR BEACONS SEEN HERE AT
01:00:52 EL CERRITO DEL NORTE. AS YOU'RE TRAVELING DOWN SAN
01:00:55 PABLO AVENUE HELPING DRIVERS SPOT FACILITIES AT A GLANCE
01:00:59 INSIDE THE TRANSIT CENTERS, BUS BAYS USE ALPHANUMERIC CODES
01:01:03 THAT ARE ALSO SHOWN ON THE FACILITY MAPS AND WE'RE WORKING
01:01:07 WITH AN ACCESSIBILITY WORKING GROUP TO ENSURE NEW WAYFINDING
01:01:11 WE'RE TESTING TACTILE TILE
01:01:15 AND BRAILLE SIGNS AT BUS STOPS AND DEVELOPING FURTHER
01:01:16 ACCESSIBILITY PILOTS TO UNDERSTAND WHAT ADDITIONAL
01:01:19 ACCESSIBLE ELEMENTS COULD WORK AT SCALE.
01:01:23 SO FOR NEW RIDERS YOU KNOW
01:01:30 FIRST IMPRESSIONS REALLY MATTER AND TAKING TRANSIT CAN BE
01:01:34 OVERWHELMING FOR FOLKS AT BART FOR EXAMPLE MILLBRAE OR
01:01:38 BERRYESSA AS IN THE YOU KNOW, DESTINATION OF THE TRAIN MIGHT
01:01:42 NOT AUTOMATICALLY MEAN OAKLAND AND SAN FRANCISCO ESPECIALLY IF
01:01:46 THEY'RE RUNNING LATE AND RUSHING DOWN AN ESCALATOR.
01:01:49 SO IT'S CRITICAL RIDERS HAVE THE INFORMATION THEY NEED TO
01:01:53 CATCH THE RIGHT TRAIN AT EL CERRITO DEL NORTE.
01:01:54 HEY, WE WORKED WITH BART STAFF WHO ARE ALREADY LASER FOCUSED
01:01:57 ON THIS TO PROVIDE CLEAR DESCRIPTIVE DESTINATION
01:02:01 INFORMATION AT STAIRS AND ELEVATORS INCLUDING A LINE
01:02:05 DIAGRAM WHICH I'M SURE MANY OF YOU HAVE SEEN TRAVELING ON RAIL
01:02:09 SYSTEMS ACROSS THE WORLD TO PROVIDE CLEAR DESCRIPTIVE
01:02:13 DESTINATION INFORMATION BEFORE RIDERS MAKE A TIME SENSITIVE
01:02:17 CHOICE. NOTE THAT THE RIGHT INFORMATION
01:02:20 ISN'T ALWAYS THE MOST INFORMATION.
01:02:21 TOO MUCH DETAIL CAN ALSO CONFUSE PEOPLE SO A LOT OF THIS
01:02:25 WORK IS ABOUT FINDING THE RIGHT DEGREE OF SIMPLE MESSAGING.
01:02:28 NEXT SLIDE THE POWELL WHAT WE CALL A MINI PROTOTYPE BECAUSE
01:02:36 THE MATERIALS WEREN'T AS PERMANENT AS THE OTHER
01:02:39 PROTOTYPES ALLOWED US TO SEE HOW A REGIONALLY HARMONIZED
01:02:44 SYSTEM WOULD WORK AT THE REGION'S MOST COMPLEX STATION
01:02:47 WE FOCUSED ON THE HOLIDAY PLAZA ENTRANCE INCLUDING DIRECTIONAL
01:02:51 SIGNS FROM STREET LEVEL TO THE BART AND MUNI FARE GATES PLUS
01:02:53 SOME ON STREET BUS STOPS INCLUDING ONE SHARED WITH AC
01:02:56 TRANSIT POWELL HAS MULTIPLE DIFFERENT TRAINS OPERATED BY
01:03:00 DIFFERENT AGENCIES AS YOU KNOW ,THE NEW SIGNS PRIORITIZE THE
01:03:03 SERVICES THEMSELVES SUCH AS THE BART RED LINE, THE MUNICH
01:03:07 CONSISTENT WITH THE REGIONAL NETWORK IDENTITY APPROACH BASED
01:03:11 ON TRANSIT STAFF FEEDBACK WE ALSO INCLUDED AN AIRLINE OR
01:03:15 EXCUSE ME AN AIRPLANE SYMBOL ON THE BART SIGNS TO SIMPLIFY
01:03:19 DIRECTIONS FOR VISITORS GOING TO THE AIRPORT.
01:03:23 THIS PROTOTYPE ALLOWED US TO WORK CLOSELY WITH MTA STAFF ON
01:03:26 BUS STOP SIGN NEEDS AND THOSE LESSONS ARE REFLECTED IN THE
01:03:30 NEW REGIONAL TRANSIT BUS STOP DESIGN.
01:03:33 SO ALTHOUGH THE PROTOTYPES
01:03:38 WERE JUST TWO AND A HALF, TWO AND A HALF STATIONS WE CAN
01:03:42 BEGIN TO SEE THE PROMISE OF A UNIFIED WAYFINDING SYSTEM.
01:03:45 THE SIGNS AND MAPS REFERENCE EACH OTHER.
01:03:46 THERE'S CONSISTENCY ACROSS AGENCIES AND THEY ALL SEEM TO
01:03:49 BE PART OF A COORDINATED WHOLE .
01:03:53 NEXT SLIDE THE NEW REGIONAL TRANSIT MAP ALSO HELPS SHOW
01:03:57 IT'S DESIGNED FOR DISCOVERY
01:04:01 AWARENESS AND CURIOSITY HELPING PEOPLE SEE WHERE TRANSIT CAN
01:04:05 TAKE THEM ACROSS THE WHOLE NINE COUNTY BAY AREA IT SHOWS PUBLIC
01:04:08 TRANSIT AS ONE CONNECTED NETWORK INSTEAD OF USING
01:04:12 DIFFERENT COLORS FOR EACH AGENCY WHICH IS WHAT WE'VE
01:04:16 WE'VE DONE HISTORICALLY IT USES SHARED COLORS ACROSS THE REGION
01:04:20 YELLOW FOR BUSSES, DARK BLUE FOR RAIL AND WHITE FOR FERRIES.
01:04:23 IT HIGHLIGHTS THE SERVICES AND CONNECTIONS THAT MATTER
01:04:27 MOST FOR REGIONAL TRAVEL AND IT WAS DESIGNED TO BE BOTH USEFUL
01:04:32 AND FUN WITH CLEAR LANGUAGE SPANISH AND TRADITIONAL CHINESE
01:04:35 TRANSLATIONS AND SYMBOLS FOR MAJOR LANDMARKS AS WELL AS
01:04:40 PARKS THAT ARE ACCESSIBLE BY TRANSIT.
01:04:43 AND NEXT SLIDE AND THIS IS MY LAST SLIDE JUST TO NOTE YOU
01:04:47 KNOW WE'VE CONDUCTED EXTENSIVE PUBLIC ENGAGEMENT TO LEARN FROM
01:04:51 THE PROTOTYPES, ESPECIALLY IN EL SPIRITO AND SANTA ROSA.
01:04:54 THIS IS INCLUDED ON SITE RIDER TESTING FOCUS GROUPS, OUTREACH
01:04:59 TO CHINESE AND SPANISH SPEAKERS AND RIDERS WITH DISABILITIES
01:05:02 AND SURVEYS BEFORE AND AFTER INSTALLATION.
01:05:06 AND WHAT WE'VE HEARD IS THAT NEARLY 90% OF THOSE WHO
01:05:10 RESPONDED SAID THE NEW MAPS AND SIGNS MADE IT EASY OR VERY
01:05:14 EASY TO NAVIGATE THE TEST LOCATIONS AND THIS WAS AN
01:05:17 THE NEXT PHASE IS THESE
01:05:21 PILOT PROJECTS WHICH ARE SHOWN HERE ON THE MAP.
01:05:24 THEY WILL BRING REGIONAL WAYFINDING IMPROVEMENTS TO NINE
01:05:28 MAJOR TRANSIT HUBS ACROSS EIGHT COUNTIES INCLUDING POWELL
01:05:31 IN SAN FRANCISCO, SAN FRANCISCO WE'RE CURRENTLY WORKING WITH
01:05:36 THE TRANSIT AGENTS AGENCIES TO DETERMINE THE SIGN LOCATIONS
01:05:39 AND THE IMPLEMENTATION PLANS AND WE'RE PARTNERING WITH
01:05:40 AGENCIES TO DELIVER IMPROVEMENTS MORE BROADLY
01:05:44 AND QUICKLY. RECENT EFFORTS INCLUDE
01:05:46 INSTALLING THE NEW REGIONAL MAP THROUGHOUT THE BART SYSTEM
01:05:51 AND SUPPORTING WAYFINDING IMPROVEMENTS AT THE CASTRO
01:05:52 STATION WITH S.F. MTA AND S.F. PUBLIC WORKS WHICH THEY THEY
01:05:57 SO THAT CONCLUDES MY
01:06:00 PRESENTATION. THANK YOU AGAIN FOR YOUR
01:06:04 INTEREST IN THESE PROGRAMS AND TOGETHER WITH MY COLLEAGUE
01:06:06 WE'RE HAPPY TO ANSWER ANY QUESTIONS YOU MAY HAVE SO THANK
01:06:14 YOU AND THAT CONCLUDES THE THREE PRESENTATIONS THAT WE
01:06:18 ASKED FOR THIS AFTERNOON. SO AT THIS TIME I'D LIKE TO
01:06:22 INVITE COLLEAGUES TO JOIN ME IN ASKING QUESTIONS OF THE
01:06:26 THREE AGENCIES AND AS WE GATHER OUR QUESTIONS AND THOUGHTS
01:06:31 MAYBE I'LL BEGIN IF WE IF WE MIGHT HAVE S.F. MTA COME BACK
01:06:35 UP AND JOIN US PLEASE AND THANK YOU FOR YOUR PRESENTATION.
01:06:42 IT WAS VERY HELPFUL TO HAVE SPECIFIC FEEDBACK AND ALL THE
01:06:45 QUESTIONS WE ASKED AND TO SEE YOUR PROGRESS AND I THINK THERE
01:06:49 IS JUST TREMENDOUS PROGRESS. I THINK IF WE WERE HAVING THIS
01:06:52 HEARING 5 OR 10 YEARS AGO WOULD LOOK A LOT DIFFERENT AND WE'D
01:06:56 PROBABLY BE ASKING YOU FOR MORE BUT IN REALITY RIGHT NOW WE'RE
01:06:59 REALLY REFLECTING ON ALL THE PROGRESS THAT HAS BEEN MADE.
01:07:02 YOU KNOW AND I'VE HEARD FROM FROM OTHERS BEFORE ME ON THIS
01:07:04 BOARD ABOUT ALL OF THE THE WORK THAT HAS BEEN DONE.
01:07:08 YOU KNOW, WITH ALL DOOR BOARDING WHICH CERTAINLY HELPS
01:07:11 EVERYONE THE NEW VEHICLES THAT ARE REALLY THAT HAVE THE
01:07:14 DESIGNATED AREAS I THINK THE WELCOMING POLICIES.
01:07:18 SO AGAIN, JUST FIRST REFLECTING ON THAT PROGRESS, I DO WANT TO
01:07:24 ASK ABOUT THE YOU KNOW, THE THE THE WEEKEND AND EVENING
01:07:29 SCHEDULES IS SOMETHING THAT IS JUST KIND OF I'M CURIOUS ABOUT
01:07:35 IN GENERAL THE DISCREPANCY. I MEAN PERSONALLY I SEE A I
01:07:40 FEEL A BIG DISCREPANCY IN WEEKEND AND EVENING
01:07:45 SCHEDULES COMPARED TO KIND OF CORE WEEKDAY SCHEDULES AND I
01:07:49 UNDERSTAND THAT THE STAFFING NECESSITATES THAT.
01:07:52 BUT I THINK YOU KNOW, THAT'S SOMETHING I'D LIKE TO
01:07:53 UNDERSTAND MORE. I'D ALSO LIKE TO UNDERSTAND
01:07:57 MORE ABOUT YOUR APPROACH TO SAFETY AND TRANSIT AROUND
01:08:04 ROUTES TO SCHOOL NOT NECESSARILY JUST AROUND THE
01:08:08 SCHOOLS THEMSELVES BUT ABOUT HOW YOU ADJUST YOUR SCHEDULES
01:08:11 FOR BUSY S.F. ROUTES FOR EXAMPLE.
01:08:15 SO MAYBE I'LL JUST START WITH THOSE TWO QUESTIONS IF YOU
01:08:18 ABSOLUTELY.
01:08:22 WE WE CARRY WELL OVER 500,000 CUSTOMERS ON ANY GIVEN WEEKDAY.
01:08:33 WE CARRY MAYBE 60 TO 70% OF THAT ON THE WEEKENDS.
01:08:40 BUT BECAUSE OUR RIDERSHIP AS FULLY RECOVERED ON THE WEEKENDS
01:08:47 IT HAS BEEN AN AREA WHERE WE HAVE MADE INVESTMENTS.
01:08:52 SO THERE ARE MANY ROUTES WHERE WE ARE RUNNING MORE FREQUENT
01:08:58 SERVICE NOW FOR EXAMPLE ON THE WEEKENDS AND WE WERE BEFORE
01:09:03 COVID AND THAT'S BECAUSE WE ARE SEEING SUCH HIGH USE TO FOR
01:09:10 RECREATIONAL TRIPS AND AND OTHER WEEKEND ACTIVITIES.
01:09:16 WE RUN THE LIGHT RAIL SYSTEM, OUR KIND OF MIDDAY ROUTES RUN
01:09:21 ABOUT EVERY TEN MINUTES DURING THE WEEKDAY AND THEY RUN ABOUT
01:09:28 EVERY 12 MINUTES ON THE WEEKENDS BUT WE HAVE BEEN
01:09:32 EXPERIMENTING WITH SHORTER TRAINS ON SOME OF THE WEEKENDS
01:09:38 TO AGAIN REFLECT THAT THAT LOWER DEMAND SO WE DO HAVE LESS
01:09:46 SERVICE ON THE WEEKENDS BUT WE ARE TRYING WHENEVER POSSIBLE TO
01:09:53 STILL HAD GOOD POLICY FREQUENCY IS SO EVERY 15 TO 20 MINUTES ON
01:10:01 ROUTES THAT ARE NOT HEAVILY USED AND THEN TEN MINUTES ARE
01:10:05 BETTER ON OUR RAPID AND FREQUENT NETWORK FOR FOR
01:10:11 WE WE ARE DOING A I'LL LET
01:10:16 ME START BY SAYING SCHOOL TRIPS ARE REALLY HARD IT'S REALLY
01:10:20 HARD WHEN WE PAY AN OPERATOR FOR EIGHT HOURS TO MAKE SURE
01:10:27 THAT WE HAVE ENOUGH SERVICE FOR THAT LIKE 20 TO 40 MINUTES THAT
01:10:31 KIDS ARE TRYING TO GET TO SCHOOL IN THE MORNING
01:10:35 AND TRYING TO GET HOME IN THE AFTERNOON.
01:10:39 IT'S BEEN ESPECIALLY CHALLENGING SINCE S.F. USD
01:10:43 CHANGED THE SCHOOL TIMES WHICH THEY DID TO REFLECT BEST
01:10:47 PRACTICES THAT FOR MIDDLE SCHOOL AND HIGH SCHOOL STUDENTS
01:10:50 THE EARLY START TIMES ARE HARD BUT IT ALSO MEANS THAT SOME
01:10:54 TRICKS THAT WE USED TO PLAY WHERE WE WOULD BE ABLE TO RUN
01:10:58 OUR SCHOOL SERVICE BEFORE WE HAD TO START DOING A LOT OF THE
01:11:02 HEAVY WORK FOR THE COMMUTE NOW OVERLAP SO WE HANDLE IT IN A
01:11:06 COUPLE OF WAYS. ONE IS WE MAKE VERY, VERY
01:11:10 SURGICAL SCHEDULE CHANGES TO REFLECT THE SCHOOL TRIP.
01:11:17 SO FOR EXAMPLE ON THE 48 LINE OUR SHUTTLE THAT WE USE TO HELP
01:11:24 GET OUR STAFF TO THEIR JOB SITES TAKES A BREAK AND DOES
01:11:28 TWO EXTRA TRIPS TO GET THE STUDENT RUSH IN THE MORNING.
01:11:36 WE ALSO ALL OF OUR ROUTES THAT END UP PULLING OUT OF OUR
01:11:43 DIVISIONS AND HEADING TO THE 30 STOCKTON FOR EXAMPLE DO AN
01:11:47 EXTRA TRIP ON THE 49 WHICH HELP GET THE STUDENTS THAT ARE GOING
01:11:51 TO GO NOW. SO WE TRY WHENEVER POSSIBLE TO
01:11:55 PUT EXTRA TRIPS AND EXTRA SERVICE RIGHT AT THAT TIME
01:12:00 WHERE KIDS ARE TRYING TO GET TO SCHOOL AND THEN ON THE WAY HOME
01:12:05 WE RECOGNIZE THAT WHEN 100 KIDS GET OUT OF SCHOOL AND NEED TO
01:12:11 HOP ON A ROUTE, IT'S NOT GOOD FOR THE STUDENTS IF THEY'RE
01:12:15 GETTING ON A ROUTE THAT'S ALREADY FULL OF REGULAR
01:12:19 CUSTOMERS AND IT'S NOT GOOD FOR THE REGULAR CUSTOMERS ALSO SO
01:12:25 WE ARE NOT ALLOWED TO HAVE DEDICATED LIKE SCHOOL TRIPS
01:12:28 BECAUSE WE RECEIVE FEDERAL FUNDS AND THEY ARE OUR SERVICE
01:12:33 NEEDS TO BE AVAILABLE TO THE LARGER PUBLIC BUT WE CAN START
01:12:40 ROUTES EMPTY AT THE SCHOOLS AND THEN THEY FILL UP WITH
01:12:44 STUDENTS AND THEN THEY MAKE ALL OF THE REGULAR STOPS AND SO
01:12:48 THAT'S A WAY OF MAKING SURE THAT WE HAVE ENOUGH SERVICE FOR
01:12:51 KIDS LEAVING SCHOOLS BUT ALSO THAT OTHER CUSTOMERS ON THE
01:12:55 LINE AREN'T EXPERIENCING INTENSIVE PASS UPS RIGHT AROUND
01:12:59 WE ALSO WE DO TRY TO WORK
01:13:10 WITH THE SCHOOL DISTRICT AND UNDERSTAND SECURITY
01:13:14 AND TENSIONS THAT MAY BE HAPPENING BETWEEN SCHOOLS
01:13:17 AND THAT MIGHT ALSO DRIVE OUR DECISION TO START FOR EXAMPLE,
01:13:23 TWO EMPTY BUSSES AT TWO DIFFERENT SCHOOLS.
01:13:24 SO WE DON'T NECESSARILY HAVE THAT TENSION BUT ROUTES LIKE
01:13:30 THE 29 SUNSET YOU KNOW WHICH SERVE MAYBE 30 SCHOOLS
01:13:34 AND UNIVERSITIES YOU KNOW ARE REALLY HEAVY LIFTERS IN IN OUR
01:13:41 IN OUR SCHOOL SYSTEM WE ALSO HAVE TRANSIT AMBASSADORS THAT
01:13:49 WORK WITH SCHOOL PRINCIPALS AND SCHOOL SITES TO ALSO
01:13:53 UNDERSTAND WHAT'S GOING ON WITH KIDS AND TRY TO DE-ESCALATE AS
01:13:57 MUCH AS POSSIBLE. WE TRY TO HIRE PEOPLE FROM THE
01:14:02 COMMUNITIES THAT OUR STUDENTS COME FROM AND THAT ALSO GIVES
01:14:06 THEM A TREMENDOUS AMOUNT OF CREDIBILITY WHEN THEY'RE RIDING
01:14:09 THE VEHICLES BECAUSE YOU KNOW, THEY THEY MIGHT KNOW YOUR
01:14:14 PARENTS, THEY MIGHT KNOW YOUR AUNTIES AND IT JUST IT HELPS
01:14:17 BUT SCHOOLS BUT SECURITY IS
01:14:22 SOMETHING THAT WE DO HEAR FROM STUDENTS, STUDENTS VERY MUCH
01:14:29 HAVE THE EXPECTATION THAT THE OPERATORS ARE THE AUTHORITY
01:14:30 FIGURE ON THE BUS AND AND YET THEY ALSO HAVE THE
01:14:36 RESPONSIBILITY TO FOCUS ON THE ROAD AND FOCUS ON SAFETY SO THE
01:14:40 AMBASSADORS CAN CAN KIND OF PROVIDE AN EXTRA AN EXTRA SET
01:14:47 THANK YOU.
01:14:51 AND I KNOW THAT SOME OF MY COLLEAGUES HAVE QUESTIONS AS
01:14:52 SUPERVISOR THANK YOU FOR
01:14:58 THIS ORDER FROM YOU MENTIONED HOLIDAY PLAZA AND YOUR
01:15:05 PRESENTATION AND SOME OF THE CHALLENGES THERE.
01:15:06 I KNOW IT'S RIGHT NEXT TO WHERE I LIVE AND WE SEE THE ESCALATOR
01:15:12 CONTINUE TO FAIL AS WELL AS THE ELEVATOR.
01:15:16 WHAT ARE THE CONCRETE CHANGES YOU'RE LOOKING TO MAKE TO MAKE
01:15:20 THOSE INSTALLATIONS WORK? WHAT IS CAUSING THEM TO FAIL
01:15:24 ACTUALLY I'M CURIOUS AS WELL AND THEN ALSO HOW DO WE ENSURE
01:15:28 MORE SAFETY IN THAT BLOCK AS WELL?
01:15:32 THE THE DESIGN PROJECT IS TO PUT IN A PERMANENT ACCESSIBLE
01:15:39 RAMP THAT WOULD PROVIDE REDUNDANCY AND SUPPORT TO THE
01:15:46 ESCALATORS. THEY ARE SOME OF OUR MOST
01:15:51 CHALLENGING ESCALATORS IN PART BECAUSE THEY DON'T HAVE THE
01:15:55 WEATHER PROTECTION THAT I DIRECTOR POWERS WAS REFERRING
01:15:59 TO AND JUST IT EVEN EVEN GETTING PARTS HAS BEEN A HUGE
01:16:07 CHALLENGE MORE SO THAN IN OTHER PLACES IN THE SYSTEM.
01:16:11 I ALSO MY UNDERSTANDING OF THE PROJECT FROM PUBLIC WORKS
01:16:15 IS THAT THEY'RE ALSO INCORPORATING PLACEMAKING
01:16:19 AND SIGHTLINES INTO INTO THAT PROJECT AS WELL TO TRY TO
01:16:26 REALLY CREATE A MORE OF A UNIVERSAL DESIGN APPROACH AT
01:16:30 THAT LOCATION TO THE SOLUTIONS TO PROVIDE THAT REDUNDANCY OF
01:16:34 THAT OTHER INSTALLATION. BUT WE'RE GOING TO CONTINUE TO
01:16:36 LIVE WITH THE EXISTING ESCALATOR THAT WAS GOING TO
01:16:38 WELL, WE ARE WE'RE DOING
01:16:40 EVERYTHING WE CAN TO TRY TO FIX THEM AND KEEP THEM IN A STATE
01:16:45 OF GOOD REPAIR. BUT YES, THE THE RAMP WOULD
01:16:47 ALSO PROVIDE AND ALL ALTERNATIVE ACCESS.
01:16:50 ISN'T IT CHEAPER JUST TO REPLACE THE IS IT JUST TRYING
01:16:54 TO UNDERSTAND THAT YOU KNOW YOU'RE GOING TO CONSTANTLY BE
01:16:57 FIXING IT WHY NOT JUST REPLACE THE WHOLE THING?
01:17:00 IS THAT MORE EXPENSIVE THAN CONSTANT MAINTENANCE?
01:17:02 MY UNDERSTANDING IS THAT REPLACING THE ELEVATOR WAS COST
01:17:05 PROHIBITIVE. BUT IN TERMS OF THE ESCALATORS
01:17:09 NOW WE WILL CONTINUE TO TRY TO MAKE THE MOST SUSTAINABLE
01:17:12 OKAY.
01:17:16 THANKS. SUPERVISOR CHEN THANK YOU.
01:17:20 SUPERVISOR SALTER UM, THANK YOU AGAIN FOR THE PRESENTATION.
01:17:25 DIRECTOR CHRISMAN IS THERE A COMMITMENT TO CONTINUE TO FULLY
01:17:28 FUND THE SUBSIDY PROGRAMS THAT SERVE FREE MONEY FOR OUR YOUTH
01:17:32 YES.
01:17:36 IN OUR RECENTLY ADOPTED TWO YEAR BUDGET THE MTA BOARD DID
01:17:43 MAKE THE COMMITMENT TO CONTINUE TO SUSTAIN OUR FREE
01:17:47 AND DISCOUNTED PROGRAMS AND THAT WAS IN PART BECAUSE OF
01:17:51 VERY, VERY STRONG ADVOCACY FROM YOUTH VOICES AND THE YOUTH
01:17:55 THANK YOU.
01:17:59 AND MY SECOND QUESTION IS I HEAR A LOT FROM MY CONSTITUENTS
01:18:03 THAT THE NAVIGATION ABOUT A PART ABOUT OUR BART STATIONS IS
01:18:07 A PERSISTENT COMPLAINT ABOUT REALLY THE SPRAWLING OPEN AIR
01:18:10 INTERCHANGE CONNECTING BART WHAT MUNI'S JAKE AND THE LIGHT
01:18:18 RAIL AND THEN ALSO MANY BUS ROUTES AND AT BARBER STATIONS
01:18:22 THE STATION AT THIS MOMENT I THINK IS REALLY LACKING
01:18:27 SAMENESS IN TOURIST OF TRANSIT DIRECTIONS AND THE AND THE
01:18:31 RIDERS FREQUENT THESE COMING OUT LOCATING THE CORRECT
01:18:34 OUTDOOR MUNI BUS STOP OR LIGHT RAIL PLATFORM IT'S REALLY
01:18:38 CONFUSING. ARE THERE ANY PLANS TO ADDRESS
01:18:41 THIS KIND OF NAVIGATION ISSUES WE DID RECENTLY WITHIN THE LAST
01:18:48 COUPLE OF YEARS MAKE AN INVESTMENT IN WAYFINDING
01:18:52 BECAUSE IT IS SUCH A DENSE TRANSIT HUB THE WAY YOU'RE
01:18:57 DESCRIBING AND BECAUSE IT'S DEPENDING ON HOW YOU EXERT THE
01:19:04 AMOUNT OF KIND OF CONNECTING TRANSIT THAT YOU HAVE ACCESS TO
01:19:08 ARE REALLY CHANGES. IT MIGHT BE TIME TO GET SOME
01:19:12 COMMUNITY FEEDBACK ON HOW HOW THAT WAYFINDING IS AND IS NOT
01:19:16 WORKING BECAUSE THERE AS I SAID THERE WAS THAT INVESTMENT MADE
01:19:21 AND IF WE'RE WE'RE MISSING THE MARK WE SHOULD ITERATE LOOKING
01:19:27 FORWARD TO THAT CUP COLLABORATION'S AND ALSO IT'S
01:19:29 PALPABLE BOTH OUR STATION THE WALKING PATHS THAT CONNECT TO
01:19:33 DIFFERENT OUTDOOR TRANSIT BAYS HAVE UNEVEN SIDEWALKS
01:19:36 AND PRESENT A PHYSICAL CONFLICT ZONES WHERE PEDESTRIANS MUST
01:19:43 TOUCH MOVING BUSSES AND STREETCARS AND THERE ARE
01:19:47 ALSO PLANS TO ADDRESS THIS ACCESSIBILITY ISSUES ALONG
01:19:51 NOW IT'S SAN JOSE GENEVA
01:19:55 YEAH ESPECIALLY THE CORRAL
01:20:02 YES.
01:20:05 IT IS NOT SOMETHING THAT WE HAVE AND IN EASY FIX FOR
01:20:09 AND BUT I'D BE HAPPY TO TO LOOK AT IT WITH YOU CAN I ASK ONE
01:20:16 MORE RELATED TO ABOUT WHAT PART BUT THAT IS THE PART NOT AS A
01:20:20 FORM TO CAN I ALSO HAVE TO BART TO ANSWER SOME OF MY QUESTIONS
01:20:24 SO I AM A FREQUENT BART RIDER SO I HEARD.
01:20:32 THANK YOU. I APPRECIATE ALL THEIR NEW
01:20:35 CLIPPER FEATURES AND WHERE YOU CAN JUST TAP WITH YOUR CREDIT
01:20:40 CARD BUT FOR ESPECIALLY NOW ADDRESSING ACCESSIBILITY AT BOB
01:20:44 BARR BART STATION YEAH THERE'S ONLY ONE ELEVATORS YEAH
01:20:48 AND WHEN IT'S OUT AGAIN IT'S REALLY HARD FOR SENIORS
01:20:51 FAMILIES WITH CHILDREN'S AND PEOPLE WITH DISABILITY TO
01:20:55 NAVIGATE A STATION IN ADDITION TO ELEVATOR DOES NOT GO UP TO
01:20:59 GENEVA SITE OF THE STATION ONLY THE SAN JOSE SITE WHICH MAKES
01:21:03 IT VERY HARD FOR PEOPLE WITH DISABILITY OR WHO USE A
01:21:07 STROLLER TO NAVIGATE TO GENEVA AVENUE TRANSIT CONNECTIONS.
01:21:11 ARE THERE ANY PLANS TO ADDRESS THIS ISSUES AT THE BUBBLE UP
01:21:15 OUR STATIONS? LET ME FIRST START ON THE
01:21:19 RESPONSE. WHAT I'LL DO IS MAYBE I'LL FIND
01:21:23 TIME WITH JULIE. WE'LL GO OUT, WALK BALBOA PARK
01:21:24 TOGETHER AS THE HEAD OF SEPTA AND THE HEAD OF BART AND SEE
01:21:28 WHERE THE OPPORTUNITIES ARE. BUT TO YOUR SPECIFIC QUESTIONS
01:21:30 THERE THE LOOK I'LL PULL THE DATA ON THE AL AT THE EXISTING
01:21:35 ELEVATOR THAT THAT BALBOA PARK AND HOPEFULLY I MEAN IT SHOULD
01:21:38 BE AT THE 95% AVAILABILITY WHICH IS A PRETTY GOOD MARK TO
01:21:42 KEEP AS TO A SECOND ELEVATOR THERE GIVEN OUR FINANCIAL
01:21:48 SITUATION RIGHT NOW IT'S PROBABLY NOT IN OUR CAPITAL
01:21:52 PORTFOLIO. BUT THAT BEING SAID, WE'LL GO
01:21:56 BACK AND SEE IF THERE'S OPPORTUNITIES.
01:21:57 YOU KNOW AT LEAST I'M A BIG PROPONENT OF IT IF THERE'S THE
01:22:01 NEED THERE AND WE CAN GET A LITTLE BIT OF GRANT MONEY, GET
01:22:05 A DESIGN STARTED ON SOMETHING AND THEN YOU AND ME AND YOU
01:22:08 KNOW THE OTHERS WHO HELP CHASE SOME MONEY HELPED GET JANICE TO
01:22:11 HELP DIRECTOR LEE TO HELP CHASE THE MONEY BUT GET A DESIGN
01:22:15 GOING. THAT'S ALWAYS A GOOD STRATEGY
01:22:16 TO HAVE. SO WHEN THAT WHEN THOSE FUNDS
01:22:19 ACTUALLY ARE AVAILABLE THERE'S SOMETHING YOU KNOW THERE'S
01:22:23 SOMETHING THERE THAT WE COULD PUT THE MONEY TOWARDS.
01:22:24 BUT RIGHT NOW WE DON'T HAVE ANY PLANS FOR THAT SECOND ELEVATOR
01:22:28 SUPERVISOR LOOKING FORWARD FOR THAT TALK, CAN I JUST ADD THAT
01:22:31 I'M SORRY THERE'S THAT A PROTOCOL BUT YOU KNOW, AS YOU
01:22:34 KNOW THAT'S ALSO MY STATION THE THE PROBLEM I MEAN IT'S A BAD
01:22:38 DESIGN FOR SURE BUT IT COULD BE MADE SO MUCH MORE RESPECTFUL OF
01:22:45 THE PUBLIC IF THERE WAS JUST SIGNAGE SO ON THE SIDE THAT
01:22:49 YOU'RE TALKING ABOUT THE SIDE WHERE KAPUSO IS THERE IS A RAMP
01:22:53 LIKE AN ACCESSIBILITY RAMP FROM THE SIDEWALK TO STAIRS
01:22:57 AND NOTHING TELLS YOU THIS DISABILITY RAMP IS GOING TO
01:23:01 TAKE YOU TO A PLACE WHERE YOU CANNOT GO.
01:23:04 SO I THINK THAT THAT'S A REALLY BIG PROBLEM.
01:23:05 YOU COULD JUST PUT ASIDE THERE AND SAYS DON'T GO HERE IF
01:23:08 YOU'RE IN A WHEELCHAIR OR HAVE THE STROLLER CROSS THE STREET
01:23:12 AND IF THE ELEVATORS OUT YOU ACTUALLY HAVE TO GO ALL THE WAY
01:23:16 AROUND DOWN TO SAN JOSE AVENUE AND UP THE HILL ON OCEAN
01:23:20 AVENUE. IT'S LIKE A REALLY DIFFICULT
01:23:21 WHY? BECAUSE AGAIN THERE'S STAIRS ON
01:23:24 THE OTHER SIDE SO YOU KNOW WE DON'T HAVE THE MONEY TO DO
01:23:28 ANYTHING AROUND BUT WE COULD AT LEAST PUT A SIGN UP.
01:23:32 BUT I HAVE OFF THE VILLAGE I HAVE OFTEN BAD BECAUSE YOU KNOW
01:23:33 I RIDE MY BIKE ALSO AND SO SOMETIMES THEY TAKE THAT
01:23:36 ELEVATOR ON AT GENEVA TO GO DOWN TO THE PLATFORM.
01:23:43 YOU KNOW WHEN IT'S OUT JUST PUT A SIGN UP AND SAY THIS
01:23:44 ELEVATOR'S OUT. I MEAN YOU DO THAT IN OTHER
01:23:48 PLACES BUT FOR SOME REASON AT THE BALBOA STATION IT'S A FIRST
01:23:51 THERE SO SUPERVISOR IF IT'S A MATTER OF A SIGN I'M TELLING
01:23:55 YOU RIGHT NOW I'LL GET OUT THERE.
01:23:58 I'LL GET SOMEBODY OUT THERE AND PUT UP A SIGN.
01:23:59 I'LL PULL THE DAD UP BUT CERTAINLY WE HAVE THE SKILL SET
01:24:02 TO IMPROVE THE WAYFINDING OUT THERE.
01:24:06 SO ABSOLUTELY I'M COMMITTING TO THAT RIGHT NOW AND THEN I THINK
01:24:10 I JUST WANT TO ALSO ADD A LITTLE BIT MORE TO THIS BODY.
01:24:13 IT'S IF WE HAVE AN ELEVATOR THAT IT'S ALSO CROSSING THE
01:24:17 STREET ON GENEVE ON GENEVA AND THAT LIKE BAR IT IT'S IT'S
01:24:21 RIGHT OUT OF BY TWO FOR NO TO HIGHWAY ENTRANCE SO IT'S VERY
01:24:28 UNSAFE AS WELL FOR ANYONE YOU KNOW MOBILITY WITH A STROLLER
01:24:33 JUST CROSSINGS CROSSING FROM ONE SIDE OF THE STATION TO
01:24:36 ANOTHER SIDE OF THE STATION JUST TO KEEP THAT IN MIND TOO,
01:24:40 HAVING ANOTHER ELEVATOR WILL BE A BIG HELP.
01:24:43 OKAY. AND DIRECTOR KIRSCHBAUM AND I
01:24:44 WALK THE SITE AT SOME POINT AND WELL, WE'LL MAKE IT BETTER
01:24:50 . THANK YOU.
01:24:51 SO I HAD I DID HAVE QUESTIONS FOR DIRECTOR KERSH BUT NOW I
01:24:55 HAVE QUESTIONS FOR YOU TOO, MR. POWERS.
01:24:58 BUT THEY'LL COME LATER SO YOU KNOW, I HAVE A COUPLE OF
01:25:02 LIKE PERSONAL ANECDOTES SO A COUPLE MONTHS AGO I HAD A
01:25:05 CAMPAIGN FUNDRAISER AT MY HOUSE FOR THAT REGIONAL TRANSIT
01:25:10 MEASURE AND A BUNCH OF PEOPLE CAME FROM SAN MATEO COUNTY
01:25:13 AND THEY TOOK BART AND THEN THEY COULDN'T FIND THE K SO I
01:25:16 JUST WANTED TO UNDERSCORE WHAT A SUPERVISOR WAS SAYING.
01:25:20 YOU KNOW THAT HAVING TO YOU KNOW I MEAN INTUITIVELY YOU
01:25:24 WOULD JUST WALK ACROSS AND TAKE THE CAR RIGHT THERE IN I SEE
01:25:28 THAT WE HAVE BUILT A BUNCH OF STUFF TO ACTUALLY MORE LIKE
01:25:30 KEEP PEOPLE OUT THAN ACTUALLY FACILITATE THEM COMING IN.
01:25:33 BUT YEAH, YOU HAVE TO GO OUT AND GO WALK ALL THE WAY AROUND
01:25:37 OUTSIDE AND IT'S WINDY AND IT'S COLD.
01:25:40 IT'S VERY INHOSPITABLE. SO I WOULD SAY LET'S STUDY UP
01:25:43 ON IT A LITTLE BIT MORE. BUT THE STORY I WAS GOING TO
01:25:45 TELL YOU IS THAT WHEN MY OLDEST DAUGHTER CARMEN WAS TAKING THE
01:25:51 BUS SHE HAD MEMORIZED YOU KNOW THAT THING THAT THAT COMES OUT,
01:25:56 YOU KNOW, ON THE LOUDSPEAKER ABOUT MAKING SPACE AVAILABLE
01:26:00 IN THE FRONT FOR DISABLED PEOPLE IN CHINESE AND TAGALOG
01:26:04 AND SPANISH BECAUSE THAT'S HOW THIS WAS HER.
01:26:08 SHE HAD LIKE MEMORIZE THAT ALL BUT IT OCCURS TO ME THAT WE
01:26:11 DON'T HAVE THAT FOR STROLLERS AND I HAVE NEVER SEEN ANYONE
01:26:15 GIVE ANY KIND OF ATTITUDE FOR SOMEONE IN A WHEELCHAIR COMING
01:26:19 IN AND YOU KNOW, LIFTING UP THE BENCH AND STRAPPING THEMSELVES
01:26:23 IN. BUT I HAVE OFTEN SEEN ATTITUDE
01:26:24 TOWARDS PEOPLE WITH STROLLER LIKE QUITE A BIT YOU KNOW WHEN
01:26:28 MOMS GET ON THE MUNI YOU KNOW WITH A STROLLER EVEN THOUGH
01:26:31 IT'S MORE FOLDABLE ONES YOU KNOW AND THEY LIKE IT'S A
01:26:35 CROWDED BAR A CROWDED TRAIN AND THEY MAKE THEIR WAY
01:26:39 IN THERE'S REALLY NO OBVIOUS PLACE TO LIKE STRAP A STROLLER
01:26:42 SO THAT USUALLY YOU KNOW THEY'LL SIT IN THE FRONT WITH
01:26:45 AND I'VE SEEN PEOPLE GIVE ATTITUDE ALL THE TIME SO I YOU
01:26:48 KNOW I WAS WONDERING LIKE IN TERMS BECAUSE YOU SAID YOU
01:26:52 KNOW THAT THERE WAS POLICY YOU KNOW AND THAT WE TELL PEOPLE
01:26:56 WHERE IS THAT POLICY? HOW IS IT DISSEMINATED?
01:27:00 WOULD IT BE HELPFUL TO HAVE SIGNS OR YOU KNOW, JUST MAKE IT
01:27:04 MORE FRIENDLY BECAUSE YOU KNOW, IF IT'S VALIDATED OFFICIALLY
01:27:08 THIS IS WHERE HE WAS SUPPOSED TO BE.
01:27:09 I THINK PEOPLE FEEL A LITTLE MORE CONFIDENT NOW.
01:27:12 AND I'VE ALSO I MEAN I'VE SEEN IT SO MANY TIMES, YOU KNOW,
01:27:16 THAT I JUST FEEL LIKE TO THANK YOU SUPERVISORS HARDER FOR LIKE
01:27:20 PUTTING IN A NAME AND HAVING A HEARING ABOUT IT.
01:27:23 BUT I THINK WE COULD BE HELPFUL TO PEOPLE AND FEEL
01:27:24 THANK YOU.
01:27:26 YEAH WE CAN INCORPORATE THAT FEEDBACK INTO THE AND HAVE A
01:27:30 STROLLER EDUCATION THAT THAT WE WANT TO BE DOING AND WHAT I'M
01:27:37 HEARING IS THAT IT'S ALMOST MORE IMPORTANT TO LET THE OTHER
01:27:41 FOLKS ON THE ON THE BUS KNOW WHAT THE EXPECTATIONS ARE
01:27:45 AND WHERE THE STROLLER SPACE IS SO THAT THEY ARE YIELDING THAT
01:27:49 THAT THAT SPACE TO THE FOLKS THAT NEED IT.
01:27:54 YES. AND YOU KNOW LIKE YOU KNOW BEST
01:27:57 WHERE STROLLER SHOULD GO WHERE WHERE YOU WANT THEM TO GO IF
01:27:59 THERE'S A SPACE ON THE BUS THAT'S MORE WE WE HAVE A
01:28:02 SPECIAL SEAT IN THE RIGHT AT THE THE MIDDLE DOOR ON OUR 64
01:28:09 BUSSES IN THE BACK DOOR ON OUR 44 BUSSES THAT FLIPS UP
01:28:12 SPECIFICALLY SO YOU COULD TAKE A STROLLER INTO IT AND THAT IS
01:28:17 WHERE WE WANT TO EDUCATE BOTH OUR FAMILIES AND AND AND OTHERS
01:28:23 ON THE BUS TOO TO KNOW THAT'S THE BEST PLACE TO PARK OUR
01:28:27 YEAH THAT BE GREAT.
01:28:31 IT'D BE GREAT TO HAVE LIKE SIGNS OR JUST STICKERS OR
01:28:32 SOMEWHERE YOU KNOW WHERE WHERE PEOPLE WOULD KNOW THAT THAT'S
01:28:35 HOW IT IS AND THE OTHER THING I WAS GOING TO ASK YOU IS YOU
01:28:39 KNOW, THERE IS A LIKE A ROGUE BENT BENCH PROJECT.
01:28:43 I'VE SEEN MANY OF THOSE YOU KNOW, PARTICULARLY ON MISSION
01:28:46 STREET AND SOME IN MY DISTRICT TOO.
01:28:50 AND YOU KNOW, I'M ALL ABOUT THAT.
01:28:51 I THINK IT'S GREAT. YOU KNOW, BUT I DON'T KNOW THAT
01:28:54 THE CITY FAMILY IS IN. SO I WAS WONDERING HOW HOW YOU
01:28:57 FEEL ABOUT THAT AND IF THERE'S ANY ROOM FOR A PARTNERSHIP
01:29:02 I THINK I'M TAKING MY LEAD
01:29:06 ON THAT FROM CARLA SHORT. OUR OUR PUBLIC WORKS DIRECTOR.
01:29:09 BUT I KNOW SHE IS KIND OF WORKING THROUGH BOTH HOW WE
01:29:17 KIND OF EMBRACE THAT POSITIVE INVESTMENT BUT ALSO MAKE SURE
01:29:18 THAT WE HAVE MAINTENANCE AND SAFETY AND EVERYTHING THAT
01:29:22 GOES ALONG WITH THAT. SO I'D BE HAPPY TO FOLLOW UP
01:29:25 BUT YEAH, IT'S YEAH BECAUSE WHEN YOU HAVE A LITTLE ONE
01:29:29 AND SOMEBODY IN A STROLLER AND THERE'S CRYING AND YOU KNOW
01:29:33 I MEAN YOU'RE CARRYING A DIAPER BAG THAT'S HEAVY.
01:29:34 I MEAN IT'S LIKE HAVING A WELCOMING PLACE WHILE YOU'RE
01:29:37 WAITING FOR THE BUS IS ALWAYS LIKE A GOOD THING.
01:29:40 ALL RIGHT. THANK YOU.
01:29:41 UM, THANK YOU, CHAIR.
01:29:44 I THINK WE'LL HAVE BART BACK UP TO CONTINUE SOME QUESTIONS WITH
01:29:48 BART AND I THINK ONE THING THAT THIS IS UNIVERSAL TO ALL THE
01:29:53 AGENCIES HERE TODAY BUT YOU KNOW SOMETHING I HAVE NOTICED
01:29:57 IS THE JURISDICTION AROUND OUR STATIONS CAN BE QUITE CONFUSING
01:30:04 AND KIND OF I DON'T KNOW HOW WE SOLVE THIS OR WHO TAKES THE
01:30:07 LEAD BUT I DO THINK THERE NEEDS TO BE MORE CLARITY
01:30:11 AND OWNERSHIP OF OUR STATIONS TO SUPERVISOR MOODS.
01:30:12 QUESTION ON HOLIDAY PLAZA YOU KNOW I WALKED THAT STATION A
01:30:17 NUMBER OF MONTHS AGO WITH WITH BART AND WITH FOLKS FROM YOU
01:30:20 KNOW, MTA UNION SQUARE ALLIANCE SO ON AND SO FORTH AND IT FELT
01:30:24 LIKE ALMOST EVERY SINGLE TURN, EVERY LITTLE NOOK AND CRANNY IT
01:30:28 WAS YOU KNOW, OH, THIS IS THEIR JURISDICTION, THIS IS OURS THAT
01:30:32 THAT CHANGES OVER HERE. AND YOU CAN SEE WITH THAT HOW A
01:30:35 BIG STATION LIKE THAT BECOMES A BIT DISJOINTED AND YOU SEE HOW
01:30:39 THAT CONTRIBUTES TO SOME OF THE PROBLEMS WE'RE SEEING IN THAT
01:30:43 STATION IN PARTICULAR. YOU KNOW, AS YOU GO UNDER THE
01:30:46 UNDERPASS, AS YOU GO TO THE WEST SIDE OF THAT STATION YOU
01:30:48 SEE THE CONDITIONS REALLY DEGRADE AND YOU KNOW THE WORK
01:30:53 FOR THE RAMP THE ELEVATOR IS IS REALLY IMPORTANT BUT ALSO JUST
01:30:57 THE GENERAL PRESENCE IN PUBLIC SPACE PARTICULARLY ON THAT WEST
01:31:02 SIDE. I THINK WE NEED A LOT MORE
01:31:03 COORDINATION FROM THE DIFFERENT AGENCIES ON THAT STATION.
01:31:08 I DO WANT TO FIRST START BY JUST REFERENCING BEYOND THE
01:31:12 PRESENTATION THAT YOU PROVIDED THERE WAS A REALLY HELPFUL MEMO
01:31:14 THAT YOU PROVIDED WITH DETAILS 4 TO 5 PAGES ANSWERS TO OUR
01:31:18 QUESTIONS AND YOU KNOW YOU GO IN REALLY GOOD DETAIL ABOUT
01:31:22 SOME OF THE UPCOMING ELEVATOR REPAIRS AND SOME OF THE
01:31:25 EXCESSIVE ACCESSIBILITY EFFORTS OF THE AGENCY.
01:31:30 SO THAT'S A GOOD READ FOR ANYONE INTERESTED IN LEARNING
01:31:33 MORE. I ALSO WANT TO FIRST BEGIN BY
01:31:35 COMMENDING YOUR ELEVATOR ATTENDANT PROGRAM.
01:31:37 IT'S SOMETHING YOU KNOW THAT I HAVE REALLY WHEN I KNOW THAT
01:31:41 I'M GOING TO AN ELEVATOR WITH AN ATTENDANT, I KIND OF HAVE A
01:31:46 THE STAFF THERE, THE
01:31:49 ATTENDANTS THERE HAVE BEEN FANTASTIC.
01:31:50 THEY'VE BEEN HELPFUL, WARM AND HOSPITABLE.
01:31:53 SO THANK YOU FOR THAT. I DO THINK BETWEEN THAT
01:31:56 AND EVEN THE NEW GATES THAT HAVE BEEN PUT IN, IT'S A REALLY
01:32:00 GOOD SIGN OF WHEN WE MAKE INVESTMENTS IN THE STATIONS
01:32:03 GOOD THINGS HAPPEN. WE'RE SEEING EVERYTHING FROM
01:32:07 RIDER SATISFACTION UP TO VANDALISM DOWN.
01:32:11 YOU PRESENTED THAT WELL IN YOUR IN YOUR PRESENTATION AND SO I
01:32:15 GUESS I WOULD JUST SAY LIKE WHERE CAN WE GO FURTHER WITH
01:32:18 THAT? WHERE CAN WE GO FURTHER WITH
01:32:19 THOSE STATION INVESTMENTS? YOU KNOW, IS IT IS IT THE
01:32:23 BRINGING SOME OF THE RESTROOMS BACK THAT ARE STILL OFFLINE?
01:32:26 IS IT MORE OF THE BENCHES? YOU KNOW, THOSE ARE THE THINGS
01:32:30 I START TO WONDER. I DO SO TO GET A11 QUESTION
01:32:34 IN PARTICULAR I KNOW IN THE RESPONSE YOU REFERENCED MOST
01:32:37 BART STATIONS DO HAVE ELEVATORS WITH EXCEPTION IN SAN FRANCISCO
01:32:42 NO RESTROOMS AT CIVIC CENTER, NO RESTROOMS AT 16, NO
01:32:46 RESTROOMS AT 24TH ARE THOSE I KNOW THAT'S EXTREMELY COSTLY
01:32:52 AND CHALLENGING. ARE THERE ANY PLANS ACTUALLY
01:32:57 PERCOLATING FOR THOSE STATIONS OR IS THAT SOMETHING THAT IS
01:32:58 JUST MANY YEARS AWAY AND IT'S NOT TOP OF MIND RIGHT NOW?
01:33:02 YOU KNOW, I THINK IT'S A LITTLE BIT OF BOTH.
01:33:05 SUPERVISOR LET ME GO BACK TO YOUR FIRST POINT BECAUSE I HAVE
01:33:08 A SLIGHTLY YOU KNOW AND MAYBE IT'S JUST THAT WE'RE TALKING
01:33:12 PAST NOT PAST EACH OTHER BUT YOU KNOW, AT POWELL STREET OR
01:33:15 YEAH THERE'S GOING TO BE
01:33:19 DIFFERENT JURISDICTIONS AND MAYBE JULIE AND I ARE
01:33:22 DIRECTOR KIRSCHBAUM AND I NEED TO TIGHTEN THAT UP A LITTLE
01:33:26 BIT. IT'S EITHER, YOU KNOW, SFM TO
01:33:27 PART BUT AT THE END OF THE DAY SUPERVISOR IT'S THE RIGHT THE
01:33:31 RIDERS REALLY ARE NOT INTERESTED IN WHETHER IT'S S.F.
01:33:35 MTA OR BART. THEY WANT GOOD CUSTOMER
01:33:38 SERVICE. THEY WANT A SEAMLESS EXPERIENCE
01:33:41 THROUGH THERE. AND SO I WHEN YOU WERE SAYING
01:33:45 THAT TO ME I'M LIKE WELL I REALLY DON'T WANT A BUNCH OF
01:33:46 PEOPLE SAYING THIS LITTLE THING IS IS DIRECTOR KIRSCHBAUM IS
01:33:49 THIS LITTLE THING I MEAN THERE NEEDS TO BE SOME JOINT
01:33:53 OWNERSHIP AND WITH THE GOAL TO IMPROVE THE RIDER EXPERIENCE
01:33:56 NOT BE TO POINT THE FINGER AT AT DIRECTOR KIRSCHBAUM OR HER
01:34:01 2.0 IT'S BART SEAL THAT POWERS DEAL WITH IT BUT ANYWAY THAT
01:34:04 WHEN YOU WERE SAYING THAT I'M LIKE WE COULD DO BETTER THAN
01:34:08 WHOSE RESPONSIBILITY IT IS ANYWAY BUT AS FAR AS THE WE
01:34:12 ALWAYS LOOK FOR OPPORTUNITIES AT BART EVERY DECISION I MAKE
01:34:15 RIGHT NOW IS ABOUT IMPROVING THE CUSTOMER EXPERIENCE
01:34:19 AND THAT'S WHAT YOU'RE TALKING ABOUT IMPROVING THE CUSTOMER
01:34:23 EXPERIENCE WHETHER IT'S ELEVATOR ATTENDANTS.
01:34:24 YOU KNOW TODAY AT 130 THERE WERE 200 PEOPLE THAT HAD TAKEN
01:34:27 THE ELEVATOR AT CIVIC. HOW DO I KNOW THAT?
01:34:31 BECAUSE I ASKED THE ELEVATOR ATTENDANT WHEN I CAME HERE HOW
01:34:34 MANY PEOPLE SHE IT WAS A LADY WHO WAS AND SHE PULLED IT UP ON
01:34:39 HER IPAD. WE HAVE WHAT WAS IT 193 OR 197
01:34:41 PEOPLE THAT USE THAT ELEVATOR THIS MORNING AND I'M LIKE WELL
01:34:46 SEE WE HAVE THAT DATA AND IT'S REALLY HOW ARE PEOPLE LIKING
01:34:49 IT? THEY LIKE IT AT 3:00 IT'S GOING
01:34:52 TO GET A LOT MORE BUSY AND SO WE ARE LOOKING FOR THOSE
01:34:56 OPPORTUNITIES TO IMPROVE THE CUSTOMER EXPERIENCE.
01:34:59 AND YOU'RE RIGHT WE HAVE A COUPLE OF STATIONS WHERE THERE
01:35:00 ARE RESTROOMS BUT THEY'RE CLOSED AND WE'RE LOOKING AT
01:35:03 AND DIRECTOR DIRECTOR LEE BEHIND ME IS ONE OF THE
01:35:07 CHAMPIONS AT BART AND ON GETTING GRANT FUNDING
01:35:11 AND REOPENING WE'RE REOPENING THE UNDERGROUND RESTROOMS THERE
01:35:15 AND YOU KNOW, WHEN WE DO THAT WE TRY TO LOOK FOR
01:35:19 OPPORTUNITIES TO HAVE RESTROOM ATTENDANTS THERE PERHAPS
01:35:22 PARTNER WITH LABOR, SEIU WITH ATTENDING.
01:35:27 IT'S THERE MOVING FORWARD AND SO WE LOOK FOR THOSE
01:35:28 OPPORTUNITIES AND THERE IS YOU KNOW AT CIVIC THERE IS THE TOP
01:35:31 SIDE, THERE IS THE THE DEDICATED KID PITSTOP THAT'S UP
01:35:35 THERE THAT'S A YOU KNOW, SOMETHING FOR THE RIDERS THE
01:35:39 PUBLIC TRANSIT RIDERS. BUT WE LOOK FOR OPPORTUNITIES
01:35:43 BUT YOU'RE RIGHT EXPENSIVE TO TO TO UPGRADE A RESTROOM TO ALL
01:35:46 THE THE REQUIREMENTS AND JUST TO VERY KIND OF IN THE WEEDS
01:35:54 FEEDBACK YOU KNOW THE I THINK FOR ALL AGENCIES AND I KNOW MTC
01:35:58 WILL PLAY A BIG ROLE IN THIS BUT I THINK BEYOND JUST THE
01:36:02 WAYFINDING OUTSIDE THE STATIONS THERE'S A REALLY BIG
01:36:05 OPPORTUNITY INSIDE ELEVATORS EVERY SINGLE ELEVATOR I'VE EVER
01:36:08 BEEN ON IT IT THE THE BUTTONS THE LABELS ARE DIFFERENT AND IT
01:36:12 SOUNDS REALLY SILLY BUT LIKE ONCE YOU'RE IN THERE AND YOU
01:36:16 SEE THE THREE AND YOU SEE A C AND A P AND A Q, IT'S LIKE
01:36:19 TOTAL WHAT IT WHAT ANY OF THESE MEAN BECAUSE THEY'RE NOT
01:36:20 STANDARDIZED ACROSS ANY OF THE STATIONS AND YOU LAYER ON YOU
01:36:24 KNOW SOME STATIONS HAVE LITTLE LABELS WHERE IT'S TRANSLATED
01:36:28 INTO ANOTHER LANGUAGE CHINATOWN ROSE PAC DOES A GOOD JOB OF
01:36:31 THAT WITH THE MUNI STATION BUT EVERY SINGLE ELEVATOR IS THE
01:36:35 BUTTONS ARE DIFFERENT AND IT JUST SEEMS LIKE SUCH A SMALL
01:36:39 THING THAT IF WE COULD GO OUT AND WE COULD FIX AND ALMOST I'M
01:36:43 ALMOST TEMPTED TO HAVE A LABEL MAKER AND A PRINTER BUT THAT'S
01:36:46 JUST ONE OF THOSE THINGS THAT LIKE WE HAVE TO FIX SOMETHING
01:36:47 LIKE THAT AND AND THEN YESTERDAY AS I WAS MAKING MY
01:36:54 WAY TO SUPERVISOR MEL GARS DISTRICT TO WEST PORTAL THE
01:36:57 ELEVATOR AT FOURTH AND MARKET WAS OUT WHICH IS YOU KNOW IT
01:37:02 USUALLY IS NOT OUT SO THAT'S IT HAPPENS EVERY ONCE A WHILE BUT
01:37:05 THE SIGN THAT WAS ON THERE DIDN'T DIRECT ME TO WHERE THE
01:37:06 NEAREST ELEVATOR WAS. YOU KNOW, JUST A SMALL THING IF
01:37:09 AN ELEVATOR IS OUT, YOU KNOW, WHERE IS THE NEXT CLOSEST
01:37:14 ELEVATOR? RIGHT.
01:37:14 LET'S PUT THAT ON THERE. SO JUST A FEW SPECIFIC BITS OF
01:37:17 FEEDBACK BUT I WANT TO INVITE MY COLLEAGUES FOR ANY MORE
01:37:20 APPRECIATE THOSE COMMENTS.
01:37:21 THANK YOU. THANK YOU.
01:37:23 OKAY. THANK YOU SO I WILL START I
01:37:27 HAVE TO START WITH A DIFFICULT ONE WHICH IS AT THE PLAZA US AT
01:37:33 16TH AND 20 FORCE YEAH WHICH ARE NOT MY DISTRICT BUT I'M THE
01:37:37 YOU KNOW FIRST LATINA MEMBER ON THE BOARD OF SUPERVISORS I
01:37:39 SPENT A LOT OF TIME IN THE MISSION WITH MY KIDS BECAUSE WE
01:37:42 HAVE A LOT OF CULTURAL ACTIVITIES AT THE 24TH STREET
01:37:45 STATION IS THE ENTRANCE TO THE CAIXABANK QUATRO CULTURAL
01:37:49 DISTRICT. IT'S REALLY IMPORTANT FOR SORT
01:37:53 OF THE COMMERCIAL CORRIDOR AND AS YOU KNOW IT IS A HOT
01:37:57 MESS AND HAS BEEN FOR A WHILE AND I'VE SEEN THE POP UPS, YOU
01:38:01 KNOW, BOTH AT 16TH AND 24TH AND THEY ARE SUCCESSFUL.
01:38:04 YEAH, ONCE A MONTH AND THE REST OF THE DAYS IT'S A HOT MESS
01:38:08 AND SO I WE HAVE TRIED WITH POLICE WITH THE TOWER THAT WAS
01:38:15 THERE FOR A WHILE WITH BARRIERS NOTHING HAS WORKED AND I'M
01:38:19 WONDERING WHAT IS THE PROBLEM WITH A PERMANENT COLLABORATION.
01:38:23 SO I YOU KNOW, I HAVE FAMILY I'M YOU KNOW, DIASPORA PERSON.
01:38:28 I MY FAMILY IS FROM EL SALVADOR.
01:38:31 WE LEFT DURING THE WAR. SO I HAVE FAMILY ALL OVER THE
01:38:32 WORLD WHICH HAS GIVEN ME THE OPPORTUNITY TO LOOK AT A LOT OF
01:38:35 TRANSIT SYSTEMS AROUND THE WORLD AND IN MOST PLACES IN BIG
01:38:39 CITIES AT THERE ARE COMMERCIAL ACTIVITIES ON THE GROUND FLOOR
01:38:46 INSIDE THE STATIONS BUT I WAS ALSO OUTSIDE THE STATIONS LIKE
01:38:50 LENO LITTLE BOOTHS WHERE YOU CAN BUY MAGAZINES WHERE YOU CAN
01:38:53 BUY BABA, WHERE YOU CAN BUY WHATEVER WHICH SEEMS LIKE COULD
01:38:57 BE EASILY DONE AT THE BART PLAZAS YOU KNOW WITH MINIMAL
01:39:02 INVESTMENT. HOW COME WE HAVEN'T DONE THAT?
01:39:03 WHAT WHAT'S THE RELUCTANCE TO DO THAT KIND OF PLANNING
01:39:07 TOGETHER? WELL I DON'T I DON'T I WOULD
01:39:11 AGREE WITH YOU UP TO THE WORD RELUCTANCE SO I'M GOING TO PUSH
01:39:14 BACK EVER SO GENTLY ON THAT WORD.
01:39:18 I THINK THERE IS AN APPETITE FOR THAT RIGHT NOW.
01:39:21 DISCUSSIONS ARE GOING ON RIGHT NOW WITH OPW AND DP TO S.F. DPW
01:39:31 AND LOOKING FOR OPPORTUNITIES TO INCREASE THAT CADENCE.
01:39:36 YOU'RE RIGHT IT'S ONCE A MONTH AND IT'S ON SATURDAYS AND I WAS
01:39:37 WITH THE LADY THAT RUNS ALL WE DID NOT TOO LONG AGO AND THE
01:39:40 COMPLETE SUCCESS AND SO THERE'S YOU KNOW SOME DRAFT LANGUAGE
01:39:43 GOING AROUND TO THAT ENERGIZES THAT PROCESS A LITTLE BIT
01:39:50 AND INCREASES THE NUMBER OF THOSE ACTIVATIONS.
01:39:51 BUT THERE'S YOU KNOW THAT'S ON ONE SIDE SUPERVISOR AND THE
01:39:54 OTHER SIDE WE HAVE TO BE MAKE SURE THAT WE'RE NOT THAT WE'RE
01:40:01 YOU YOU USED THE TERM HOT MESS RIGHT YOUR FIRST YOU KNOW
01:40:04 THERE'S THERE ARE CHALLENGES OUT THERE SO AS WE ACTIVATE
01:40:08 THESE WE ALSO HAVE TO LOOK AT YOU KNOW THE PUBLIC SAFETY
01:40:12 ELEMENT OF IT THE O AND M THE OPERATION AND MAINTENANCE COSTS
01:40:15 OF THAT THE PICKING IT UP AND ALL OF THAT.
01:40:19 AND SO THERE ARE DISCUSSIONS GOING ON RIGHT NOW.
01:40:20 THERE'S THERE'S DRAFT NOT AN MOU BUT DRAFT LANGUAGE GOING
01:40:24 BACK AND FORTH BETWEEN THE CITY OF SAN FRANCISCO AND BART ABOUT
01:40:30 SO I WOULD JUST SAY IT'S NOT
01:40:34 RELUCTANCE AND I THINK THERE'S SOME ENERGY RIGHT NOW TO TO
01:40:38 MOVE THAT FORWARD. IS IT GOING TO BE EVERY DAY?
01:40:41 PROBABLY REALLY NOT THAT SPECIFICALLY WHAT I'M ASKING.
01:40:42 SO I DON'T YOU KNOW FORGIVE ME FOR BEING SKEPTICAL.
01:40:46 I DON'T THINK JUST INCREASING THE FREQUENCY OF THE POP UPS,
01:40:52 HAVING THEM, YOU KNOW, TWICE A MONTH OR EVEN FOUR TIMES A
01:40:54 MONTH IS GOING TO FIX IT BECAUSE I'VE SEEN IT YOU KNOW,
01:40:56 LIKE I'VE I'VE ACTUALLY BEEN THERE ON THE DAY THE MAYOR OR
01:41:00 MAYOR LURIE HAS BEEN OUT THERE ,YOU KNOW, TRYING TO GET
01:41:04 PEOPLE TO MOVE ON. AND 20 MINUTES LATER IT WAS
01:41:06 FULL AGAIN. SO I THINK UNLESS WE DO
01:41:08 SOMETHING PERMANENT AND PHYSICAL, I THINK THIS
01:41:11 ISSUE IS GOING TO KEEP RECURRING AND IT IS AN ISSUE
01:41:16 FOR THE COMMERCIAL CORRIDOR. IT'S AN ISSUE FOR BART BECAUSE
01:41:20 PEOPLE ARE FEEL IT AS A SAFETY THING.
01:41:23 IT'S AN ISSUE FOR MUNI TOO BECAUSE AT BOTH PLAZAS THERE
01:41:26 ARE YOU KNOW MUNI STOPS FOR SOME OF THE HIGHEST RIDERSHIP
01:41:31 LINES THAT WE HAVE THAT 14 IN THE IN THE 49 RIGHT
01:41:34 AND PEOPLE CAN'T GET THROUGH YOU KNOW THEY CANNOT IF YOU
01:41:38 HAVE A STROLLER OR YOU'RE IN A WHEELCHAIR PHYSICALLY IT'S
01:41:41 IMPOSSIBLE TO GET THROUGH. NOT TO MENTION THAT IT DOESN'T
01:41:43 FEEL SAFE IF YOU'RE WITH YOUR KIDS.
01:41:46 AND SO YOU KNOW SO I'M ASKING YOU YOU KNOW SO IF IF THE IT'S
01:41:50 AN MOU WITH WOULD TO INCREASE THE POP UP THAT'S ONE THING YOU
01:41:53 KNOW SURE BUT IS THERE A OPENNESS TO WORKING TOGETHER TO
01:41:57 CREATE A MORE PERMANENT PHYSICAL SOLUTION TO TRY TO YOU
01:42:05 KNOW BE MORE THAN ONE GOAL? SO I THINK THAT WE CAN HAVE THE
01:42:09 GOAL TO ADDRESS THE YOU KNOW, SORT OF LACK OF SAFETY OR THE
01:42:13 ILLEGAL ACTIVITY AND ALSO PROVIDE ECONOMIC OPPORTUNITIES
01:42:17 FOR SMALL ENTREPRENEURS AND YOU KNOW, AMENITIES FOR THE PUBLIC.
01:42:20 I THINK WE CAN DO ALL AT THE SAME TIME.
01:42:24 I'M NOT GOING TO DISAGREE WITH YOU AND I WOULD POINT YOU I'M
01:42:25 WITH YOU. I'M NOT YOU.
01:42:28 WE'RE TALKING THE SAME YOU KNOW WE CAN GET THERE BUT THAT
01:42:31 SOLUTION THAT YOU'RE ARTICULATING HAS GOT TO BE
01:42:32 COMPREHENSIVE, RIGHT? YOU KNOW, PERMANENT WHATEVER IT
01:42:36 IS, IT'S GOT TO COME WITH THE SAFETY AND SECURITY.
01:42:40 IT'S GOT TO COME AT THE AND IT'S GOT TO COME WITH THE
01:42:42 LIGHTING. IT'S GOT YOU KNOW IT'S GOT IT
01:42:43 ALL. IT'S GOT TO BE A COP HENCE OF
01:42:46 SOLUTIONS SAID IT'S JUST NOT YOU KNOW AND I THINK THAT'S
01:42:49 WHERE THE DISCUSSIONS ARE RIGHT NOW.
01:42:51 OKAY THANK YOU. SO I HAD A QUESTION ABOUT THE
01:42:58 ESCALATOR AT CIVIC CENTER. THAT'S YOUR DISTRICT.
01:43:02 BUT IT'S BEEN YOU KNOW, THEY FIX ONE SIDE AND NOW WE'RE
01:43:03 FIXING THE OTHER SAY SO. RIGHT.
01:43:06 IT'S BEEN THREE YEARS. SO I'M WONDERING DID THEY TAKE
01:43:10 YEAH FOR SURE YOU'RE PART OF THE ESCALATOR PROGRAM THAT
01:43:12 WE'VE BEEN YOU KNOW VERY TRANSPARENT ON WITH THE WITH
01:43:15 THE CITY OF SAN FRANCISCO SO AND THEY DO TAKE A LONG TIME
01:43:19 YOU WERE ASKING THAT THEY DO SO MY QUESTION IS ACTUALLY ABOUT
01:43:23 THE OTHER ESCALATORS BECAUSE YOU KNOW I WOULD THINK THAT
01:43:26 WHILE THERE'S THIS TRANSITION UNTIL THAT ESCALATORS FIXED WE
01:43:29 CAN PERHAPS LOOK AT THE PATTERNS.
01:43:34 YOU KNOW, FOLKS ARE GOING UP THE ESCALATOR IN THE MORNING
01:43:38 USUALLY AND THEN DOWN THE ESCALATOR IN THE EVENING.
01:43:41 BUT THERE DOESN'T SEEM TO BE THAT COORDINATION WITH THE
01:43:43 THE OTHER ESCALATORS ARE
01:43:46 WORKING IN TERMS OF YOU KNOW, THERE SEEMS TO BE GOING OF THE
01:43:50 SAME DIRECTION ALL DAY LONG NO MATTER WHAT.
01:43:51 LET ME LOOK AT THAT. THAT'S NOT THAT I MEAN I'M NOT
01:43:54 GOING TO DISAGREE WITH YOU ON THAT BUT WE HAVE THE SKILL SET,
01:43:58 THE BI DIRECTIONAL ESCALATORS. I MEAN WE DO IT ALL THE TIME SO
01:44:01 YOU KNOW AND PEAK YOU KNOW I NEED ONE GOING UP AND ONE GOING
01:44:05 DOWN BUT YOU KNOW AM COMING INBOUND THEY SHOULD BE GOING
01:44:08 DOWN IN THE SAME THING AND THE OUTBOUND WE HAVE THE SKILL SET
01:44:12 TO FLIP THOSE AND SO IT JUST TAKES A WHILE YOU GOT TO SHUT
01:44:13 IT AT THE TOP, YOU GOT TO GO SWITCH IT AND THEN YOU GOT TO
01:44:17 PULL THE STANCHION OFF. BUT WE DO THAT ALL THE TIME SO
01:44:20 OKAY.
01:44:22 SO I HAD JUST ONE COMMENT AND THEN ONE COMPLIMENT.
01:44:23 OKAY, I'LL TAKE THE THE COMMENT IS THAT YOU KNOW, SAN
01:44:27 FRANCISCO'S A VERY DIVERSE PLACE AND NEIGHBORHOODS ARE
01:44:31 VERY DIFFERENT. YOU KNOW THE STATIONS DOWNTOWN
01:44:34 GET USED IN A VERY DIFFERENT WAY THAN THE STATIONS, YOU
01:44:36 KNOW, OUT IN THE NEIGHBORHOOD. SO GLEN PARK AND BALBOA PARK
01:44:39 AND THEN YOU KNOW, DALY CITY EVEN THOUGH IT'S NOT IN SAN
01:44:43 FRANCISCO, IT DOES SERVE SAN FRANCISCO.
01:44:46 YOU KNOW THEY ARE MUCH MORE USED BY FAMILIES AND THE YOU
01:44:50 KNOW, POPULATION THAT SUPERVISOR SAUTER IS WANTING TO
01:44:54 ADDRESS TODAY. A LOT MORE KIDS, A LOT MORE
01:44:58 SENIORS, A LOT PEOPLE WITH STROLLERS.
01:44:59 SO I'M WONDERING IF WE COULD THINK ABOUT, YOU KNOW, SORT OF
01:45:02 THOSE ISSUES AROUND WAYFINDING SIGNAGE PAYMENT, YOU KNOW,
01:45:05 IN THOSE STATIONS AND JUST LIKE THE DIRECTIONS OF WHERE PEOPLE
01:45:10 SHOULD GO AND HOW THEY GO BECAUSE I THINK THAT THEY ARE
01:45:14 USED BY FAMILIES AND PEOPLE WITH KIDS IN STROLLERS A LOT
01:45:17 MORE IN THAT RESPECT AND THEN WHAT I WAS GOING TO SAY
01:45:21 IN TERMS OF COMPLIMENT IS THAT I'VE SAID THIS TO DIRECTOR LEE
01:45:27 ASIDE FROM LEVY WHICH I THINK YOU'RE RIGHT ABSOLUTELY VERY
01:45:32 IMPORTANT IT'S SOUND SO I NOTICED WHEN AT THE CIVIC
01:45:36 CENTER PLAZA ALL OF A SUDDEN DURING THE YOU KNOW, THE SOUND
01:45:40 SYSTEM THERE WAS CLASSICAL MUSIC BEING PLAYED AND IT MADE
01:45:44 A HUGE DIFFERENCE IN HOW IT FELT AND LIKE HOW PEOPLE
01:45:48 BEHAVED IN THE STATION. AND I WAS GOING TO SAY THANK
01:45:52 YOU. I THINK THAT IT'S HAD IT'S BEEN
01:45:53 A GREAT CHANGE AND I WOULD ENCOURAGE THAT MORE APPRECIATE
01:45:56 THE COMMENTS AND THANK YOU FOR THE YOU KNOW, WE'LL GO OUT
01:46:00 THERE JULIE AND I ARE DIRECTOR KIRSCHBAUM MCGUIRE WILL DO BOTH
01:46:04 STATIONS OUT IN THE IN THE SOUTH HERE SO AS A MOMENT THANK
01:46:09 AGAIN FOR THE PRESENTATION ON IT TO BRING IT BACK TO THE
01:46:13 ISSUE OF FAMILIES AND THE TRANSIT COMPONENT AS WELL BABY
01:46:18 CHANGING STATIONS IS NOT A PROBLEM I HAVE TO DEAL WITH
01:46:22 RIGHT NOW. MY COLLEAGUE DOES BUT NOT YET.
01:46:25 BUT YOU NOTED IN ONE OF YOUR POST THAT THIS FEW BABY
01:46:29 CHANGING STATIONS EXIST DUE TO VANDALISM AND I WANTED TO
01:46:34 UNDERSTAND BETTER HOW MANY CHANGING TABLES IS A SYSTEM
01:46:37 WIDE RIGHT NOW AND ARE YOU EVALUATE ADDING MORE VANDALISM
01:46:42 RESISTANT DESIGNS OR HOW ARE YOU GOING TO ADDRESS THIS?
01:46:45 I DON'T HAVE THAT DATA HOW MANY WE HAVE SYSTEM I HAVE NO IDEA
01:46:49 BUT THAT DOESN'T MEAN I WON'T GET BACK TO YOU SO I JUST WANT
01:46:50 TO MAKE SURE THAT YOU KNOW I'M NOT I'M NOT GOING TO MAKE UP A
01:46:54 NUMBER SO LET ME FIND OUT WHAT THE NUMBER IS.
01:46:57 I'LL GET ROD TO SEND YOU A NOTE ON THAT ON THAT.
01:46:58 BUT I THINK ON THE VANDALISM PIECE THERE'S A COUPLE YOU
01:47:01 KNOW, A COUPLE OF THINGS THAT WE SHOULD LOOK AT THERE
01:47:04 AND IT'S NOT JUST ON THE BABY CHANGING STATIONS SUPERVISE US
01:47:08 HERE BUT WHEN WE HAVE A RESTROOM THAT'S ATTENDED IT'S A
01:47:10 WHOLE DIFFERENT BALLGAME, RIGHT?
01:47:12 I MEAN FOLKS AREN'T GOING IN THERE AND IT'S NOT BAD
01:47:16 BEHAVIOR AND IT'S YOU KNOW, THIS IT IT STAYS CLEANER LONGER
01:47:20 AND THE MAINTENANCE IS FAR LESS THAN WHEN IT'S NOT ATTENDED
01:47:23 AND SO THOSE UNDERGROUND STATIONS THAT WE'VE OPENED UP
01:47:25 WITH RESTROOM ATTENDANTS, THEY REALLY RESONATED WITH OUR
01:47:28 RIDERS SYSTEMWIDE NOT IT'S NOT RELEGATED TO JUST THE CITY OF
01:47:36 SAN FRANCISCO. MANY PEOPLE COME IN, YOU KNOW,
01:47:37 FROM THE SURROUNDING AREA AND COMING IN FOR AN EVENT OR
01:47:41 SOMETHING LIKE THAT IN THE USE THOSE RESTROOMS SO WHEN WE GO
01:47:44 TO LOOK AT IMPROVING THE QUALITY OF THAT AMENITY FOR OUR
01:47:48 RIDERS, WE'RE LOOKING AT OPPORTUNITIES TO INCREASE THE
01:47:52 RESTROOM ATTENDANTS THAT ARE THERE YOU KNOW, MAKING SURE
01:47:55 THAT WHEN WE REOPEN THEM THAT THEY'RE IN THE LINE OF SIGHT OF
01:47:57 THE STATION AGENT AND THAT THE STATION AGENT CAN OPEN THOSE
01:48:00 RESTROOMS AND KEEP AN EYE ON THAT AND THAT THEY'RE CLEANED
01:48:05 ON A PERIODIC BASIS AND SO WE TRY TO LOOK AT ALL OF THAT TO
01:48:08 TRY TO IMPROVE THE AMENITIES FOR THE RIDERS AND I WILL
01:48:12 DEFINITELY GET BACK TO YOU ON THE NUMBER OF THE THE BABY
01:48:15 CHANGING STATIONS THROUGHOUT THE SYSTEM.
01:48:18 JUST TO BE CLEAR, UNDERSTAND WHAT THE SOLUTION IS.
01:48:19 YOU'RE SAYING YOU'RE GOING TO WHAT HOW DO YOU I THINK THOSE
01:48:26 HERE'S THE SOLUTION YOU KNOW WHERE WE DO HAVE THOSE THAT ARE
01:48:31 BEING VANDALIZED, RIGHT. WE'RE LOOK AT THAT DATA WHEN
01:48:34 THEY'RE BEING VANDALIZED, HOW OFTEN THEY'RE BEING VANDALIZED
01:48:38 AND MAYBE THERE'S SOME DATA THERE.
01:48:39 THERE'S SOME YOU KNOW, MAYBE THEY SHOULD BE YOU KNOW, WE
01:48:42 SHOULD HAVE AN EXTRA PRESENCE IN THE SYSTEM IF IT'S YOU KNOW
01:48:45 ,ON A MAYBE THEY'RE BEING VANDALIZED FRIDAY, SATURDAY,
01:48:47 SUNDAY NIGHT OR SOMETHING LIKE THAT WHEN RIDERSHIP LOW AND YOU
01:48:50 KNOW AND SO MAYBE I SHOULD HAVE FOLKS HEARD THE STATION AGENTS
01:48:53 YOU KNOW TAKEN EXTRA SPECIAL LIKE HEY WHAT'S GOING ON THERE
01:48:58 THAT'S ONE THING TOO YOU KNOW IF THERE'S OPPORTUNITIES TO PUT
01:49:01 BABY CHANGING STATIONS IN, LET'S LOOK AT THOSE
01:49:05 OPPORTUNITIES AND LET'S LOOK AT SOME DESIGN SUPERVISOR THAT'S
01:49:09 YOU KNOW, FROM A MAINTENANCE PERSPECTIVE FROM A VANDALISM
01:49:13 PERSPECTIVE THAT'S RELATIVELY, YOU KNOW, IMMUNE TO VANDALISM
01:49:17 AND LOW MAINTENANCE. RIGHT.
01:49:18 AND YOU KNOW AND THEN OBVIOUSLY, YOU KNOW, THE BEST
01:49:22 SOLUTION IF A WE THE PERFECT WORLD I'D HAVE ELEVATOR OR
01:49:26 RESTROOM ATTENDANTS THERE RIGHT I MEAN THAT'S WHICH I DON'T I'M
01:49:30 IN A FISCAL CLIFF RIGHT NOW BUT YOU KNOW AND I KNOW THE BEST
01:49:33 SOLUTION SET THERE IS TO HAVE A RESTROOM ATTENDANT OKAY.
01:49:36 AND THEN LAST QUESTION AGAIN IN THE CONTEXT OF FAMILIES WITH
01:49:40 FARES OR CHARGES YOU SEE PER PERSON HAVE YOU CAN BE
01:49:44 EXPENSIVE FOR FAMILIES IF THEY'RE POOR PERSON HAVE YOU
01:49:48 CONSIDERED MAYBE PROVIDING FAMILY DISCOUNT PROGRAMS SO
01:49:52 YEAH THE AIRPORT SO I DIDN'T MEAN TO CUT YOU OFF THERE IT'S
01:49:56 A IT'S A YOU KNOW THE WHOLE AGAIN WE'RE TALKING ABOUT YOU
01:50:03 KNOW IMPROVING THE CUSTOMER EXPERIENCE AND WHETHER IT'S A
01:50:04 FAMILY PROGRAM OR SOMEBODY COMING IN AND THEY JUST WANT A
01:50:10 POWERS JUST GIVE ME A THREE
01:50:11 DAY PASS. I DON'T I WANT TO RIDE TRANSIT
01:50:14 WHEREVER I WANT TO RIDE. I JUST WANT I DON'T WANT TO USE
01:50:17 IT. AND SO ALL OF THOSE FARE
01:50:18 PROGRAMS THAT YOU'RE TALKING ABOUT MS. LONG REBECCA LONG
01:50:25 FROM MTC IS WORKING. WE HAVE THOUGHT THROUGH A LOT
01:50:28 OF THOSE AND AS CLIPPER TWO COMES ONLINE AND MATURES THOSE
01:50:32 FARE PROGRAMS THAT YOU'RE TALKING ABOUT AND MANY MANY
01:50:33 OTHERS WILL START MANIFESTING THEMSELVES AND WANT SEE TO GETS
01:50:39 YOU KNOW LOW DRAMA AND IT'S UP AND RUNNING AND IT'S YOU KNOW
01:50:43 IT'S RELIABLE AND STABLE. WE'RE GOING TO START LOOKING AT
01:50:47 THOSE FARE PROGRAMS THAT ARE THERE.
01:50:48 YOU JUST MENTIONED ONE AT THE AIRPORT THIS MANY, MANY OTHERS
01:50:51 ACCUMULATOR FARES RIGHT. IF YOU'RE TAKING YOU KNOW WHY
01:50:53 WHY DON'T WE HAVE THAT RIGHT? WELL, THE FIRST THING LET'S GET
01:50:58 C TWO UP AND RUNNING BECAUSE THAT ENABLES THOSE PRODUCTS
01:51:01 AND THEN WE CAN GO FROM THERE. AND SO WE WE'RE THINKING ABOUT
01:51:05 THAT AS A REGION RIGHT NOW FOR SURE.
01:51:06 APPRECIATE IT. THANK YOU.
01:51:09 OKAY. THANK YOU GENERAL MANAGER
01:51:10 POWERS AND I THINK WE'LL HAVE MTC UP TO ROUND THINGS OUT.
01:51:20 ALL RIGHT THANK YOU FOR THE PRESENTATION AGAIN AND FIRST
01:51:26 WANT TO ON THE ON THE CLIPPER WORK YOU KNOW I WAS REALLY
01:51:31 HAPPY TO LEARN ABOUT THE CLIPPER YOUTH PROGRAM ABOUT THE
01:51:35 TRANSFER PILOT AND FRANKLY THOSE ARE THINGS I KNEW VERY
01:51:38 LITTLE ABOUT SO I WOULD JUST ASK CAN ENCOURAGE AND YOU KNOW
01:51:43 THAT YOU KEEP GETTING THAT WORD OUT I THINK ESPECIALLY IN THE
01:51:47 CLIMATE RIGHT NOW WHERE WE'VE HAD SOME CHALLENGING HEADLINES
01:51:50 ABOUT A BUMPY CLIPPER ROLL OUT IF WE CAN AS WE SOLVE THAT IF
01:51:57 WE COULD ALSO FOCUS ON SOME OF THE GOOD THINGS THAT THIS
01:51:59 EXPANDED CLIPPER PROGRAM GETS US AND THAT TRANSFER PILOT, YOU
01:52:02 KNOW TO HAVE TO REALLY EMPHASIZE THE SAVING $7 MILLION
01:52:07 SAVINGS FOR TRANSIT RIDERS FOR BAY AREA RESIDENTS IN THIS
01:52:11 CLIMATE IS REALLY, REALLY IMPORTANT AND I THINK IT'LL
01:52:12 BUILD A LOT OF GOODWILL. SO I WOULD JUST CONTINUE TO ASK
01:52:15 YOU TO CONTINUE TO GET THAT WORD OUT.
01:52:18 I KNOW A LOT OF YOUR PRESENTATION WAS ON WAYFINDING
01:52:22 . I THINK YOU'RE HEARING FROM ALL
01:52:23 OF US UP HERE TODAY THAT INSIDE THE STATIONS AROUND THE
01:52:26 STATIONS, ELEVATORS, SO ON AND SO FORTH WE'RE ALL REALLY
01:52:27 PASSIONATE ABOUT IMPROVING WAYFINDING IN OUR RESPECTIVE
01:52:31 DISTRICTS AND ACROSS THE BAY AREA.
01:52:34 CAN YOU TELL US A LITTLE BIT MORE ABOUT THE SCOPE OF THIS
01:52:38 WAYFINDING PROJECT? IS THIS TRULY KIND OF A TEST OR
01:52:42 IS THERE A PLAN TO HAVE THIS 100% CONVERTED ALL THE STATIONS
01:52:46 WITHIN TWO YEARS? I MEAN WHERE DOES THIS WHERE
01:52:49 YEAH, I'LL START AND THEN
01:52:50 MAYBE INVITE MY COLLEAGUE GORDON TO COME UP THE THE PLAN
01:52:53 VERY MUCH IS TO IMPLEMENT IT REGION WIDE RIGHT BUT THAT IS
01:52:57 GOING TO BE YOU KNOW A SIGNIFICANT EXPENSE.
01:53:01 SO IT IS VERY MUCH A PHASED EFFORT AND SO THIS NEXT TWO
01:53:05 YEARS IS ON THE PILOTS WHICH WERE IN I THINK EIGHT OF THE
01:53:09 NINE COUNTIES WHERE YOU'RE DOING SORT OF FULL DEPLOYMENT
01:53:12 AT THOSE LOCATIONS AND THEN YOU KNOW WITH EACH STEP OF THE WAY,
01:53:17 RIGHT, WE'RE LEARNING MORE AND THEN WE'LL BE READY TO, YOU
01:53:21 KNOW, BASICALLY SECURE A LOT OF ADDITIONAL FUNDING.
01:53:24 OF COURSE AGENCIES MUNI, BART OTHERS HAVE WAYFINDING BUDGETS
01:53:28 ALREADY BUT THIS IS GOING TO BE A PRETTY SIGNIFICANT EXPENSE
01:53:34 AND SO IDENTIFYING THE FUNDING YOU KNOW, TO REALLY DEPLOY IT
01:53:38 EVERYWHERE WILL BE THE NEXT PHASE.
01:53:39 I UNDERSTAND WE ARE SOON TO HAVE A CONTRACTOR UNDER UNDER
01:53:45 CONTRACT TO BEGIN THE DEPLOYMENT OF THE PILOTS.
01:53:47 WE DON'T HAVE THAT, YOU KNOW, SIGNED YET BUT THE PLAN IS TO
01:53:53 IMPLEMENT THOSE PILOTS IN THE NEXT TWO YEARS AND THEN BEGIN
01:53:54 AND HOW FAR DOES THIS GO?
01:53:57 I MEAN IS THIS IS THIS JUST THE MAJOR RAIL STATIONS OR ARE WE
01:54:02 TALKING ABOUT YOU KNOW, ON EVERY SINGLE BUS STOP IN YOU
01:54:06 KNOW, TAKE A PART OF THIS GO YEAH YEAH THANK YOU SO MUCH BY
01:54:10 THE I'M GORDON HANSON PROJECT MANAGER FOR MAPPING
01:54:13 AND REFINING THANKS FOR THE OPPORTUNITY TO SPEAK SO A
01:54:14 COUPLE OF THINGS TO SAY WHAT'S THE SCOPE THE SCOPE IS EVERY
01:54:17 TRANSIT LOCATION IN THE BAY AREA SO WHAT DOES THAT MEAN?
01:54:21 IT MEANS OVER 200 HUB STATIONS INCLUDING BART, MUNI HUBS,
01:54:25 CALTRAIN VTA ETC. AND OVER 21,000 BUS STOPS INCLUDING MUNI
01:54:29 BUT THE QUESTION OF COURSE
01:54:33 THAT REBECCA IS IS GETTING AT IN THAT I THINK IS REALLY
01:54:37 IMPORTANT TO CONSIDER IS THE TIME FRAME IN WHICH IT TAKES TO
01:54:40 DO THAT. THAT IS A MASSIVE UNDERTAKING.
01:54:44 FUNDING ASIDE IT'S A LOT OF COORDINATION AND IT'S A LOT OF
01:54:48 PLANNING, MOBILIZING OF RESOURCES AND CAPACITIES ACROSS
01:54:51 27 AGENCIES WHO HAVE VERY DIFFERENT AND DIFFERING
01:54:55 SO I THINK WHAT I WANT TO
01:54:59 WHAT I WANT TO PULL SOMETHING TOGETHER THAT I HEARD FROM SOME
01:55:02 OF YOUR QUESTIONS TO THE OTHER TRANSIT OPERATORS AND THE
01:55:03 DIRECTORS AND THAT WAS REALLY A QUESTION AROUND THINK TO HAVE
01:55:09 YOU BROUGHT SOME QUESTIONS UP ABOUT BALBOA PARK AND SPECIFIC
01:55:14 OC WAYFINDING QUESTIONS. THE PURPOSE OF OUR PROJECT
01:55:18 RIGHT NOW IS TO THE PRIMARY GOAL IS TO PRODUCE A SET OF
01:55:23 REGIONAL WAYFINDING STANDARDS. SO AT THE END OF THE DAY IT'S
01:55:27 FOR A DOCUMENT, RIGHT? BUT IT'S MORE THAN THAT.
01:55:30 IT'S A SET OF SPECIFICATIONS FOR DESIGNS OF SPECIFIC SIGN
01:55:34 TYPES AND CRITICALLY IMPLEMENTATION GUIDANCE FOR THE
01:55:41 VARIETY OF AGENCIES TO BE ABLE TO DEPLOY AT THE VARIETY OF
01:55:45 LOCATIONS. SO QUESTIONS THERE ARE
01:55:48 OBVIOUSLY THINGS THAT CAN BE DONE IN THE SHORT TERM SUCH AS
01:55:50 PROVIDING A NEW SIGN THAT SAYS THIS IS AN ACCESSIBLE RAMP OR
01:55:53 THIS IS THIS ELEVATOR'S OUT OF SERVICE.
01:55:57 THERE'S ROOM FOR IMPROVEMENT THAT WE CAN WORK WITH THE
01:56:00 AGENCY PARTNERS HERE TO TO HELP DEVELOP.
01:56:03 BUT AT THE END OF THE DAY OUR GOAL IS TO PROVIDE THAT
01:56:07 IMPLEMENTATION GUIDANCE THAT SAYS HERE IS A TYPE OF
01:56:11 FACILITY, HERE IS HOW YOU CAN PHASE AND HERE'S HOW YOU CAN
01:56:16 DESIGN A BETTER SET OF WAYFINDING TO MEET THE NEEDS OF
01:56:20 THAT PARTICULAR FACILITY INCLUDING BETTER SIGNAGE WITHIN
01:56:26 THE ELEVATORS. SO I THINK YOU'LL BE HAPPY TO
01:56:31 NOTE THAT WE HAVE THIS AT EL SPIRITO DEL NORTE NOW OUR
01:56:34 PROTOTYPE AND ARE ACTIVELY PLANNING FOR THIS AT POWELL
01:56:38 AND MILLBRAE AND OUR OTHER PILOT LOCATIONS TO HAVE TACTILE
01:56:42 SIGNS WITHIN THE ELEVATORS THAT SAY P EQUALS PLATFORM RED LINE
01:56:46 TO MILLBRAE YELLOW LINE TO ANTIOCH ETC. RIGHT.
01:56:50 AND THAT IS LOW HANGING FRUIT IMPLEMENTING ACROSS THE
01:56:54 REGION IS NOT LOW HANGING FRUIT BUT GETTING THE DESIGN
01:56:58 RIGHT IS IS CRITICAL IN THE SHORT TERM AND THAT'S WHAT
01:57:01 WE'LL BE DOING AT POWELL IN OTHER LOCATIONS.
01:57:02 SO IT'S A VERY LONG ANSWER TO YOUR QUESTION.
01:57:04 IT'S VERY HELPFUL. THANK YOU TO ANY OF MY OTHER
01:57:09 COLLEAGUES HAVE QUESTIONS FOR MBC.
01:57:10 YES, JAMILA THANK YOU. I DO HAVE SOME FOLLOW UP
01:57:13 QUESTIONS FOR YOU. MR. HANSON JUST THE ON THAT
01:57:16 OKAY.
01:57:17 SO I FEEL LIKE YOU KNOW THE QUESTION I'M YOU KNOW I'M SUPER
01:57:20 EXCITED ABOUT WAYFINDING. YOU KNOW, WE'RE GOING TO
01:57:24 PROVIDE A SET OF STANDARDS BUT WE'RE ALSO YOU KNOW, IF THE
01:57:28 REGIONAL SALES TAX MEASURE GOES THROUGH PART OF THAT IS
01:57:32 SUPPOSED TO BE TO FUND THOSE THINGS AND SO THERE'S ALSO LIKE
01:57:36 THE ADDED YOU KNOW, IF YOU DO THIS, YOU KNOW WE'RE GOING TO
01:57:40 HAVE MONEY AVAILABLE FOR THE TRANSIT OPERATORS HOPEFULLY
01:57:41 AND WITH THAT I JUST I'M
01:57:44 STILL NOT CONVINCED FROM YOUR PRESENTATION OR FOR ANSWERS TO
01:57:48 THE QUESTIONS THAT THE DESIGN PRINCIPLES THAT YOU'RE USING
01:57:52 ADDRESS THIS POPULATION SPECIFICALLY.
01:57:56 SO YOU KNOW THERE IS A, YOU KNOW, PRINCIPLE OF UNIVERSAL
01:58:00 DESIGN THAT IF YOU DESIGN SOMETHING ACCESSIBLE TO PEOPLE
01:58:03 WHO ARE DISABLED THEN YOU MAKE IT ACCESSIBLE TO EVERYONE ELSE
01:58:07 AND YOU KNOW THAT'S A PRINCIPLE OF ADDING CURB RAMPS THAT WORK
01:58:11 BUT IT DOES OCCUR TO ME THAT
01:58:15 IT'S LIKE A LITTLE BIT DIFFERENT, RIGHT?
01:58:16 SO IF YOU'RE IN A WHEELCHAIR PART OF THE ISSUE IS PHYSICALLY
01:58:22 BEING ABLE TO GET IN. BUT IF YOU'RE A DAD OR A MOM
01:58:26 WITH A STROLLER, IT'S LIKE IT'S LIKE A SEPARATE PERSON THAT
01:58:30 YOU'RE PUSHING AROUND WHO IS USUALLY CRYING OR YOU KNOW,
01:58:34 LIKE TRYING TO DEAL WITH THEIR ENVIRONMENT THAT'S VULNERABLE
01:58:35 THAT YOU'RE YOU KNOW AND WHO ALSO YOU KNOW MAYBE IN SOME ON
01:58:39 SOME OPERATORS HAS TO PAY A SEPARATE FARE AND YOU KNOW SO
01:58:42 THERE'S LIKE AND THEN YOU HAVE TO DECIDE YOU KNOW WHAT IS THE
01:58:46 THE THE EASIEST WAY TO GO YOU KNOW THAT PROVIDES THE LEAST
01:58:53 AMOUNT OF, YOU KNOW, INPUT OR YOU KNOW, WHATEVER ALL THESE
01:58:56 SO I THE QUESTION IS IS THE
01:59:01 DESIGN PRINCIPLES THAT YOU ARE THINKING ABOUT IMPLEMENTING
01:59:04 GOING TO RESPOND TO THIS POPULATION SPECIFICALLY?
01:59:09 I MEAN I LIKE THE COLORS. I LIKE YOU KNOW, THE CLARITY.
01:59:13 I'M NOT SURE THAT THAT'S EXACTLY IT.
01:59:16 YOU KNOW, I MEAN IF YOU'RE A SINGLE PERSON AND YOU'RE TRYING
01:59:19 TO GET TO A PARTY AND YOU'RE LOOKING AT THE COLORS AND WHERE
01:59:21 TO TRANSFER, IT'S A DIFFERENT THING THAN IF YOU'RE A PARENT
01:59:24 WITH SOMEBODY ON THE STROLLER WHO HAS TO TAKE THE ELEVATOR
01:59:27 HAS TO DEAL WITH, YOU KNOW, THE DIAPER BAG.
01:59:31 BUT YOU KNOW AND AND ALSO FIGURE OUT WHERE TO GO SO SO AS
01:59:34 YOU ARE DESIGNING THESE THINGS, DO YOU HAVE LIKE A FOCUS GROUP
01:59:39 OF PARENTS? DO YOU HAVE YOU KNOW, LIKE
01:59:42 THOSE PRINCIPLES THAT YOU'RE IMPLEMENTING AT EVERY STATION?
01:59:46 ARE YOU LOOKING AT THE CONCENTRATION OF, YOU KNOW,
01:59:48 FAMILIES OF YOUNG CHILDREN AROUND THE STATIONS THAT YOU
01:59:51 ARE LOOKING TO? BUT ARE THERE SCHOOLS WITHIN
01:59:55 LIKE ALL OF THOSE THINGS? I'M WONDERING IF THAT'S WHAT
01:59:58 YEAH, NO THANK YOU.
01:59:59 THANK YOU SO MUCH. I HEAR THE I HEAR THE PASSION
02:00:03 AND THE DEEP INTEREST I THINK DO WE HAVE A FOCUS GROUP
02:00:06 SPECIFICALLY FOR FAMILIES? WE DO NOT.
02:00:10 WE HAVE AN ACCESSIBILITY WORKING GROUP THAT HELPS TO GET
02:00:13 AT SOME OF THESE ISSUES AROUND, YOU KNOW, UNIVERSAL DESIGN.
02:00:14 WE HAVE DONE EXTENSIVE OUTREACH TO A VARIETY OF DIFFERENT
02:00:20 COMMUNITIES INCLUDING AGAIN OUTREACH SPECIFICALLY TO
02:00:22 SPANISH AND CHINESE SPEAKERS. I'M NOT GETTING AT EXACTLY WHAT
02:00:26 YOU'RE ASKING. I REALIZE THAT WHAT I WANT WHAT
02:00:29 I HEARD A LOT OF IN WHAT YOU WERE SAYING IS THE NOTION OF
02:00:34 COGNITIVE LOAD, RIGHT. AND THE IDEA THAT PEOPLE WHO
02:00:37 ARE PUSHING AROUND CHILDREN OR HAVE CHILDREN AND CHILDREN ARE
02:00:41 MELTING DOWN WHILE THE CHILDREN HAVE VERY LITTLE COGNITIVE LOAD
02:00:45 AT THAT MOMENT RIGHT. OR VERY HIGH.
02:00:48 BUT PARENTS JUST DON'T HAVE THE PATIENCE OR CAPACITY.
02:00:51 THERE ARE OTHER FOLKS WHO DON'T HAVE AS MUCH CAPACITY.
02:00:56 RIGHT. THERE ARE FOLKS WITH
02:00:57 INTELLECTUAL AND DEVELOPMENTAL DISABILITIES.
02:00:59 THERE ARE PEOPLE WHO ARE FOCUSED ON CAN I TAKE THE
02:01:03 STAIRS TODAY? RIGHT AND WE DO HAVE
02:01:07 REPRESENTATION FROM ON OUR ACCESSIBILITY WORKING GROUP WE
02:01:11 HAVE SOMEONE WHO THEMSELVES HAS JUST DYSLEXIA AND THEIR CHILD
02:01:15 IS SEVERELY DEVELOPMENTALLY DISABLED.
02:01:18 SHE PARTICIPATES REGULARLY IN OUR APPROXIMATELY QUARTERLY
02:01:23 ACCESSIBILITY WORKING GROUP MEETINGS.
02:01:26 IT'S A PROJECT TEAM LEVEL. IT'S NOT A BROWN ACT MEETING
02:01:27 BUT IT ACTUALLY GETS THE INPUTS OF PEOPLE WITH A VARIETY OF
02:01:31 DISABILITIES STRAIGHT TO THE TABLE WITH THE PROJECT TEAM.
02:01:35 IN FACT AS I'M SITTING HERE LISTENING TO OUR PRESENTATION
02:01:39 TODAY I'M WORKING ON A SET OF QUESTIONS FOR THEIR INPUT AT
02:01:43 OUR MEETING ON WEDNESDAY AND THEY HAVE THE ABILITY TO
02:01:46 PROVIDE FEEDBACK ON SPECIFIC POLICY AND DESIGN CHOICES THAT
02:01:50 WE MAKE. ALL OF THAT SAID, COGNITIVE
02:01:51 LOAD REDUCING THAT FOR ANYONE WHETHER IT'S PARENTS OR OTHERS
02:01:58 IS A MAJOR FOCUS FOR US. WE WANT TO MAKE SURE THAT WE'RE
02:02:01 PROVIDING THE RIGHT AMOUNT OF INFORMATION FOR EVERY DECISION
02:02:05 POINT. SO FOR EACH OF OUR PILOT SITES
02:02:06 WE ARE DOING AN EXTENSIVE ANALYSIS THAT SAYS WHERE ARE
02:02:09 THE KEY DECISION POINTS? WHAT ARE THOSE OPTIONS AND HOW
02:02:13 DO WE SIMPLIFY THAT MESSAGE AS MUCH AS POSSIBLE?
02:02:18 BRIGHT COLORS IS ONE WAY TO DO IT BUT IT'S NOT THE ONLY WAY.
02:02:23 ONE WAY TO DO IT IS TO REDUCE THE AMOUNT OF TEXT ON THE SIGN
02:02:25 RIGHT? REDUCING THE AMOUNT OF TEXT IS
02:02:28 REDUCING THE AMOUNT OF TRANSLATION NOT JUST
02:02:31 TRANSLATION FOR DIFFERENT LANGUAGES BUT TRANSLATION FOR
02:02:32 FOLKS WHO HAVE DIFFICULTY UNDERSTANDING LANGUAGE
02:02:35 IN DIFFERENT FORMS. SO WE USE SYMBOLS AS MUCH AS
02:02:39 POSSIBLE. WE HAVE A SPECIFIC SYMBOL THAT
02:02:42 INDICATES WHERE THERE'S AN ACCESSIBLE RAMP FOR EXAMPLE
02:02:45 AND WE'VE USED THAT ON MAPS THAT WE'VE ALREADY DEPLOYED.
02:02:49 SO I THINK WE'LL CONTINUE TO ENGAGE WITH MEMBERS OF THE
02:02:53 COMMUNITY OF A VARIETY OF DIFFERENT BACKGROUNDS,
02:02:56 ABILITIES AND FAMILY SITUATIONS .
02:03:00 POWELL IS ONE OF OUR PRIMARY PILOT LOCATIONS AND WE DO
02:03:04 EXPECT TO DO AN EVALUATION EFFORT AS WE LOOK TO IMPLEMENT
02:03:08 AND I THINK THAT I THINK YOU RAISE A REALLY GOOD POINT THAT
02:03:11 AS WE LOOK TO ENGAGE FOLKS THAT WE SHOULD MAKE SURE THAT WE'RE
02:03:15 ENGAGING WITH FAMILIES AS WELL TO PROVIDE US THAT FEEDBACK.
02:03:19 YEAH. THANK YOU SO MUCH.
02:03:22 THAT'S ALL I NEEDED IS I LET THEM ALL PARENTS ALSO IN THE
02:03:26 DESIGN YOU KNOW PILOTS AND SO THE QUESTION I HAD FOR YOU MS.
02:03:31 LONG IS DOES CLIPPER TWO ACT ALLOW FOR LIKE YOU KNOW, AN
02:03:38 ENCOUNTER CARD TO BE USED FOR LIKE FOR PEOPLE IF YOU'RE
02:03:42 TAKING A TRIP ON BART OR THE FERRY OR SO YEAH IF IT WORKS
02:03:46 YOU EVENTUALLY IT'S LIKE WILL IT ALLOW THE RIDE RIGHT YEAH
02:03:49 GREAT QUESTION AND I DID TALK TO THE TEAM ABOUT THIS.
02:03:51 IT IS GOING TO BE SOMETHING I THINK WE'RE CALLING IT A FLASH
02:03:54 IT IS GOING TO BE SOMETHING
02:03:58 THAT A NUMBER OF OPERATORS PRIMARILY THOSE WHO HAVE THE
02:04:00 SAME FARE LIKE A BUS OPERATORS WILL DO JUST BECAUSE I THINK
02:04:04 THE NOTION IS IT'S MUCH EASIER TO FIGURE THAT OUT IF YOUR TRIP
02:04:09 IS NOT DISTANCE BASED LIKE YOUR FARE IS NOT DISTANCE BASED.
02:04:11 SO IT WILL BE POSSIBLE AGAIN ON ON MUNI AND OTHER BUS SYSTEMS
02:04:17 EVENTUALLY. RIGHT NOW MY UNDERSTANDING IS
02:04:20 THERE ISN'T A ROADMAP FOR HOW TO DO IT ON BART OR CALTRAIN OR
02:04:24 THESE DISTANCE BASED FARE PROGRAMS.
02:04:28 YEAH I WAS INTERESTED SPECIFICALLY ON MUNI BECAUSE
02:04:31 YOU KNOW SAN FRANCISCO'S NUMBER ONE YOU KNOW INDUSTRY IS
02:04:34 WE DO GET AN AWFUL LOT OF
02:04:38 FAMILIES WHO COME FROM OTHER PLACES AND YOU KNOW, ARE NOT
02:04:40 GOING TO, YOU KNOW, PURCHASE A MONTHLY PASS OR WHATEVER, YOU
02:04:43 KNOW, BUT THEY CERTAINLY WANT TO HAVE THE THREE DAY OR
02:04:46 WHATEVER. SURE.
02:04:47 AND SO IT WOULD BE REALLY GREAT .
02:04:50 BUT IS THAT THEN UP TO THE OPERATOR?
02:04:52 YOU KNOW IT'S GOING TO BE SOMETHING AS AS DIRECTOR POWERS
02:04:55 TALKED ABOUT. RIGHT.
02:04:56 THE REGIONAL NETWORK MANAGEMENT COUNCIL AND THE COMMITTEE ARE
02:04:58 HEAVILY INVOLVED IN ALL OF THE DECISIONS PLUS THE CLIPPER
02:05:02 EXECUTIVE BOARD AS WE LAUNCH NEW FUNCTIONALITY THROUGH
02:05:06 SO THERE WILL BE AS YOU SAID
02:05:09 ONCE WE GET THROUGH SOME OF THE THE HICCUPS WITH THE LAUNCH, I
02:05:13 THINK WE'LL BE TALKING ABOUT WHAT'S NEXT BUT IT'S NOT
02:05:14 NOT RIGHT NOW.
02:05:17 HOW TO CALTRAIN DO IT FOR THE WORLD CUP?
02:05:20 GOOD QUESTION. THEY DID IT.
02:05:24 I DON'T KNOW THE ANSWER TO THAT.
02:05:25 THEY MIGHT HAVE USED A DIFFERENT APP TOKEN TRANSIT IS
02:05:28 SOMETHING THAT I KNOW VTA USED A LOT SO OKAY.
02:05:32 THANK YOU. THANK YOU.
02:05:35 ASHLEY I HAVE ANOTHER QUESTION. I WAS IT'S RELATED TO USE OF
02:05:39 CLIPPER SO IF VISITORS DO NOT HAVE A CLIPPER AND THEY JUST
02:05:46 THEY YOU KNOW ADULTS YOU CAN USE JUST CREDIT CARD TO PAY
02:05:47 AND HOW IS HOW IS YOUTH AND REC BEING RECOGNIZED SO YOU'VE
02:05:54 PASSED LIKE HOW DO THEY CURRENTLY HAVE AN ADULT OR A
02:05:59 YOUTH IS HOLDING AN ADULT CREDIT CARD TO TO PAY FOR FARE
02:06:03 OKAY YEAH SO I MEAN WITHIN SAN FRANCISCO ON MUNI MY
02:06:04 UNDERSTANDING IS ANYONE WHO IS CLEARLY YOU KNOW UNDER 18 CAN
02:06:07 JUST WALK ON THROUGH RIGHT SO THEY'RE STILL FREE WHETHER
02:06:11 THEY'RE A VISITOR OR A RESIDENT .
02:06:14 THE CONTACTLESS THAT THE TAP AND RIDE IS A SINGLE ADULT FARE
02:06:19 BASICALLY SO IF YOU ARE IF YOU'RE JUST A VISITOR YOU'RE
02:06:22 OVER 18 AND YOU'RE NOT GETTING A CLIPPER CARD AND YOU'RE JUST
02:06:26 USING YOUR CREDIT CARD, YOU'RE GOING TO PAY THE STANDARD ADULT
02:06:30 OKAY?
02:06:31 SO IF ANY FAMILY IS VISITING AND IS RIDING PART THEN THEY
02:06:38 HAVE TO BUY SEPARATE FARE BECAUSE WE ARE ADULTS OR WE ARE
02:06:43 NOT OR THE THE YOUTH IS ENCOURAGED TO PAY WHAT ADULT
02:06:47 FARES ARE ADULT SINGLE FARE CORRECT FOR RIGHT NOW FOR
02:06:50 TOURISTS UNLESS THEY WANT TO, YOU KNOW, OPEN A CLIPPER YOUTH
02:06:54 ACCOUNT. RIGHT.
02:06:55 IF THEY WERE HERE FOR QUITE A WHILE THEN THEY WOULD HAVE TO
02:07:00 PAY ADULT FARE ON BART AND THEN THERE'S NO ONSITE CLIPPER CAR
02:07:04 PURCHASE FOR YOUTH IS I DON'T REMEMBER I LIKE BUBBLE UP OUR
02:07:11 STATION IT'S JUST SO DIFFICULT WITH MY VERY OWN LIFTED
02:07:12 EXPERIENCES TO PURCHASE A CLIPPER CAR SO SO THAT MEANS
02:07:19 FOR ANY FAMILY WITH CHILDREN UNDER AGE 18 AND THEIR RIDING
02:07:23 PART WITH THE IN SAN FRANCISCO THEN THEY THEY WOULD EITHER
02:07:27 NEED TO GO TO A STATION TO PURCHASE A CLIPPER CAR OR THEY
02:07:31 WILL NEED TO PAY AN ADULT FARE .
02:07:35 I'M GOING TO LET DIRECTOR POWERS RESPOND TO THE BART
02:07:36 STATION QUESTION NO, THAT'S CORRECT.
02:07:39 SUPERVISOR YOU'RE CORRECT. THERE'S NO WE WE DON'T HAVE
02:07:43 THAT FUNCTIONALITY YET. BUT I WOULD ALSO I THINK IT'S
02:07:46 UNDER FOUR IS RIGHT AND FREE ON BART IF YOU'RE A TODDLER
02:07:50 IN THAT BUT YOU'RE YOU'RE RIGHT THERE IS NO THAT FUNCTIONALITY
02:07:54 DOESN'T QUITE EXIST YET WITH TAP AND RIDE AND THE THE YOUTH
02:07:58 CLIPPER CARD YOU GOT TO IF YOU'RE GOING TO BE HERE A LONG
02:08:02 TIME AS REBECCA LONG SAYS BUT AS C TWO MATURES WE'RE LOOKING
02:08:08 AT ALL OF THOSE FUNCTIONALITIES AND THE SAME THING IS TRUE ALSO
02:08:13 AND I'M NOT THE BREAK IN THE IS IS THE SENIOR DISCOUNT RIGHT
02:08:16 THE SENIOR DISCOUNT ISN'T AVAILABLE ON TAP AND RIDE RIGHT
02:08:20 YOU YOU KNOW SOMEBODY TAKES PART IN THEIR TAP AND RIDE
02:08:24 AND THEY DON'T GET THAT SENIOR SO THAT AS SOON AS WE MATURE
02:08:28 THAT SYSTEM AND WE START ROLLING OUT THESE NEW
02:08:32 FUNCTIONALITIES, THOSE ELEMENTS WILL BE THERE.
02:08:35 I DID WANT TO MENTION ONE THING THAT IS AVAILABLE ON TAP
02:08:39 AND RIDE THAT IS NOT NECESSARILY INTUITIVE IS THE
02:08:41 TRANSFER DISCOUNT DOES WORK ON TAP AND RIDE.
02:08:45 SO IF YOU'RE A TOURIST AND YOU'RE YOU KNOW RIDING ON
02:08:48 MUNI AND RIDING ON BART YOU ARE GOING TO GET THAT $2 AND 85
02:08:51 YEAH I AND ESTEFAN'S DISCO
02:08:55 IS TRYING TO WELCOME MORE TOURISM BACK TO OUR CITY.
02:08:59 I THINK THIS IS DEFINITELY SOMETHING THAT WE CAN WORK
02:09:01 TOGETHER TO IMPROVE AND I THINK OTHER PLACES THAT I HAVE VISIT
02:09:07 AND THEY DEFINITELY HAVE MORE OPTIONS FOR TOURISM.
02:09:10 YEAH. THANK YOU.
02:09:11 THANK YOU. OKAY WELL THANK YOU SO MUCH.
02:09:15 I THINK WITH THAT CHAIR MCGUIRE I'D LIKE TO ASK IF WE COULD GO
02:09:18 TO PUBLIC COMMENT LADIES AND TRANSPORTATION NOW YOUR
02:09:22 PUBLIC COMMENT RELATED TO AGENDA ITEM NUMBER FOUR IF YOU
02:09:25 HAVE PUBLIC COMMENT FOR THIS ITEM PLEASE LINE UP TO SPEAK
02:09:26 ALONG THAT WESTERN WALL THAT I'M INDICATING WITH MY LEFT
02:09:29 HAND AND YOU CAN COME FORWARD TO THE LECTERN IF YOU'RE THE
02:09:38 FIRST PERSON IS MY TIME STARTING I'LL START IT NOW.
02:09:49 OKAY. THANKS.
02:09:50 GOOD AFTERNOON CHAIR MELGAR AND COMMITTEE MEMBERS.
02:09:51 MY NAME IS CHRIS COVERIS AND I'M THE DIRECTOR OF
02:09:54 COMMUNICATIONS FOR THE SAN FRANCISCO BICYCLE COALITION.
02:09:57 I'M ALSO PROUD AS A FLORIST PARENT AND MY MAIN COMMUTE WITH
02:10:00 MY EIGHT AND FOUR YEAR OLD IS A TRUSTY CARGO E-BIKE.
02:10:04 THANK YOU SUPERVISOR SOUDER FOR CALLING A HEARING ON THIS
02:10:05 IMPORTANT ISSUE AT S.F. BIKE. WE KNOW THAT A TRANSIT FRIENDLY
02:10:09 CITY IS A FAMILY FRIENDLY CITY AND THAT IS WHY WE ARE VOCALLY
02:10:12 SUPPORTING THE TRANSPORTATION MEASURES IN NOVEMBER FOR
02:10:15 PARENTS TO CONTINUE TO CHOOSE SAN FRANCISCO AS THE BEST PLACE
02:10:19 TO RAISE THEIR KIDS. PUBLIC TRANSPORTATION NEEDS TO
02:10:20 SERVE FAMILIES FROM BIRTH THROUGH YOUNG ADULTHOOD
02:10:23 INCLUDING RELYING ON BIKING AND ROLLING AS FIRST AND LAST
02:10:28 MY EIGHT YEAR OLD WILL START
02:10:31 BIKING TO SCHOOL INDEPENDENTLY IN FOURTH GRADE.
02:10:32 THEY'RE VERY EXCITED AND THEY ALREADY SAID THEY WANT TO
02:10:35 ATTEND SOTA FOR HIGH SCHOOL TO MAKE INDEPENDENT MULTIMODAL
02:10:38 TRIPS LIKE THAT POSSIBLE. BIKES NEED TO BE INCLUDED
02:10:41 IN ALL MUNI MODES INCLUDING TRAINS ALREADY ARE SAFE ROUTES
02:10:45 TO SCHOOL TRAVEL TALLIES TELL US THAT 55% OF HIGH SCHOOLERS
02:10:48 ARE USING YOU NEED TO GET TO SCHOOL AND IF THEY CAN TAKE
02:10:52 THEIR BIKES ON EVERY MUNI LINE WE WILL SEE THAT NUMBER
02:10:55 INCREASE. FAMILY CARGO BIKE RIDERSHIP IS
02:10:56 SKYROCKETING AND NOW WE NEED BETTER BIKE INFRASTRUCTURE TO
02:11:00 SUPPORT THAT GROWTH AND CONNECT TO TRANSIT HUBS AND WAYFINDING
02:11:04 THAT MAKES IT CLEAR HOW TO GET TO AND AROUND AND THROUGH THE
02:11:07 STATIONS THE CITY SHOULD FOCUS THEIR RESOURCES ON BUILDING
02:11:11 MORE PROTECTED BIKE INFRASTRUCTURE AND BETTER
02:11:14 WAYFINDING ALONG THAT EXISTING BIKE NETWORK AROUND ALL OUR
02:11:18 REGIONAL TRANSIT HUBS AND THE AGENCIES SHOULD INCREASE BIKE
02:11:21 LOCKERS FOR CARGO BIKES WHICH ALLOWS FAMILIES TO TRIP CHAIN.
02:11:25 FINALLY, BIKE SHARE IS PUBLIC TRANSIT B WHEELS BASED ON
02:11:29 RIDERSHIP WOULD BE OUR FOURTH LARGEST TRANSIT AGENCY IN SAN
02:11:31 FRANCISCO. SO WE NEED TO EXPAND BIKE SHARE
02:11:34 STATIONS TO CLOSE TO SCHOOLS SO THAT PARENTS LIKE ME CAN USE A
02:11:37 B WHEELS BEFORE AND AFTER PICK UP AND DROP OFF AND WE NEED TO
02:11:41 INCREASE FUNDING FOR BIKE SHARE FOR ALL AND EXPAND OUTREACH
02:11:44 EFFORTS FOR THAT PROGRAM SO THAT PARENTS AND CAREGIVERS
02:11:47 KNOW THAT THEY CAN INCLUDE IT IN THEIR TREATMENT OPTIONS.
02:11:49 THANK YOU SO MUCH. BY EXPANDING FIRST AND LAST
02:11:52 MILE TRANSIT FOR BIKES YOU MAKE IT POSSIBLE FOR FAMILIES LIKE
02:11:55 LET'S HAVE THE NEXT SPEAKER
02:11:56 GOOD AFTERNOON.
02:11:59 CHILL MY CHAIR MELGAR IN COMMITTEE.
02:12:03 MY NAME IS CHRISTY AND I'M SPEAKING HERE TODAY ON BEHALF
02:12:06 OF JOHN. HE CHAIR OF CHINATOWN
02:12:07 TRANSPORTATION RESEARCH AND IMPROVEMENT COMMITTEE.
02:12:10 THE STATEMENT BELOW IS HOW PUBLIC TRANSIT IS A VITAL PART
02:12:14 OF SUPPORTING CHINATOWN SENIORS, YOUTH AND TOURISM.
02:12:17 FURTHERMORE, A CHINATOWN TRIP IS VERY CONCERNED ENSURING
02:12:19 THAT DEPENDABLE OPERATION OF ELEVATORS AND ESCALATORS FOR
02:12:22 SENIORS, FAMILIES AND OTHERS WITH MOBILITY ISSUES.
02:12:25 LAST WEEK WE HOPE THAT S.F. MTA CAN CONTINUE TO INCREASE THE
02:12:30 NUMBER OF AMBASSADORS TO ASSIST PASSENGERS IN LANGUAGE AT
02:12:34 THANK YOU.
02:12:35 THANK YOU FOR YOUR COMMENTS TO THE NEXT SPEAKER PLEASE.
02:12:44 HI. GOOD AFTERNOON.
02:12:44 I NEED SOMEBODY TRANSLATION FOR ME PLEASE THINK ABOUT TRANSIT
02:12:48 WHICH HAS
02:14:15 I'M IN NORMA EASILY MADRE
02:14:19 AND TENDERLOIN CRISIS CRISIS. SO MY NAME IS NORMA.
02:14:23 I'M A MOM AND I LIVE IN THE TENDERLOIN AND VERY HAPPY TO
02:14:27 HEAR THAT YOU ARE TAKING UP THIS ISSUE.
02:14:28 MY MAIN ISSUE IS ABOUT SECURITY ESPECIALLY FOR MOMS WITH
02:14:32 STROLLERS. I AM A PERSON WHO LOVES DOGS
02:14:36 BUT I HAVE OBSERVED A VERY BIG UPTICK OF DOGS INSIDE BUSSES.
02:14:42 IT FEELS UNSAFE ASIDE FROM THE HYGENIC ISSUES THAT SOMETIMES
02:14:47 THESE DOGS ARE NOT VERY WELL TAKEN CARE OF THERE IS LOTS OF
02:14:50 FEAR OF THEIR BEHAVIOR SOMETIMES WE FEAR THAT DOGS
02:14:54 WOULD BE BITING OR THEY WOULD BE BEHAVING IN WAYS THAT ARE
02:14:58 NOT SAFE. AND SO I WANT TO KNOW WHAT MUNI
02:15:02 IS DOING ABOUT THIS ISSUE AND THANK YOU.
02:15:05 I'M A RESIDENT OF THE TENDERLOIN.
02:15:09 THANK YOU FOR THE COMMENTS. THANK YOU SO MUCH FOR THE
02:15:11 INTERPRETATION. LET'S HAVE THE NEXT SPEAKER
02:15:13 PLEASE AND IF WE HAVE ANYONE ELSE AFTER THE SPEAKER RISE
02:15:14 PUBLIC COMMENT FOR AGENDA ITEM NUMBER FOUR PLEASE SIGN UP TO
02:15:17 SPEAK ALONG THAT WESTERN WALL. HI.
02:15:21 THANK YOU SUPERVISORS. MY NAME IS BRIAN QUAN.
02:15:22 I'M A RESIDENT OF THE OUT OF RICHMOND AND A FATHER OF A VERY
02:15:25 RAMBUNCTIOUS TWO YEAR OLD WHO'S FAVORITE OR SECOND FAVORITE
02:15:28 WORD IS BUS AFTER NO ONE OR TO ACTUALLY APPRECIATE THIS
02:15:34 HEARING AND ALL THE TRANSIT OPERATORS THAT HAVE ACTUALLY
02:15:37 MADE IT VERY WELCOMING FOR MY SON HE'S HE REALLY LOVES
02:15:42 CALLING OUT THE BUS NUMBERS AS WE SEE THEM PASS BY ON THE
02:15:46 STREET. AND I WANT TO AGREE AS A
02:15:49 LONGTIME TRANSIT USER, I'M USED TO JUST FOLLOWING THE CROWDS
02:15:53 AND NOW THAT I HAVE A STROLLER I DO HAVE TO ACTUALLY THINK
02:15:57 ABOUT WHAT'S THE ROUTE THAT I NEED TO NOW TAKE WITH MY
02:16:01 STROLLER? DO I NEED TO FIND THE ELEVATOR
02:16:05 AND WHERE THAT'S AT? AND IT'S SOMETHING I DIDN'T
02:16:06 HAVE TO THINK ABOUT UNTIL I BECAME A PARENT.
02:16:08 AND THE OTHER LITTLE ITEM THAT I'VE KIND OF NOTICED NOW THAT I
02:16:12 HAVE TO BRING MY SON AROUND ON A STROLLER AT TIMES IS THERE
02:16:17 ARE STILL QUITE A FEW BOARDING ISLAND BOARDING ISLANDS MISSING
02:16:20 WHERE IT DOES BECOME A LITTLE DIFFICULT TO GET THE STROLLER
02:16:24 ON AND OFF OF SOME OF THE BUSSES.
02:16:27 SO THOSE ARE KIND OF WHERE I APPRECIATE THAT WE ARE STARTING
02:16:31 TO HAVE THESE CONVERSATIONS AROUND HOW FAMILIES CAN BETTER
02:16:32 USE THESE SYSTEMS AND WHAT ARE THE KIND OF PERSPECTIVES THAT
02:16:38 THEY HAVE THAT NORMAL TRANSIT RIDERS MAY OR MAY NOT HAVE.
02:16:42 THANK YOU FOR YOUR COMMENTS.
02:16:43 DO WE HAVE ANYONE ELSE WHO HAS PUBLIC COMMENT FOR AGENDA ITEM
02:16:46 NUMBER FOUR MADAM CHAIR? OKAY.
02:16:49 A SUPERVISOR SAUDER THANK YOU CHAIR THANK YOU TO ALL THOSE
02:16:55 WHO MADE PUBLIC COMMENT AND THANK YOU TO OUR THE
02:16:58 DIFFERENT TRANSIT TRANSIT AGENCIES THAT TOOK TIME THIS
02:17:02 AFTERNOON TO WALK THROUGH THIS .
02:17:05 AND YOU KNOW, I THINK WHAT YOU HEARD IS THAT THE CORE ELEMENTS
02:17:09 THAT MATTER TO ALL TRANSIT RIDERS MATTER OF COURSE TO
02:17:10 FAMILIES TO SAFETY, RELIABILITY AND SPEED.
02:17:14 BUT THERE ARE SOME SMALL FACTORS WHICH ACTUALLY MAKE A
02:17:18 BIG DIFFERENCE FOR FAMILIES ELEVATOR AND ESCALATOR ACCESS
02:17:21 AND RELIABILITY WAYFINDING AND SIGNAGE, RESTROOM
02:17:25 AVAILABILITY EASE OF UNDERSTANDING FARES
02:17:29 AND SCHEDULES AND ROUTES AND IT IS MY HOPE THAT THE THE
02:17:33 AGENCIES WILL CONSIDER ALL OF US AS PARTNERS.
02:17:38 I THINK YOU HAVE A SET OF COLLEAGUES HERE WHO USE
02:17:41 AND LOVE PUBLIC TRANSIT, WANT TO BE CHAMPIONS FOR PUBLIC
02:17:42 TRANSIT AND WANT TO MAKE SURE IT'S MORE ACCESSIBLE FOR MORE
02:17:45 IN SAN FRANCISCO INCLUDING OUR YOUNG FAMILIES.
02:17:48 SO I THINK AND I SENSE FROM OUR CONVERSATION TODAY THAT THERE
02:17:51 WILL BE A WILLINGNESS TO WORK WITH ONE ANOTHER.
02:17:55 AND I LOVE YOU KNOW, WE'RE ALREADY DIGGING INTO THE
02:17:56 DETAILS OF PARTICULAR STATIONS AND YOU KNOW, I THINK THAT IS
02:17:59 EXACTLY THE POINT OF TODAY'S HEARING IS TO GET THOSE
02:18:03 COMMITMENTS AND TO MOVE FORWARD TO IMPROVING RELIABILITY,
02:18:06 IMPROVING THE RIDER EXPERIENCE AND AGAIN, I WANT TO THANK THE
02:18:11 MEMBERS OF THIS COMMITTEE FOR GIVING ME A FEW HOURS THIS
02:18:15 AFTERNOON TO DIG INTO THIS TOPIC.
02:18:16 THANK YOU FOR YOUR PARTNERSHIP AND ALL OF YOUR GREAT QUESTIONS
02:18:19 THANK YOU SUPERVISORS MATTER
02:18:22 AT MR. CLERK REMINDED ME THAT I FAILED TO PASS CLOSE PUBLIC
02:18:26 COMMENT SO I DO THAT NOW PUBLIC COMMENT IS NOW CLOSED.
02:18:30 SUPERVISOR SAUTER WHAT WOULD YOU LIKE US TO DO?
02:18:31 DO YOU WANT TO FILE THIS HEARING OR CONTINUE IT TO
02:18:33 THE CHAIR SO WE CAN CONTINUE
02:18:37 CONVERSATION AS NEEDED IN THE FUTURE?
02:18:38 OKAY. SOUNDS GOOD.
02:18:38 SO I WOULD LIKE TO MAKE A MOTION THAT WE CONTINUE THIS
02:18:42 ITEM TO THE CALL OF THE CHAIR ON THE MOTION TO CONTINUE THIS
02:18:45 HEARING TO THE CALL THE CHAIR VICE CHAIR CHIN CHIN I REMEMBER
02:18:48 MAHMOOD MAHMOOD I CHAIR MELGAR I MELGAR I MET HIM SURE THERE
02:18:53 ARE THREE EYES THANK YOU. DO WE HAVE ANY OTHER ITEMS ON
02:18:57 OUR AGENDA TODAY? MR. CLERK THERE IS NO FURTHER